Aquila Elounda Village

Hotel was great. The food at the Mirabello restaurant was fantastic and Konstantinos, who ran the restaurant, was great!

I had a great rest, amazing sauna, scrub, massage

We visited the mirabello restaurant yesterday and the service was nothing less than exceptional thanks to konstantinos. We ordered based on his recommendations and the food was simply amazing. We had a kilo of seabass between us which Konstantinos filleted right in front of us. We can’t wait to return to the restaurant during our visit.

The hotel is absolutely fantastic. From the first entrance everything was absolutely spot on. Our special thanks go to Captain Konstantinos who made our experience at Mirabello a la carte restaurant one of the most memorable evenings in our life! Will we be back? ABSOLUTELY 👍

Our holiday did not start well as we had the worst check in experience, it took 45 mins with lots of miscommunication, too many of the staff involved and accusations on various different things. The staff were all really rude, expect one man (tall with glasses), there was no apology for the really rude attitudes! On a couple of occasions we dealt with the rooms division manager (his name began with S) - he was always super helpful and friendly! The room was right at the back of the hotel, with a building site opposite the front entrance. Once inside it was nice and very spacious! Lots of storage space and hangers (there are usually not enough) However the bathroom was odd, no proper door & the toilet and shower were together in the same section! The view from the balcony was the building in front, even though we had requested a sea view…. We could see the sea, but at a distance! There was also absolutely no sun on the balcony so no point in having the sun loungers. So if you are in room 250 to 255 expect the same! A few days in we asked to move rooms and were given a lovely room in the middle of the hotel, surrounded by nice gardens and sun on the balcony - with a proper door to the bathroom! Both rooms were had were space and nicely decorated, however blackout curtains would be a great addition! The service at the hotel is terrible in all restaurants except the chefs grill restaurant (Michalis was great, friendly, welcoming and funny) There doesn’t seem to be enough staff and it takes a long time to get a drink. Several mornings at breakfast we were not able to get a coffee as no one came to take the order and there is no self service machine! In the Buffett restaurant plates are not taken away between courses! Drinks at the beach or pool, are ordered through the app and sometimes take up to 20 mins to arrive! The main bar has seats inside and outside and again can take 10 -20 mins for someone to take a drinks order, a few times we tried to order at the bar but were told to take a seat as it is table service! The hotel lacks atmosphere there is low key entertainment in the evenings but because the hotel is so big it fails to create the atmosphere! Cinema night was great, a huge screen, popcorn and drinks! Reading other reviews I was expecting the food to be amazing, however we were bitterly disappointed. There was always something to eat but the variety and quality was lacking! Some of the food was cold, or overcooked and looked like it had been sat out for a while! There 3 Al A carte restaurants on site, the chefs grill restaurant was excellent and I would recommend- you have to pay for extra but it is worth it. The other 2 restaurants we didn’t try as the menus were really disappointing! For restaurants on a Greek island, it lacked any Greek dishes! The Greek night was good and I would recommend booking, the food and entertainment were excellent . My husband and I both had massages with Ching which were amazing! I would recommend! The pool area has incredible views and is a good size. The sunbeds around the main pool were comfortable but in need of attention, with many being worn out and dirty. The private beach was also a let down, It is very small in terms of being a ‘beach’ but there are lots of sunbeds and umbrellas. We went in the sea a few times however and there was very noticeable plastic debris in the water and along the water's edge. Air conditioning in the room is a god send but severely lacking in all public spaces! There is a blast of it as you walk into the main restaurant but as you get further in it is really poor. Finally to get around the hotel there are a lot of steps and hills so consider this if you are less mobile. The hotel is very remote, nothing around that is in walking distance, Taxis to the surrounding villages are no more than €20 so I would recommend doing that! There were not many positives at all to this hotel so we wouldn’t recommend it or return! For the price paid for this hotel I was hoping for better…. I really don’t understand all the 5 star reviews!

