Atlantica Caldera Palace

Great body massage relaxing experience with Maria.

Firstly, thank you all at Atlantica Caldera Palace for an amazing week and unforgettable holiday for our family of 4. Staff - Every single member of staff is a credit to the hotel and always went above and beyond to help and make your stay special. Whether it was the staff around the pool, main restaurant, all other restaurants, bar staff, everyone. So friendly and happy to help. Check-In - My partner completed the check-in as explained by the TUI guide and it was easy enough. We were greeted on arrival with a complementary drink and welcoming staff. The staff kindly take your bags once you get off the transfer and take them to your room. Room - 1 super king bed, and 2 double sized sofa beds for the kids. Was very happy with it and was plenty of room for the 4 of us. The kids were able to shut the door between their room and ours when they wanted to chill and speak with their friends. The bathroom was lovely, and there was also a mini fridge with pop, bottled water and beer which was replenished daily. Pool - We used the family pool everyday and what I loved was no matter the time of day, there was always sun loungers available and 4 together. The mornings we spent at the pool, we always had pool side loungers. I also took part in the aqua aerobics a few times which was great fun. Food - We got a fussy eater in the family and usually he struggles abroad with the food, which leaves us eating outside the hotel at times. However everyday here he was spoilt for choice. All 4 of us everyday absolutely loved the food all throughout the day everyday. We eat at the Steak Restaurant, Italian, Tex Mex and main restaurant. Everyday all the food was fresh, great choices and always loads available. Entertainment - The evening quiz every day is an absolute MUST. Was great fun and it seemed a bit hit with everyone staying who would turn up just for this. We watched a couple of evening entertainment shows like the Las Vegas night which was great. Most evenings though we would finish the quiz and sit up on the outdoor terrace with a couple of drinks and play some cards. Excursions - We booked a full day safari with Go Crete Safari, and visited some amazing places and learnt a lot about Crete. The stop at Amazonas Park was good fun as we got to feed the lemurs which climb all over you! We also booked Hersonissos Buggy Adventure and did a 3-hour tour which great fun off-roading, along with some great views and culture. Overall, there wasn’t anything we have to complain about and the hotel exceeded our expectations. This is the first hotel I’ve ever left a review for, and due to the great experience I felt it deserved the review. By day 2, me and partner already agreed we will be revisiting next year and we can’t wait. See you in 2027!

Excellent Maria was very professional and hit the areas that needed attention I would highly recommend this

Had the best experience at the spa at Atlantica Caldera Palace Resort! Marina at the desk was so helpful, welcoming, and absolutely lovely! I received the Mediterranean scrub and wrap ritual, and the Cretan longevity ritual. It was so relaxing and I would highly recommend it!

The most amazing full body massage given today by Suma. Very friendly and professional and would definitely recommend.

Just returned from our 7th visit to the hotel and would recommend without hesitation; we’re already planning our next visit. Rooms are well equipped with everything you could possibly need ranging from toiletries through to slippers, bath robes, tea making facilities and ironing board. The restaurants cater for all tastes of quality foods, including Italian, Greek and Thai, complemented by traditional dishes. The pool areas are plentiful and ample quantity of sun beds are available, and for those wanting a beach visit the hotel location is perfect. Our favourite evening choice is the Guru Bar where a friendly welcome is always assured. Drinks are readily available and there is also musical entertainment on several afternoon/evenings. The fact that we continue to return to this hotel is proof that it ticks all the boxes for us. Great staff, service, location and cleanliness.

The week before we arrived we were advised the main restaurant was still not finished, the alternative restaurant was terrible with poor food choices and no show cooking. At least the adults only breakfast in the Mexican restaurant saved meal times. The food court worked well but on our last day the plastic chairs were changed to proper seating with cushions. Evening entertainment was lacking, one jazz player and one who thought he was Elton John played three times a day until late. The TUI staff singing in the main lounge was OK but was not every night. At check-in we were told by the Tui representative to download an app which did not work so we still had to queue at the desk. I must mention the adults only pool bar and all the staff were wonderful. Poor food, poor entertainment and no show cooking means 4 star at best

Fantastic hotel great staff and entertainment team

We stayed at the hotel mid-June and had another lovely stay at the hotel. We have stayed several times and it has never disappointed. The staff cannot do enough for you, always making sure that you have everything you need or would like, always with a smile or greeting. There are a number of people working there who I could name who go above and beyond. The rooms are of a high standard, lovely and clean and very comfy beds. Always lots of choice in the main restaurant too. I am sure we will be back again soon

