ATLANTICA HOLIDAY VILLAGE RHODES

We have come back 3 years later, same excellent food and service from Debbie.

We've just arrived home after an incredible stay at Holiday Village Atlantica Rhodes, and we're already talking about coming back. The hotel itself is fantastic. The grounds are beautiful, the food is varied, the pools are spotless, and the Deluxe section was definitely worth the upgrade. But what really made this holiday stand out was the people. A massive thank you to Dimitri at the Deluxe Bar. He is genuinely one of the best bartenders we've ever met on holiday. Every evening he greeted us with a smile, remembered what everyone was drinking, and somehow found time to chat despite always being busy. He made every visit to the bar feel special and is an absolute asset to the hotel. "Stin ygeia mas!" Phillipe, the lifeguard in the Deluxe pool area, was another standout. He was always attentive, professional and friendly, creating a really relaxed atmosphere while clearly taking his responsibilities seriously. We also want to say a huge thank you to Pashalina in Guest Relations. We were celebrating our 10 Year Anniversary, and she went above and beyond to organise a package. It was such a thoughtful touch and made our stay feel even more special. A mention also has to go to Hector, the buggy driver. He was always cheerful, happy to stop for a lift, and never seemed to be without a smile. It's amazing how much of a difference those little interactions make during a holiday. In the restaurants, Jayson looked after us brilliantly. Friendly, attentive and genuinely interested in making sure everyone was enjoying themselves, he provided excellent service throughout our stay - "Salamat" At the bars, Kelment, Anton and Ivan were fantastic. Great personalities, brilliant service and excellent cocktails. They worked incredibly hard every day but still managed to make every guest feel welcome - "Efcharistó" We also have to thank Ruby and Georgia, the Holiday Village reps. They were always approachable, helpful and enthusiastic without ever being overbearing. They clearly enjoy what they do, and it shows. The massage therapists were outstanding too. We booked treatments during our stay, and they were among the best massages we've had. If you're thinking about booking one, do it—you won't regret it. One group of people who don't always get the recognition they deserve are the wonderful Ukrainian housekeeping team. They worked tirelessly every single day, and our room was absolutely immaculate throughout our stay. They were always smiling, polite and friendly whenever we saw them, despite working so hard behind the scenes. Their efforts certainly didn't go unnoticed. Overall, it's difficult to fault this hotel. Yes, the facilities are excellent, but what makes Holiday Village Atlantica Rhodes truly special is its staff. Every single person we mentioned—and many others we haven't—played a part in making our honeymoon and family holiday one we'll remember for a very long time. Thank you to everyone at Holiday Village Atlantica Rhodes. We genuinely hope to see you all again soon.

Overall we enjoyed our holiday, but this definitely isn’t a 5 star hotel. The staff are lovely and all very friendly. The grounds are kept tidy and clean. Check in was straight forward, we were greeted with a glass of cold Prosecco which was nice, and we were taken to our rooms via a golf buggy. We travelled in a party of 6 adults and 1 toddler. The room (activity area) was spacious, but a little dated. There was a connecting door between our room and next door (it was locked). Luckily it was members of our own family next door, as you could literally hear everything through this door. I wouldn’t have been very happy if it had been strangers in that room. The mini fridge in the room was supposed to be stocked with a few soft drinks, some beer and water. Ours was not, we only had a couple of beers and water (we don’t really drink beer). We mentioned this to reception next time we were passing and they were going to get our drinks put into the fridge by housekeeping- it never happened. After the initial soft drinks, you only get water moving forward (not typical 5 start standard that we have ever experienced before). There was also a bottle of Prosecco left in each room. When some members of our party went to open theirs, from their fridge, it had already been opened, half drunk and put back in the fridge! Obviously housekeeping didn’t bother to check this. We only had one bath towel left in our room, for 2 people, and about 4 hand towels. Our shower wasn’t cleaned once in the 2 weeks we stayed, as there was hair building up which I had to remove myself to stop the shower over flowing. The floor in the room wasn’t cleaned either as there were bits all over it. The activity pool was nice - music and things going on throughout the day. I would recommend water shoes though as the stones around the pool get very hot and slippery when wet. Also, 2 of our party got cut feet from being in the pool as this didn’t appear to get cleaned very often either. There was no 5am dash for a sunbed which made a nice change, most days there was still some available by around 9am. The food options in our first week were much better than the second week. Most of the time the quality of the food wasn’t too bad at all. The snack bar was good if you fancy pizza, gyros, nuggets or noodles. There is a separate area in the main buffet dining room for children, with plastic plates, cutlery etc which was a good idea. The floors in the dining room weren’t particularly clean either, one example was curry sauce from the night before was still on the floor the next day, and on several occasions we had to clean the high chair ourselves before putting the toddler in it. The onsite shop is well stocked and actually a lot of things weren’t hugely more expensive than shops outside of the complex. If you’re looking for a relaxed family holiday then this hotel will work for you - if you are expecting 5 star standard then I would consider somewhere else. Sadly, we wouldn’t return to this hotel.

