Arona Gran Hotel & Spa

The hotel is pretty and quiet. That is where it ends without the decor you would rate this 2 star! They don’t take your luggage to your room, staff are quite ‘miserable’ rarely speak and just look at you. That is the same for reception. You’re an inconvenience. I’ve never stayed at a 4 star where they don’t take your luggage to your room, and a free safe!!! It’s appalling they charge for that. Then the sunbeds, everyone gets up and reserves them, the time has moved on with adult only hotels and you can book them! Not here! If you can’t get a sunbed, tough. Surely there should be plenty for the hotel? Why not offer a number service? However if you want to get up early you can put your towels out to secure a bed, but have to be back between 9-10 to keep them. Which is something the pool staff are hot on and will remove towels. They also do maintenance ALL day, very noisy. Whilst appreciate work needs doing. Noisy work should stop at 1pm to allow you to rest in the afternoon. They don’t seem to care about the customers anymore

This could be a great hotel if only the management would address the sun bed issue. The food is great, entertainment exceptional. But unless you are prepared to join the 6.30am scramble to get your towel on a sun bed, you will often struggle to find two sun beds together. Throughout the day 100% of sun beds are occupied by towels but no more than 25% by people! Staff are aware of the problem but are reluctant to act. Such a shame, as otherwise, this hotel would score highly.

Wow where do I start what amazing hotel ,from start to finish, The rooms are amazing we were on the 5th floor so spacious and spotless. We were on the up lounge all week (worth every penny) the views are spectacular the food and drink are 5 star would recommend. First time at this hotel won't be the last .

First time in Los Cris - start with Los Cris - it’s older type Spanish resort and the hotel is at far end. About 5-10 min walk from main area- couple of bars near by. Supermarket opposite. It’s a nice looking hotel internally - Reception / public areas quite modern and have feel good factor. Pool area spacious - three pools - one heated and one is jacuzzi pool - It’s coming up to peak season so pool area a little busy ( well done to the pool man for removing towels left out at dawn to reserve beds !) ( however could you do this a few times a day as still loads of beds next to pool empty with towels on for most of day ) Rooms ok clean but comparing with other hotels in area are a bit dated. We upgraded to pool view on arrival and it was really worth it as view is amazing and it’s nice to just sit watching the world go by. Also handy to watch night time entertainment which is on stage by pool. We paid for up terrace and this really made the holiday it’s really worth doing approx £100 per day per couple ( all food and drink included from 10am -6pm) much quieter than main pool area and great variety of beds, couple of pools etc Food - breakfast there was good of choice of hot and cold so plenty for everyone - evening meal same lot of hot and cold choices usually a roast and grill serving meat and fish - normally a few stews / pastas etc and normally a themes eg Italian Chinese etc The holiday was fine and would probably have come back but day three notice a cockroach on floor in restaurant at breakfast ( these things happen the doors are open I told myself) Day four another one then one literally hanging off the tablecloth and family seated next to us moved as one under their table too. I know we are in hot climate and know some will say it’s normal but I still hate them and find it bit off putting especially around food. I did tell waiting staff but they didn’t move them would have been easy to sweep away but left everyone stepping over them instead. I have been to numerous other hotels in Tenerife and haven’t experienced this before so a bit of a spoiler really. So ate breakfast in up for rest of holiday and ate out for evening meals - bit of a waste as half board but the thought of them critters just put me off

We had the pleasure of meeting Virginia what an amazing lady she is !!! a credit to the arona gran always smiling nothing is to much trouble well done Virgina

We’ve been back a few days after the most wonderful stay at the Arona Gran. Our room on the 5th floor had lovely views of the pool and sea, and had everything we needed during our stay. It was clean and close to the lifts and water machines. We had booked the Up level when we made our booking and didn’t regret this decision. We spent most days on the comfy sunbeds on the roof terrace and used the rooftop pool and jacuzzi. There was a lovely selection of food during the day and the bar was well stocked with branded drinks. The singer was amazing! Most days we ate in the buffet restaurant and we were impressed with the vast selection of food for breakfast and dinner - there was an even bigger choice on gala night. As part of our booking for Up, we got to eat dinner at Jarea and the food there looked and tasted amazing! We also enjoyed a trip to the spa and had a massage. All the staff throughout the hotel, at reception, in the restaurant and bar, and the housekeeping team, were friendly and helpful. When we spoke to other guests, most were regular visitors at the hotel. After our week’s stay, it was no surprise that guests return again and again to this amazing hotel. Thank you to all the hotel team for a wonderful holiday - we hope to be back again soon!

