ARCANUS HOTELS SORGUN

Me and my partner had the best time here. Amazing hotel but the entertainment was the best. The entertainment team were amazing. The most welcoming and friendly people but most of all, Altan. He made us laugh so much and made our holiday, so thank you ❤️

Me and my family stayed here for 10 nights and had a fantastic holiday, the Hotel is absolutely amazing, right on the beach and got everything you need to have a fantastic holiday. The food is very good and varied everyday, we really liked how at all the snack bars it was table service and brought fresh straight to you!! The Entertainment team are honestly unreal and make your holiday a unforgettable experience, 2 people that stand out are Burak and Altan they are both a credit to Arcanus Hotel and are brilliant at what they do!! We would definitely recommend this hotel, so get a holiday booked here you will not regret it!! 😀

Arcanus is definitely a must go for an all inclusive holiday! The hotel is clean and has so much to offer. The entertainment team is amazing! With Altan and Burak being the stand out people that always bring the vibes. We will 100% be coming back!

This hotel is amazing, especially the entertainment team. Always go above and beyond to make sure u all (including children) have the best holiday, especially Burak who does the darts. All the games are fun appropriate. The food is also amazing, especially the snack and beach bar where it is table service so all meals are cook fresh to order. Will definitely be returning

Whole hotel was great, all food and service exceptional. À la Carte restaurants are WELL worth the €40! We tried both Mexican and Turkish and were both phenomenal, better than all the restaurants we tried in Side! Special shoutout to Altan on Animation Team who brings the best energy!! Also Mehmet at the pool bar and his special cocktails are not to be missed!! Really would recommend this hotel for a great trip to Turkey!!