Let's start with the location – it's simply breathtaking. This is the closest hotel to the sea you could imagine. You truly feel connected to the water every single moment, as if the sea is part of your entire stay. The hotel is full of magical spots, but the most magical of all is Mirabello Restaurant. It's a beautiful restaurant with absolutely outstanding food, and one very special waiter, Konstantinos, who made our experience unforgettable. He always greeted us with a smile, a laugh, and genuine kindness. He made us feel at home from the very first moment. Konstantinos, thank you for being such an unforgettable part of our wonderful vacation! Aquila Elounda Village, thank

A wonderful hotel with some fabulous restaurants to choose from. Our room, number 3, had its own pool and was really well fitted out. The Mirabello & Symposium restaurants were outstanding with wonderful food choices and even the main self service restaurant was high standard. Using the app that they provide proved really useful, aside from a few glitches that were easily fixed at reception. The staff were brilliant, Michaelis at Chefs Table, Petros at Mirabello and Antonis in the main restaurant really looked after us well, as did all the staff. If there was any room for improvement it’s that same old bugbear of nearly every hotel with people “reserving” sunbeds by putting towels on them and not showing up for hours. We struggled to get any slots by the main pool and had we not had our own pool in our room this could have been an issue. All in all a great place to go and highly recommend Oh and the snorkelling was excellent

Beautiful peaceful hotel , all staff is very welcoming and friendly to mention just two Captain Konstantinos and Nikos from the Mirabello à la carte restaurants , true professionals

Definitely not a 5 star experience. We originally booked a room with a garden view, however the first room we were given overlooked the hotel building rather than a garden. Although we were eventually moved, it very much felt like accommodating this was an inconvenience to the staff rather than them wanting to resolve a genuine issue. The staff at the beach bar and other service areas were excellent. They were always friendly, welcoming and worked incredibly hard. Service could be quite slow at busy times, but their attitude and professionalism made this much easier to overlook. One of the biggest frustrations throughout our stay was the taxi system. Reception advised that taxi drivers would ask for room numbers when collecting guests, but this simply wasn’t the case. Each time a taxi arrived it became a free-for-all with everyone rushing towards it, which was chaotic and stressful. The only exception was one evening when a female member of staff came outside and organised everyone according to who had been waiting longest, which was exactly how it should have been managed from the start. Unfortunately, our experience with one member of the reception team, whose name I believe was Alkis (or similar), was extremely disappointing and well below what you would expect from a five-star hotel. On our first evening we were told our taxi would arrive within 10–15 minutes. After waiting around 45 minutes, we asked where it was, only to be told that the taxi company claimed we had refused the taxi. This was completely untrue. When I challenged this, instead of apologising or trying to help, he became defensive and spoke to me as though I was being unreasonable. Our final interaction with him on checkout day was equally disappointing. Reception staff had previously advised us to come back after breakfast to book a shower room because we had a late flight and had to vacate our room by 12 noon, which itself felt quite restrictive for a five-star resort. When we returned, we were again met by Alkis, who responded rudely to my partner because he couldn’t understand the accent rather than politely explaining if there was a language barrier or asking him to repeat himself. When we explained we needed a shower room, he abruptly said there was no availability and offered no alternative whatsoever. It was only when another member of staff stepped in that we were told we could use the spa showers, which was all we needed in the first place. It’s difficult to understand why this simple solution wasn’t offered immediately. It’s a real shame because the hotel itself has many positives, and many members of staff were friendly and hardworking. However, the poor customer service we received from reception, particularly from one individual, left a lasting negative impression and unfortunately tainted what should have been a relaxing holiday. Because of this, I don’t think we would choose to return.

We had an amazing stay! Everything was absolutely perfect, and we truly enjoyed every moment. The food at Mirabello Restaurant was outstanding—without a doubt, one of the best dining experiences we've had. A special thank you to Konstantin, the waiter, who was incredibly kind, professional, and gave us excellent recommendations. His advice was spot on and made our experience even more enjoyable. We had a wonderful time and can't wait to come back!

Stunning location. Set out so it feels spacious and never felt overcrowded. Has a pool with the standard tussle for a sun bed - plenty more down by the beach. Food was great - you might struggle a bit more if you are vegetarian or vegan if you don’t like salad. Food labelled well for allergens. Staff are lovely but clearly overworked and running around, drinks do take a while and often arrive after you have finished eating or with the wrong drink. Staff are so busy you feel bad saying anything and I felt really sorry for them. Tables often not set and ready to receive guests. Just seemed to be no method to how staff worked. Room service finishes at 10pm. Room was clean enough. Spa is lovely but very expensive. There are organised trips but often no availability. Not 5 star service sadly but 5 star price, there will be nicer hotels that are cheaper.