Used to be lovely now average unhelpful staff boring food now run by bean counters

Retuning to this beautiful hotel again in August exactly 1 year to when we visited last & so excited this time I'm booking the UP EXPERIENCE for a few days haven't done before, staff excellent everywhere, my husband is gluten free, wheat free & they were on hand to help him all the time 😀 see you soon Arona gran hotel 😎💙😎💓

If I could give this place no stars I would. Dont bother coming here unless you are 50+ otherwise you will get treated like you are a piece of dirt by not only the staff but the guests as well. Me and my partner (age 20 and 22) have just finished our holiday here and cant believe how we got treated, the staff wouldn't even crack a smile let alone engage in conversation. The guests woukd non stop stare at you around the pool and if you raised your voice slightly or engaged in the slightest bit if laughter you would get dirty looks. Nothing about this hotel is 4 star, the bar staff were rude as well as reception staff, we had a homeless man constantly break into the foyer and light fags!! (Security did nothing) the food was repetitive and basic and the only drink available at breakfast was either tea/coffee or orange juice. We had an incident occur one day where the cleaner opened our room door at 8 in the morning despite the do not disturb sign being on the door!! We shouted from bed no thank you and she closed the door, or so we thought. It wasn't untill I got up at 9 that I realised she had left the door wide open (despite there being a homeless man breaking in every five minutes) at about 10 past 9 she came in again (whilst i was on the toilet) and shouted "HELLO" keep in mind the sign was still on the door. When we complained about this to the reception the same morninb we didnt even get a sorry!! Staff couldnt have been less apologestic. Just asked what our room number is which he wrote on some spare piece of paper and we got told to come back and speak to manager yet every attempt we made to do so was ignored. You were made to feel embarrassed if you didnt know how to do certain things like work their spaceship of a toaster. Definitely will not be coming back to the hotel and to be honest has made me rethink tenerife altogether. After reading the other bad reviews and seeing people having the same experiences we have had, will deffo not be coming back!!

First time here for us. Smashing hotel, impressive reception - in fact the whole hotel is well presented with lush greenery, a waterfall & pond that you walk over to get your the pool area. Spectacular chandelier. Checked in efficiently and WE GOT A ROOM UPGRADE to a sea view room. This was unexpected but a right result! Room (321) well appointed and spotless. Massive walk in shower. Great terrace/balcony with an epic view right across the bay to the harbour. Food was good. Always something to have. I’m Diabetic but still found stuff I was “allowed” to have. Slight gripe - entertainment. We didn’t watch it all but a bit hit & miss. Singer Nicki was good. Great voice & lots of energy. There was a 60s band - Retro Rockets. Ok if you can remember that far back. Al Caponie - not sure what that was all about. Some comedy (sort of), costume changes, opera. He could sing so maybe stick to that. Support acts were ok but a bit bland we thought. We didn’t watch all it so maybe we missed the best bits. There’s an electronic board near the restaurant that tells you what’s going on. Stuff going on around the pool. We were mostly out so didn’t see this. Snack bar & bars nice. Prices ok (for a hotel) but if on a budget keep a check on your balance (charged to your room) as you go. Pools are great. Always found a sun bed. Jacuzzi pool great. There’s a gym and a spa which we didn’t use. Didn’t use the UP thing. Seemed a bit expensive for a free Estrella and a bun! Supermarket across the road for tasty bar snacks, vino etc. Location is good. 15 minute stroll to Los Cristianos. Can get to Las Americas as well if you’ve got the legs. Taxi back was @ €7. Tuesday/Sunday market literally over the road from the hotel. Worth a visit (watch your bags). Clientele are of the more mature variety. We’re 61 & 64 and felt like the youngest ones there at times. Another very slight gripe - no information in the room. At check in we were advised there’s an app, which, try as we might, we couldn’t get to work. There’s a link on the TV (plenty of English channels). Nope - computer said no. When we asked we got a map from reception, which helped. A little pack in the room would be a nice touch. Wi-Fi pretty good. It kept chucking us out & you had to log on again. Overall then a good hotel. Can’t fault it really. Clean, good service etc. Friendly staff. Would we come back? Maybe. Couldn’t say I’d repeat, repeat, repeat visit like many people but if you’re looking for a quality hotel in Los Cristianos then this might be the one.

