Archipelagos Residence

Just a week before school resumes, my family went to The Residence to recharge and have some slow life. and we indeed achieve it here! We love that you have so many family activities to offer and they’re mostly free! :D My family would love to come back again! 😊

The Residence Bintan is a wonderful destination for families, young children, and elderly guests looking for a peaceful and relaxing beach getaway. Although it is about an 80-minute drive from BBT Ferry Terminal, it is absolutely worth the journey. We stayed for 4 days and 3 nights in July 2026, and the duration felt just right for the rest and relaxation we were looking for. From the moment we checked in until the day we left, the service was impeccable. Every member of the staff was professional, friendly, attentive, and genuinely cared about making our stay as comfortable as possible. Before we arrived, they had already prepared our room with a sofa bed, baby cot, and a children's toilet seat. We were also delighted by the adorable teddy bear towel art in our room—a thoughtful touch and a lovely memory of our stay at The Residence Bintan. The food within the resort was good, and since restaurants outside the resort are quite a distance away, we ate most of our meals there. One thing we really appreciated was that the room service menu was priced the same as dining at the café, making it very convenient for families. There are several dining options, including The Pool Bar, The Café, and Rica Rica, the Indonesian restaurant, which was our favourite. Danny provided exceptional service—he was warm, friendly, and always checked in to make sure we had everything we needed. The other restaurant staff were equally attentive, caring, and efficient. A special thank you goes to the entire team for their outstanding care when our daughter suffered a laceration during our stay. The staff responded immediately by providing a first aid kit and arranging transport to a nearby clinic about 15 minutes away. We are especially grateful to the resort nurse, Mr. Rahman, who helped change her dressings regularly so she could continue enjoying the swimming pool and beach safely. We sincerely appreciate the excellent teamwork, prompt communication, and genuine concern shown by everyone. To our surprise, the staff even prepared a cake wishing her a speedy recovery. Many staff members also checked on her every day, asking how her wound was healing, which made her feel incredibly special and well cared for. For families with children, there are plenty of activities available, with most Kids' Club activities being complimentary (although some, such as T-shirt and tote bag painting, require a small fee). Activities include colouring, recycled paper crafts, henna art, feeding chickens, rabbits and fish, movie days, and many more. The Kids' Club staff were friendly, patient, and welcoming. There is a comfortable air-conditioned indoor play area for younger children, as well as an outdoor playground. Children under five years old do need to be accompanied by an adult. The beach is clean, peaceful, and breezy, with plenty of hammocks and complimentary towels available for guests. There are also many water sports and beach activities to enjoy. The swimming pool was warm and well maintained, featuring a 1.2-metre main pool as well as a separate baby and children's pool. For adults, the resort also offers a well-equipped gym, yoga sessions, and a spa with massage treatments for those looking to unwind further. Overall, we had a truly memorable family holiday at The Residence Bintan. The exceptional hospitality, genuine warmth, and attention to detail shown by every member of the team made our stay unforgettable. We highly recommend this resort to anyone seeking peace, tranquillity, spacious accommodation, excellent family-friendly facilities, and truly outstanding service. We look forward to returning again in the future.

"Happy to be back! This is my third time staying here, and it feels like coming home. The staff consistently go above and beyond to make me feel valued as a returning guest. Great service and food was delicious. And thank you for the Anniversary decoration and cake.. Definetly we will be back soon!"

This is our third time coming out to The Residence Bintan. Our Home away from Home. The kids enjoyed the pool very much as usual, at times swimming twice in a day. The Pool Bar didn’t have much options the kids liked. The kids however enjoyed the food thoroughly at the main dining area - especially the cream pasta. The highlights for us were the catamaran trip out with the boys (first for us), taking the kids on ATV and taking them to the sand bank at low tide to make sandcastles. We will be back to try out other activities! The rooms were spacious and staff were friendly and accommodating. We’re already planning our next trip here!

Wonderful stay! The hotel was clean, comfortable, and well-maintained. The staff were exceptionally friendly, welcoming, and always willing to help with a smile. Their professionalism and genuine hospitality made our stay even more enjoyable. Thank you for a great experience—we would be back soon!