Our first impressions of the Arcanus Sorgun were unfortunately not great. We arrived very tired at 12:45am after a delayed flight and were immediately asked for our passports. It was at that moment we realised one passport was missing. As we frantically searched and worried about where it could be, the front desk staff showed no sympathy and simply repeated their request for the missing passport number so we could access our room. It took almost 15 minutes to locate a copy. Once we finally reached our room, we went straight to the evening snack bar. Unfortunately, there were no ready made snacks available, and we had to wait around 20 minutes for toasted sandwiches and fries to be prepared. We also asked for water, but it didn’t arrive until after the food was served. This ended up being the only time we used this area. The next day our research indicated the missing passport had to be reported to the police within 24 hours, so we went straight to the customer relations office expecting guidance. Unfortunately, no meaningful help was offered. We were simply told to “come back tomorrow” or speak to the holiday provider, who they said would be on site the next day. No one attempted to contact the airport, provide translation support, or offer any practical steps to help resolve the situation. In the end, we had to find the passport ourselves through a series of calls, chats, and emails with the airport. The only assistance we received from the hotel came from Taner, who responded helpfully after I emailed him directly, as he was not available when we first sought help. The Jet2 representative also supported us by arranging a one way coach to the airport so we could collect the passport. Rooms The rooms are oddly designed, and our experience with the sea view upgrade was disappointing. We paid an additional £180 for a sea view room, but the balcony was so small that all three of us couldn’t sit outside at the same time. The balcony wall was solid concrete, meaning children couldn’t see through it and had to stand to look over. It’s an incredibly poor design. We later noticed that some sea view rooms have full width glass balconies, but it seems to be luck of the draw. We were initially placed on the first floor, but asked to move higher for several reasons: noise from the pool area, a better view, and cats sitting outside the room and urinating on the stones. The second room was on the opposite side of the hotel but had an equally small balcony, so we barely used it. When we did, smoke from neighbouring balconies often drifted across, as many guests seemed to use them primarily for smoking. While the view itself was lovely, we wouldn’t pay for a sea view upgrade again unless guaranteed a wide glass balcony. Room Layout & Comfort There were noticeable contrasts between the two rooms. The first had a super king bed but only a small blanket. The second room had twin beds; both mattresses were equally firm, but the pillows were much softer. The biggest difference was the sofa bed — in the first room it was barely larger than a small chair, whereas in the second it was around 50% wider, which our son much preferred. Another design issue is the large window between the bathroom and the bedroom. It has small blinds, but you can still see people showering. This also means that if you switch on the bathroom light at night, it illuminates the entire room and wakes everyone up. As a result, we had to move around in the dark or use a small torch. Minibar & Drinks The minibar was restocked daily, and more generously than we could ever get through. I asked if they could provide only sugar free items as I am diabetic, and after a few days we ended up with multiple large bottles of Diet Coke. Unfortunately, there are no other sugar free drink options apart from water, and after drinking Diet Coke throughout the day at the bars, it became a bit much. I also had to be careful at the bars, as some trainee staff didn’t speak English well and accidentally served full sugar Coke on a few occasions. This always concerned me when drinks were ordered from waiter service. Food The main restaurant was a bit hit and miss. Breakfast was generally good, although on one morning the scrambled eggs were mushy and never replaced. Lunchtime options were limited, and I can see how some guests might struggle to find something to their taste. Evening meals had themed nights, but the themes didn’t feel consistent — we had to laugh when burritos appeared on “international night” but not on “Mexican night.” Staff also sometimes began clearing areas before closing; one evening they started packing up around 20 minutes early. Despite this, we did manage to find something to eat every night. The grill section was probably the most popular and reliable. Desserts, however, were not great — something we’ve found common in Turkey — and the “cheesecake” in the main restaurant was more like an eggy flan. The biggest dessert frustration was the lack of self serve ice cream at lunch or dinner. If you wanted ice cream, you had to go to the Aqua Bar before 3:45pm, which isn’t ideal for families. À La Carte Restaurants We tried two à la cartes: the Mexican and the Italian. The Mexican was far superior in terms of both food and drink. The Italian had a lovely atmosphere overlooking the pool and ocean, but this was spoiled by chain smokers nearby, which was disappointing given the number of children dining at the time. The wines were lovely in both, but we were also offered Tequila in the Mexican. Some of the Italian dishes themselves were not to our taste. Italian food is my favourite — we even got married in Italy — but the bruschetta lacked flavour, the chicken wasn’t a proper breast and was gristly, and the steak was chewy. We actually found better versions of these dishes in the main restaurant. Service was also inconsistent: they brought our son’s main course before his soup (which was excellent), so by the time he finished the soup, his main was cold. Although the Italian “cheesecake” didn’t use the usual ingredients of a traditional cheesecake, it actually tasted good — certainly better than the one in the main restaurant. Entertainment There were quite a few activities running during the day, but there isn’t much for children aged around 9 and above beyond the slides, the pool, and a single table tennis table located past the slides at the front of the hotel. The resort feels like it’s missing an arcade, a couple of pool tables, or even something more substantial like a small bowling alley to keep older kids occupied. The evening entertainment was geared primarily towards adults, with very little aimed at children and nowhere nearby to walk to for alternative options. Even the Friday carnival, which seemed designed for younger children, didn’t start until 9:30pm — leaving adults with no entertainment at all on a Friday night. The young kids’ disco ran from 8:30pm to 9pm, by which time most seats were already taken, and then there was a dead zone where nothing happened until 9:30pm. After that, there were around 5-10 minutes of certificate presentations before the main entertainment began. Ideally, the evening programme should start just after 9pm. Some of the longer musical acts that ran past 10:30pm were performing to almost an empty audience simply because everything started too late. That said, we did enjoy several of the entertainment acts, and some were genuinely very good. Overall Most of the staff were polite and pleasant to deal with, but a few individuals did let the hotel down. The man from the spa was extremely persistent and would not take no for an answer, pressuring my wife every single day to the point she had to walk away when she saw him. The girl in the coffee shop also had noticeably mixed moods depending on the day. However, the worst experience was with one of the barmen in the lobby bar, who was aggressively rude to my wife — throwing the ice scoop back into its container and glaring at her simply because she asked for more ice. Staff – Standout Positive Experiences There were, however, some genuinely excellent members of staff who made a real difference. Taner was one of the standout individuals — he consistently went above and beyond to help guests, greeted many people personally, and was always willing to assist. The man who ran the archery sessions (whose name we unfortunately didn’t catch) was also fantastic; he threw himself into every activity with enthusiasm and clearly cared about making the experience enjoyable. I’d also like to mention the photographer. Even though we didn’t have photos taken, he remembered our son’s name and greeted him warmly every day, never once pressuring us to buy anything — in fact, his friendliness almost convinced us to have a photo done. Several members of the waiting staff were also wonderful with our son, and the lady who cleaned our room each day was incredibly friendly and genuinely lovely. Other Observations Cats are everywhere: in the dining hall, the bars, outside rooms, and sitting on sofa chairs. We understand they are meant to be looked after by the hotel, but as someone allergic to cat hair, having them on the chairs meant I had to be very careful where I sat. We also discovered the lifts have no sensors — they closed on both myself and my son as we were walking in, which was quite a shock. The slides were great fun, but the layout meant we had to choose between being at the pool or being at the slides. You can’t sit by the pool and let the kids use the slides next to you, and even getting an ice cream requires walking back through the main entrance to the Aqua Bar. One of the best features is the pier — it’s lovely to sit above the water and enjoy a drink at the bar out there. The Beach Bar is also fantastic, with brilliant views and great food and desserts. The Aqua Bar offers good burgers, Turkish meatballs, and desserts too, though without the same views. We eventually discovered that Passion, near the pool, offers ice cream lollies at any time — but only after five days. This should really be made clearer, and ideally ice cream should be available either here or in the restaurant. We also found another lolly tray next to the patisserie after eight days, again by chance. There is only one main pool. While large, it would benefit from a smaller children’s pool, or even just a slightly shallower end, as the main one is 1.4m deep all the way around and later in the week was full of young children in armbands. Many of the pool activities were geared towards adults. The most irritating feature of the pool area is the size of the sunbeds — anyone over about 5'8" will have their feet hanging over the end, and this is even more uncomfortable around the pool because those beds have a rail at the foot. If I were to suggest some simple improvements, they would be: cushions for the sunbeds, a pool table and table tennis near the outdoor bar and patisserie, and a small games room near the shop so older kids have something to do in the evenings. My final takeaway came from my son, who pointed out the biggest drawback of the holiday: the sheer amount of smoking. It was present throughout the resort — at the pool, drifting over our balcony, during the entertainment, at the à la cartes, and even in the dining hall due to a smoking area directly outside the door. It’s unfortunate, as it really impacted the overall experience.