Fantastic, visited with a sea view, bed and breakfast. Lovely clean and modern hotel. We upgraded to the UP package, which I would recommend. Would definitely visit again x

The Arona Gran is a good quality 4 star adult only hotel. Staff are polite and helpful, food is plentiful and varied and the pools are clean and well maintained. One minor gripe is the quality of coffee served in the hotel. I expect breakfast coffee from the machines to be bland but disappointingly the bar coffee is not a whole lot better. You can get better and considerably cheaper coffee in one of the many local bars and cafes. Just a minor gripe though. This was our second visit and we will return. The clientele are mainly older people, I’m mid fifties and I felt relatively young by comparison :-). But overall great stay I look forward to returning next year.

This was our first time at the Arona Gran. It's design, architecture and overall form is very much along Grand Hotel lines, it reminded me of one or two other well designed hotels in the Canaries with its impressive grand entrance and atrium. It is also served by half a dozen or so Lifts which amply and effortlessly take you to whichever floor you need to go to. There is also a shopping arcade on the ground floor. Upon arrival we were allocated a slight upgrade from our side sea view room that we had booked, to a more full sea view room overlooking the pool. We stayed Half Board, in Room 435. The management and staff here are to be commended. The hotel is clearly very well run, and all of the staff appear to take pride in serving the guests. And the upbeat presentation around the pool on the Wednesday of our stay introducing the staff to the guests was a nice touch. We soon felt that we had come to the right place for our holiday. As well as the excellent service, the food is excellent. In the Restaurant the staff always found us a table very quickly, there was always a good selection of dishes available, our drinks order at dinner always taken and brought to our table promptly. We always felt that we'd had a really good and enjoyable dinner. There is also a regular evening entertainment programme. I missed the Queen tribute band as that evening we were visiting extended family whom were staying in nearby Playa De Las Americas. There were usually two acts each night so as to provide a fairly full programme. I especially appreciated guitarist/singer Dale Philips - his rendition of Pink Floyd's 'Wish You Were Here' was superb, as was his performance of The Eagles 'Hotel California'. A fair mixture of acts across the whole week of our stay, a lot of classic Soul and other well known popular songs, as well as a Tina Turner tribute. All performed very well and very professionally. Something for everyone, including a number of guests up on the dance floor. And the Waiting staff, Soto and his team, ensure that drinks are served pretty much as soon as you ask for them and keep everything ticking along nicely. We also found that any requests for such as an Iron and Ironing Board were delivered to our room within minutes of their request. And even when I enquired about a small technical hitch with the Safe in our room, a Technician arrived within about two minutes - a very competent young man, he figured it out very quickly that we had been given the wrong room activation code which was in fact for room 433 and so it was corrected very quickly. We always got the impression that if we had occasion to ask for anything that somehow it was just arrive within a few minutes. Everything just seemed to be so well run and the Iron and Ironing Board brought to our room was as good the one at home if not better. When the food is excellent, with good service, the staff are all so helpful, and in such pleasant surroundings, it is easy to just sit back, relax and enjoy your holiday. This was our first visit to the Arona Gran. We hope to visit again soon.

Stayed in the up for the first time, very nice but please be aware that the birds are a nuisance and fly onto the food which is not acceptable

Excellent hotel. Food very good and plenty of choice. Evening entertainment good. I always think it is a shame that once the main act finishes around 10.30 most people exist the room - the back up entertainment then comes on and plays to very few people. Often the backup acts are as good as the main act. the hotel is keep to a good standard. I only have one issue to mention. I arrived late evening and by the time I had unpacked and was ready for bed at 11.45 pm I found the sheet and pillow case on the bed was not a fresh one although the top bedding had been changed. The reason I know I was right as I found a sock in the bed ! This was immediately put in the rubbish bin. Obviously made sure I had a shower as soon as I got up. I left the note on the bed to change the bedding and when I returned clean bedding had been put on the bed. I was not sure whether to mention the issue to reception but decided not to as it was my first night there and was not sure if I would get someone into trouble. I will be visiting the hotel again soon

Dined in the hotel for 7 evenings, absolutely amazing every evening. Selection changed everyday, standards never dropped. Staff are delightful. Quite simply worth every penny.