Check in. We arrived around 3.30pm to the activity reception and was told we had to go to the relax reception instead, the lady was really friendly so no problem. A guy took us in a golf cart with our cases and we got checked in. We had to wait half hr to then get taken back to the activity area to our room. By the time we'd arrived at our room and checked the restaurant timings everything had just closed. We rang 0 to ask if there was any room service which they dont offer so we had to walk back over to the relax area to the food truck. Rooms. Our room was a double activity swim up, nice and spacious, looked clean enough although the patio area was not clean, someone's popped lilo stuck in the bush which remained until 2 days before we flew home! After being there a day we realised how filthy the floors were in the room and bathroom. The bathroom wasn't clean either and the floors mopped ( very poorly ) twice whilst we stayed. Sheets again changed only twice and towels disappeared without being replaced. Pools. Activity pool was lively enough with lots of involvement if you wanted. Bit gritty on the bottom so pool shoes advised. We had like a jacuzzi seat at the end of our patio which was nice. Food. In our opinion the food options weren't amazing, although labels were supposedly showing allergens I think they were often mixed up and a vegetarian option had bacon bits in. If you are strict vegetarian I would avoid as the servers are not really mindful of cross contamination. Breakfast was good with the normal choices of cooked breakfast, eggs, fresh fruits and pastries. My husband enjoyed the coffee bar and the servers were lovely. Lunch you could choose either the buffet or snack bar options. Very samey. Dinner the same in the buffet to be honest. The drinks are self service and the waiters work tirelessly to clean everything down with a smile. The majority of the staff are really great, always happy to help and would go out of their way to find solutions for anyone. The Italian a la carte was lovely, we didn't really get a choice of what starter we wanted we were just sent everything lol it was great but we were stuffed by the time our main course came! Waterpark. The waterpark quickly filled up and we were struggling to find a seat at 1030. Again it wasn't really as clean as it could have been but I suspect this is more down to guests leaving their rubbish everywhere. Entertainment. The staff seem to really enjoy what they do which is great, the kids looked like they had a great time too. Shop. The shop onsite is very reasonable and we ended up getting a few bits from their quite regularly, mainly milk for the little one. Outside. The shops outside were roughly the same price but the staff seemed rather grumpy by us spending our money there. Very peculiar. Onside pub. Onside pub was nice, only ventured in to watch the footy but great staff and happy to serve. Would we stay here again? Probably not, based on the cleanliness and food options. The staff however are great and do make a real effort.

I had an excellent experience. My therapist Vicky was excellent. Fantastic facial and deep tissue massage. I would highly recommend Vicky!

I can honestly say this was one of the best massages I’ve ever had ….and I’ve had a lot over the years! Vicky was incredibly professional, welcoming and immediately put me at ease. She seemed to instinctively know exactly where I was holding tension and worked through so much stress that I didn’t even realise I was carrying. I walked in feeling tense and overwhelmed, and left feeling like a completely new woman …. relaxed, reset and re-energised. The difference was incredible. I can’t recommend Vicky highly enough. If you’re looking for someone who is skilled, professional and genuinely cares about helping you feel your best, you won’t be disappointed! Thank you Vicky 🙌🏻

Spa was an amazing experience. Vasilis my therapist gave a calm and gentle experience with a deep tissue work out which made me feel so comfortable and free of tension when I left. Thank you

We are mid way through a week stay as a family group, 9 people in total with a mix of adults and kids. The hotel has the potential to be amazing, but there are a few disappointments - considering how much it costs to stay here. The family room with sliding doors was good and you get a mini bar with complimentary soft drinks, beer and water. We did have an issue with bathroom towels where the old ones were taken away and we had to ring reception 4 times to get new ones. The water in the mini bar is restocked daily. The bathroom could be much cleaner and the shower area was dirty. The activity side pool area is a beautiful setting but the pathways, sunbeds and tables are absolutely filthy. You can see drink spills and splashes that have dried into the paving which remained there for our stay. I saw a couple of ladies brush the pool area with brooms and use a water bottle to splash pool water about the place, which didn’t seem very effective. There are drink tables dotted about to put your empty cups on and the staff that collect them empty the dregs onto the grass around the sunbeds. This only adds to the ant problem which is pretty bad, they crawl over the sunbed, sunbed tables, paving, stairs and balconies. I can only think that the lack of cleaning the communal areas only adds to this problem. The water park is very good for kids and adults alike and everyone had fun, but again the slides had scum lines all along that did not appear to have been cleaned for a long time. The lazy river is great. The food is what you would expect from AI, not amazing, but lots of choice and most won’t go hungry. The kids buffet was pretty poor and not much variety. The Greek Al a carte was repurposed food from the buffet and we decided to cancel the Italian after witnessing a member of staff one morning put a cardboard cup, cardboard box and water bottle into the pool next to it, rather than the bin a few meters away. He even wafted the cardboard box about in the water so it sank, which was quite shocking. The drinks selection was better than I expected it to be, nice frozen cocktails and caramel iced lattes. Majority of staff very friendly. The porter service is great and they will drive you across the resort on golf buggy’s from the reception area. We walked over to the relax area to have a look and we would have been really disappointed to stay on the side of the resort. It was even more grubby in the pool area, swim up bar area and self serve drink areas. The activity pool is a lovely temperature but there is quite a lot of debris along the bottom of it and I have not once seen anyone vacuuming the pool like they do at other resorts. The most grotty part was the stairwells around the rooms in the activity area. Again- very dirty, drink stained and black footprints all along for the duration of the stay, also with random plastic water bottles lined against the wall which weren’t cleared away for days. For anyone that has booked, you will have a good time overall, but there is plenty this hotel can should be doing well to improve just by simple cleaning. The pool areas and stairwells need jet washing or mopping regularly and the rooms need a more thorough clean. The entertainment was great throughout the day and evening and the reps work really hard. We hired a car from the hotel and drove to Lindos in the evening to see the Acropolis and Rhodes town the next day. Both were great trips out. We did enjoy this holiday but I don’t think I would return.

The family had a great time at the Holliday village Atlantica. The facilities were good but what really made the holiday was the staff. Our barman, Demitris and the life guard at the pool, Philip were both amazing. They couldn't have been more friendly, helpful and good fun!

Demetris is the best waiter and top guy! Makes the best cocktails and always with a smile!