Arkutino Family Resort

The worst was the food,for a 4 star hotel the food was awful,same breakfast every day,no any changes.Cheap alcohol,lunch and dinner same not delicious at all. Fitness is like nobody care for it from 5 years. The worst food ever I eat in 4 star hotel,only good food was cheese,yellow cheese and yogurt.Not recommended

We had an amazing family holiday in Arcutino family resort!The rooms were spacious and very clean, the food was fresh, good variety, something for everyone,the staff were absolutely brilliant and the beach was lovely. Would definitely recommend and would love to go back!

We are visiting the resort for a second time. Sadly, this summer we have experienced very poor service. The communication between the hotel and its guests is barely existent. The level of service compared to last year is significantly lower but the price stays the same. The bed sheets were shorter than the size of the bed, in the bathroom water was leaking from the shower cabin. The towel holder broke the first time, I tried to put a towel on it. The quality of the food was poor this year. Although they offer beach towels, it is very hard to get one as they never have enough ready to hand out. In the pool, there were bird droppings. It is overpriced for the level of service offered. The staff at reception are unprofessional and barely know how to communicate with the guests. Usually, if there is a message, they would leave a handwritten note under the door. The beach is superb, though we will not come back to the same hotel again. I would not recommend it to anyone who would like to have a nice, memorable holiday. There are other hotels nearby and we might try them out next year as the beach is great.

There is a terrible smell in the rooms. I was forced to change rooms several times because I couldn't sleep in them. The hygiene in the restaurant is terrible, no kovid measures, dirty tablecloths and glasses with lip prints. The electrical outlets in the room were broken, it was still a family hotel and children were walking around them. I note that I complained several times at the reception about the things described above and there was no reaction from the hotel staff. The only positive thing was the children's animation.

I am not an easy customer, but I must admit I love this place. I have been coming for 6 years now - sadly missed last year. This year I came for the wind-surfing, which was great. The hotel is not new but is well maintained. If there is an issue Dimitry (Thank you!) would fix it very quickly. The room I stayed in was big enough, with a cute little balcony. It is basic, but all you need is there - the bed is comfortable, bed linen is soft, pillows are fine. Also there is an electric kettle and a small fridge in the room. Quiet AC. The hotel provides the amenities and a tea/coffee supply. Beach towels are also provided. The grounds are beautiful and well maintained. Beware the hotel is on the hill, so you might have to do some walking up and down. I did not use the pool, so I can not really comment. Food is not exquisite, but sufficient, I was sorry they removed the healthy food corner. Plenty of fresh fruit and vegetables. General cleanliness could be improved, but overall it is reasonable. This year I found that the beach got more crowded. The hotel has its bit, which is good. Unfortunately It was not clear how Tikhomire, the beach attendant decided on removing the belongings from the first row - there is a policy that you should not take a place until you are actually on the beach. Nobody follows it though, and some times my stuff was moved while other people's not. Staff speaks passable English. A note the non-smokers: the Bulgarian do smoke, almost everywhere, so if it is an issue for you, pls, be aware. My stay was excellent and I want really say thank you to wonderful and always very efficient Megi - the hotel manager. I am sooo coming next year.