We had an absolutely amazing stay at this hotel and couldn't recommend it more. The location is perfect with plenty of bars, beaches and places to explore just a short walk away making it easy to enjoy both the hotel and the local area. The hotel itself is stunning. There is a fantastic range of pools to choose from and the whole resort feels luxurious and relaxing. Our room was gorgeous with plenty of space and an excellent private pool that made our stay feel extra special. One of the biggest highlights was the food. There are so many restaurants to choose from, including Greek, Italian, Japanese and several others so there was always something different to try. We visited the Greek, Mexican and Italian restaurants, all of which offered excellent gluten-free options which was such a treat. As someone with coeliac disease, travelling abroad can often be stressful but this hotel completely exceeded my expectations. The staff in the main restaurant, especially Demitris, were absolutely incredible. They explained that it was safest not to eat directly from the buffet because of the risk of cross-contamination, but instead I could choose any gluten-free items and they would prepare them fresh in the kitchen separately. This worked perfectly for breakfast every morning. At lunch and dinner, they also offered delicious gluten-free pizzas and pasta, so I never felt like I was missing out. You have to ask for these, which came with a short wait which was absolutely fine and totally worth it. The care and attention they gave me made me feel completely confident throughout our holiday and honestly played a huge part in making it one of the best holidays we've had for gluten free food. The pool snack bar was also lovely, especially the Greek salads. They were on the smaller side but made a delicious light snack by the pool. Overall, this hotel is spectacular. The beautiful surroundings, fantastic facilities, amazing food and outstanding staff made for an unforgettable stay. Every member of the team was genuinely friendly and welcoming and their care and accommodation for my coeliac disease went above and beyond anything I have experienced before. We can't wait to come back!

We have just spent 2 amazing weeks at the Atlantica Caldera Palace ,aside from checkin process which as other reviews could be easier everything about the resort is just amazing , from the newly refurbished main restaurant to the themed restaurants , bars and staff is just perfect, Guru adult only bar with its main man George who never forgets your drinks , georgios and the rest of bar staff truly attentive and the music guys made a great vacation even better. Thank you all for making a great vacation for us

Perfect location, lovely hotel

3rd day here. Still not had our room cleaned. Not what I call 5* service

Great massage! Good pressure and was attentive to my needs.

Me and my Husband went to Crete for our honeymoon so booking a spa was a must. This spa has exceeded our expectations. The atmosphere is so calming and the staff are amazing. The treatment was the best we have ever had. We came straight out after the treatment and booked the next one. It was worth every penny!

An excellent relaxing spa experience with great atmosphere and amazing care and treatment from Joanna and Maria.

Just had a treatment with Maria! A facial and shoulder massage - it was excellent! As a therapist myself I have high standards and I was very impressed! Thank you!

This is our second time at Atlantica Caldera. Currently half way through our holiday and felt it was worth leaving a review. My partner and I stayed at the hotel in 2024, and there have been some good improvements since. We have since returned with our 21 month old son. The main restaurant for example has been upgraded to reflect a more modern decor, and the gym has been refurbished which is a significant improvement on the previous gym. Unfortunately, it’s been a mixed experience to date. The staff around the hotel are generally very good. They are courteous, polite and helpful. The people I have spoken to on reception could have been more helpful and it was only after we contacted our TUI agent that a problem was rectified. Many thanks to our TUI agent again. On arrival, we were given one key card for our room 7101, our internet was not working and our room toilet was broken. My partner reported the internet not working (normally wouldn’t be an issue but my little boy is monitored with a dreamsock due to health issues). It requires internet to work. The lift to our room floor has also broken during our stay . Not normally an issue as I can carry my son but he has feeding equipment as he is fed by NG tube. We paid for an upgrade for our current stay as we wanted a balcony with a sea view. The view is very nice, however the room is showing serious signs of wear and tear, and our room during our visit in 2024 was significantly better, despite it costing less and technically being a downgrade compared with our current one. The food in the main restaurant is very good with a wide selection of food choices that you would typically find in an all inclusive resort. You don’t generally wait a long time for a drink around the hotel as the bar staff are very friendly and efficient. There is an adults pool area and kids section around the hotel. The restaurant options are very good, particularly their Greek one which we have experienced to date. Portions were a very good size and the service was excellent. The kids area is very good and there are plenty of loungers . In the adult area you don’t generally wait sometimes find people reserving the best spots with their towels early but that was the same in 2024 when we last visited. The beach is very good and is immediately outside the hotel. I’d recommended spending s day on the beach snd bar staff service this area for guests. There is a food bar where the old outdoor stage used to be. I have seen reviews complaining about there being no stage entertainment outside anymore and whilst I can understand their complaints, I have to say the area of the hotel has significantly improved. You can get burgers, noodles and salads there during the day. It’s generally good to see the hotel trying to make improvements. I think the biggest thing would be to make improvements to some of the rooms. Clearly some have been upgraded. This hotel could be fantastic with some small improvements. Would I return? Perhaps. If the rooms were more consistent and better quality. I’ve stayed in a number of hotels in the area, including Senseanna, and this hotel complex is better in my opinion, just sadly a couple of things that let it down.

Fantastic hotel and great food. Had a back, neck and head massage with Suma which was excellent and I would highly recommend.

Great 4 night break. Decent food, the Italian was our pick of dishes. Great hospitality; George and team on the pool bar. Dimittis & Thanos were great guys in the gym. Beach waiter nice guy too, along with the waiting on staff creates a welcoming and relaxed atmosphere. A bit more music and an increase in quality of acts would have been welcomed.