Altan in entertainment is amazing. Very funny and entertaining. Always looks after us. Making our stay 10/10. Couldn’t recommended him more

A truly wonderful experience, arriving at the hotel early evening we were greeted with a friendly smile and shown to the check in desk , Check in was straight forward and done very quickly , As we had travelled most of the day we hadn't eaten so it was lovely surprise that the hotel had great bistro restaurant that was open until 7am serving a range of lovely snacks burgers pizza pasta etc , ordered and cooked freshly, The room was clean and spacious with a nice range of products in the bathroom excellent rain shower, fridge was stocked every day with water and soft drinks and a couple of bottles of Efes , The main restaurant served a range of different foods and was always something for everyone people say it's repetitive and that is largely true but you don't have to eat the same thing everyday ! Waiters are awesome in the main restaurant wery busy and clear stuff really quickly Esat was just terrific made every morning a pleasure The snack bars are great different menus Passion bar for Smoothies Milkshakes Frozen and Ice cream is awesome Pool snack bar was our favourite Mehemet made it awesome And then the coffee shop just like Costa amazing The Massive pool was just great and so warm The Jetty over the sea was great and the addition of a bar on it made it a great do to for a early 10am coffee or soft drink. Also beer and wine Feeding the fish was a lovely experience Entertainment was better than most Hotels we have visited in Turkey the Michael Jackson show being the stand out. All in all couldn't fault one part of this Hotel it was one of our best stays in Turkey and we've been going for nearly 20 years Will we go back you bet we will

First time at this hotel, won't be the last. We come to Turkey every year at least 5 times, this hotel is up there among the best. Staff are amazing, Mr Tanar is always available to sort out any small problems and does with a warm smile and pragmatism. All staff are great and welcoming, special shout outs to Gorhan best barman lobby bar, Mehemet waiter at pool bar and finally but not least BURAK entertainment, should get a promotion as he is always welcoming and friendly.

fantastic hotel, food was lovely. something for everyone. entertainment was brilliant every night good games around the pool all day. taner, fabulous manger altan, very funny and friendly berkay is lovely too overall brilliant stay and would definitely come back

Really enjoyed our stay, lovely food great entertainment, special thanks to Altan for making our stay even more enjoyable, will definitely re visit in future.

The hotel is honestly amazing, great service, rooms honestly everything. The room has loads of complimentary things for hygiene and even a free mini bar. The bars and cafes have such a massive selection of drinks and beverages. Even a 24 hour bar. The staff are always read to help, they smile, have manners and are honestly just really nice people. The activities like swimming and archery organised by the staff just put the cherry on top. I would like to point out Altan, an entertainment worker, just made everything so much better. He put the work in to make my stay better. He always made conversation, always lively just an amazing guy in general i have to say. The food was amazing with a wide selection with everything, waiters are always working, cleaning, bringing and serving customers. Just an amazing stay with everything. Great for large families or single stay. Honestly didnt expect this high level of service and catering. Just such an amazing and perfect stay and I couldn't ask for anything more. Thank you to all Arcanus staff for making my stay the one of a life time.