We had the most perfect and relaxing body scrub and massage . Perfect way to start our holiday . Kostas and Elanna were so professional and made the whole experience perfect . Thank you to you both

Arrived mid afternoon and greeted with a friendly receptionist who offered a well needed glass of bubbly . We had upgraded to a sea view room after reading some of the reviews , we were shown to our room which did have a beautiful view of the bay . We quickly unpacked and headed off to the snack bar towards the beach where we were told food service stops at 1600hrs unsual for a five star hotel offering all inclusive which we always stay with. In the room we had found 2x very small packs of sultanas but we ended up at the hotel shop for a snack . The hotel shop and the staff were excellent during our stay and cannot thank them enough . We went for dinner that night and as we were celebrating our 36 wedding anniversay, mentioned it at reception on our return a bottle of Bubbly was waiting for us from the management team, lovely surprise . The food the next morning at breakfast was lovely and a big thankyou to the lady cooking the omlettes which were delicious , In the main buffet we mainly used and found the food very good the service also good and the variety excellent . The second night we had a few issues with the bathroom drain overspilling onto the floor ,they sent someone that evening so we thought it was resolved ,we also noticed cracked tiles , over enthusiastic attempt to fill cracks with sealant &strangely they had painted the bottom of the bath to hide the cracks . Over the two weeks of our holiday the paint had flaked off completely and we were using towels to contain the drain . The two restarants, the Mirabella we found faultless & a big thankyou to The Captain and his staff . The symposium although the food was ok the service was terrible . The grill although we were all inclusive was an additional charge so we didnt visit . Greek night we visited twice the first week the service was good as was the food ,the second week the service was hit and miss and not so enjoyable . The pools in the Photos look amazing but in reality you can only swim in two the other a glorified plunge pools , the two next to the restaraunts are purely for decoration .Get up early to reserve your sunbeds as towels appeared from 0700hrs onwards . I swam in the sea and snorkelled most mornings ,the beach is man made shingle leading to a very rocky sea bed , On the odd morning after strong winds there was Jetsam in the water which was sad as the water could be very clear and there was plenty of fish to see. The pool bar didnt open till 1030 in the morning some days staff appeared to serve around 1100 other times we went to the bar to obtain drinks . The gardens , were beautiful as was the main bar , also the staff in the main bar and waitresses were brilliant . We have travelled around the greek islands and the mainland for many years and unfortunately we were disappointed by our stay .tips Be wary of rooms facing the derelict building ,not the hotels fault but an eyesore all the same . Visiting Spinalonga is a must , dont use a tour ,get the bus or taxi to the harbour there are plenty of boats to take you there . Get up early for the sunrise its well worth it . if the hotel refurbs the rooms,deals with the service issues,maybe one day we may return

Very relaxing and professional treatment.

We have just returned from Aquila Elounda Village, the location of this hotel is stunning we upgraded to a mythica superior room with a sea view the room was at the back of the hotel with stunning views over the roof of the main building out towards the sea, the room was large with a shower, bath and 2 sinks ( my only issue was the clear glass door to the toilet). We stayed half board because we don't drink alot and my wife doesn't eat lunch very often so all inclusive would not have been value for money but given the price of the drinks at the main bar I wish we had booked all inclusive I paid 28 euros for a vodka and cranberry and a southern comfort and coke. If we were hungry at lunch then the beach bar is pretty good value for money (just don't buy the ice cream 20 euros for 4 small scoops). The breakfast and dinners in the main buffet restaurant were very good and there was always plenty of choice, the staff in the hotel were excellent and very friendly. The pool area has plenty of sunbeds providing you were down early enough to get one as the area filled up quickly but there are plenty more terraces and also the jetty and to be fair you could always get a bed somewhere. The entertainment at night could have been better but it was better than none, we did go to the Greek night where there was plenty of food and Greek dancing. Overall we had a good holiday and would definitely consider coming back but definitely all inclusive. We booked this through Jet2 and at no point did we have any contact from their rep  which was disappointing.