ARIA RESORT & SPA

Just returned from a week's stay in a Tower Suite (room 23246). The room was lovely and kept very clean by our super friendly housekeeper Dixie. We had originally been allocated a room on the 3rd floor which was noisy with traffic from the street, had a broken mechanism on the TOTO toilet and the view from the bedroom was a rooftop across from Cosmo. We had arrived a bit later than expected and the Tower Suites lounge was already closed (it is only open from 8am until 7pm) and the VIP desk had only one person working, who was busy with someone else. We therefore went to the general check-in and the guy seemed really disinterested and quite clearly gave us the worst suite in the hotel. After travelling from Scotland via London and having been awake for 24 hours, it wasn't really what we wanted. I was pretty upset, having looked forward to the suite for several months so my husband returned to the check in desk and we were reallocated a gorgeous and very quiet room with amazing views. We stay at Aria on every trip so I'd like to think that our loyalty was taken into account. We were a bit disappointed with the lounge, having stayed at the Sky Suites the past 3 times. As I mentioned, it was only open for 11 hours each day and anyone and everyone had access to it. This meant long lines for drinks and often empty fridges with very little food on offer. Guests were grabbing everything they could and we witnessed one guy fill a flask of about 4 drinks from the coffee machine. It took ages to dispense one drinks so having to wait for him to select 4 coffees, resulted in a very long queue. I would have thought access to the lounge should have been by Tower Suite key only!! Another negative for us, was the casino. There was a poker tournament on the whole time we were there (26th June to 3rd July) so a significant amount of slot machines had been removed from the back area towards the parking lot. There were also carpet renovations close to the reception area which resulted in the removal of more slot machines so we had a lot less choice than normal. Also felt the remaining ones had been tightened due to the others being out of commission. On a positive note we could play video poker at the Gem bar where our favourite bartender Jose is located and it was nice to catch up with him and experience his exceptional service. Will we return? Probably.....but think we will try Bellagio on our next trip as the lounge/slot selection had quite a negative impact on our vacation.

Bath door lock wasn’t working, ac wasn’t cooling, customer service wasn’t the best

it used to be a good hotel, now? hope they will closed doors sooner then later.bad, bad, and very bad . can't find a positive point to say about the hotel. dirty room, bad attitude front desk, wake up call daily at 5:30AM because of bad design/planning of the curtains, full Christmas light at 5:30AM. Dining? go visit the wynn, starbucks ok, but that's where it ends.

Location is great ! Center of the strip !

Aria is still a high end Hotel/Casino, excellently located on the Las Vegas Strip

Room had several things that needed to be addressed by maintenance. The Air conditioning would not cool the room to desired temperature. One of the widow curtains was broke and would not work. Also, we paid extra for the strip view and we really could not see the strip from where we were. I am not sure it was worth the extra cost. We had a horrible experience at the pool. We splurged and paid $50 for a drink that was really not good, we had to have it remade twice. It was definitely not worth the crazy price you are charging. Overall, if we are going to pay a premium for coming to Vegas we expect a premium experience. This was not it. There are many places we can choose to go, and I really cannot see a reason to come back.

Hotel room AC barely keeps the rooms cool. My colleagues and I had seven rooms and all of us felt the same way. Don't even touch the minibar items or you will get charged. I opened the door and got two items charged to me account.

Aria did not disappoint. Clean and convenient to all things Vegas. The staff was friendly and helpful. We’ll stay here again!

Amazing property, rooms are amazing and dining choices a very good and numerous for every budget.

Nobody wins at aria. Not one person got a hand pay for the 3 days I was there gambling flushing my money down the toilet

In my 30 years of traveling, I've never stayed at a hotel. More incompetent, rude, and uninterested in customer service

Poor service, poor rewards and the expense of staying here leaves me questioning whether ir not this is where I want to stay in Vegas in the future

Worst casino on the Strip. Awful staff and inconvenient location.

Aria never fails to provide at all levels.

We checked in at 11:30pm. When we got to our room, we noticed the bathroom hadn’t been cleaned. We had reserved a refurbished room, but this room seemed like it was falling apart. For $1300 for 3 nights, I expected better than this. I called the front desk to request a different room, but one with our view wasn’t available. The front desk person was very kind and helpful and asked if housekeeping could come and clean the bathroom. I said that was ok and she said someone would be up. I waited over an hour and finally went to bed because it was 1am. There is no in room safe, no coffee pot, and the “mini bar” isn’t a fridge, you have to rent that separately. Truly disappointed.