Aqua Nevis

I am absolutely flabbergasted that there are so many negative reviews because, as the title suggests, this is the best hotel we have ever been to that suits our family. Saying that, I do acknowledge that it might not suit everyone but here is our honest review. Location: Is it an idyllic location? Absolutely not. Did we care? Not a sausage. Yes, it's in an industrial park but it had zero impact on our holiday. We walked to Sunny Beach nearly every day without a problem, there is a supermarket down the road and a Go Karting place really close by. Do not book it you are expecting lovely sea views or a hotel by the beach. Rooms: We had a family room which had a separate section for the kids to sleep in. Beds were fine for us and hotel room was kept clean. The annoying bits were that a) you have to pay for the safe (4€ a day) and b) you can't leave the electricity card in to charge things or keep the room cool with the AC. It was annoying but we got over it and I understand they are doing it to play their part in reducing energy use. Our room overlooked where the entertainment was which I thought would be an issue but it really wasn't for us. I'd say not ideal if you have light sleepers. The shower was disappointing in terms of spray and pressure (we all love a waterfall shower) but it did the job at the end of the day. My husband also asked me to mention the fact that the TV in the room is rubbish. Food: I have to mention the desserts first as these were absolutely incredible. Every other all inclusive hotel that we have been to has those standard weird mousse desserts that are neon in colour. Not this one. I could have lived on the desserts alone, I am not kidding you. So tasty and so much choice which was different between lunch and dinner every day. Breakfast was fab, you had your standard "English breakfast" stuff like bacon, eggs, beans, hash browns and then pancakes were a winner with the kids. They had plenty of fresh fruit, fresh omelettes, pastries, cakes, yoghurt, cereal... Couldn't fault it. Lunch and dinner was also on the better side of hotels we have been to before. Some days were great, some not so much, but there was always something for us to eat. Fantastic beige buffet available for the kids which is always a winner as we have two very picky eaters. We never struggled to get a table and the staff were on it all the time, clearing plates, cleaning tables/floor etc. Waterpark: The reason we booked in all honesty. A full on proper water park on your doorstep. We all had a blast here and made a visit pretty much every day. Loads of sunbeds available and so many amazing flumes and slides. One niggle was that it's not covered in the all inclusive and you can't take food in. We knew this going in though so just planned around it. You can take drinks in from the hotel and then when we wanted food, we just went and got food and then came back. It's really not an issue, just a minor inconvenience. I saw loads of people with the drinks carriers and was very jealous so I would suggest getting one to make life easier. It would be soooo much better though if they had even a section for the hotel guests to use as part of the all inclusive package. Pool: We actually only went to the pool a couple of times but when we did, it was fine. Again, no issue with sunbeds and it was never overcrowded. It's kept really clean as well which is always a plus! Entertainment: Due to the timing of the World Cup, we spent every evening in the sports bar. There is karaoke on every other day which was good fun, pool tables, table tennis and the real winner was the football pitch. Such good fun to watch the kids all play together no matter age or nationality. The kids got involved in some of the daytime activities too and they had a great time. Other bits: I've seen people have mentioned mosquitos. Yes there are mosquitos but I don't see how this is limited to this hotel. Take plenty of bug spray and you'll be fine. Between me and my husband we got bitten a handful of times but this happens wherever we go. It didn't seem any worse than any other hotel or destination I've been to. WiFi isn't great either so would suggest getting an eSIM. I think I've covered everything?? It's rare that we ever want to go back to the same hotel as there are always things that we are not happy with but this is the first time we are considering rebooking for next year. We travelled as a family of 4 (2 adults and 2 boys aged 9 and 7).

The hotel is perfect , water park , food , people - but holiday was pretty much overshadowed by the amount of mosquitos , it was inhumane . They were everywhere and so many people in the hotel were bitten . I have at least 100 bites on my body and am still suffering a week since I arrived home . Honestly it is a real problem that they need to rectify

We travelled as a family of four (2 adults and children aged 15 and 12) with Jet2 for 7 nights in July 2026 to Aqua Nevis Club Hotel. The check in took a while but staff were friendly throughout. We were given a welcome drink and a pain au chocolat while we waited which was a nice touch. Our first impression was not a very good one, however. The hotel outside looked a little tired and dirty and the reception area is quite small so it gets busy quickly when lots of guests arrive at the same time. The family room was a good size with a fridge, kettle and balcony. The view was nothing special, mainly looked out to a tree and the waterpark but it was peaceful. The air conditioning was good around the double bed but didn't really reach the singles beds. The mattresses were very hard, the pillows very soft, but the duvets were surprisingly comfortable. The bathroom was perfectly adequate, although the showers temperature was either very hot or very cold, and the soaps weren't changed during our stay. Housekeeping was limited to mopping the floor daily and sadly we found dust and some food around the beds when we first arrived. Also be aware that the room safe costs an extra 28 euros, and the room only has electricity when your key card is inserted which made charging phones and other devices difficult while we were out. Breakfast was the best meal of the day, by far. The choice was huge and we really looked forward to it every morning. Lunch and dinner had lots of choice but a lot of the dishes didn't suit our palate. Some meals such as swordfish with odd sauces felt a little weird, but everyone will have different likes/dislikes. The soft drinks were excellent, and there were plenty of slushies, cocktails and children's cocktails available. There wasn't really a snack option during the day, but the queues were never too bad. The absolute highlight of the holiday was the waterpark. We used it every single day and loved it. There are around 13 slides, queues were usually no longer than 2 or 3 minutes, and there was always plenty to do. The lazy river was also really enjoyable, and we even spotted lots of frogs along the way. The inflatable rings were always easy to find, although you do have to carry them up the stairs yourself. The lifeguards were professional, safety rules were enforced well, and many of them were happy to chat with us about the weather and made us feel welcome. The water was quite cold, and after spending most of the holiday in the pools and on the slides, I developed an inner ear canal infection on day six, which unfortunately needed treatment once I got home. I can't say for certain what caused it, but it's something worth mentioning. The hotel's main pool was always busy, although we barely used it because the waterpark was the better option for us. The entertainment team did a fantastic job every evening with tribute acts, karaoke and dancing, and the animation team really helped create a fun atmosphere. The waiters, bar staff and waterpark staff were all friendly, professional and worked hard throughout our stay. The location was also convenient. It's around a 20-minute walk into Sunny Beach, there's a supermarket right next door, and despite being near the main road, the area never felt particularly industrial. One piece of advice I'd definitely give future guests is to bring mosquito repellent or mosquito wristbands, as there were a lot of mosquitoes during our stay. Overall, we had a lovely family holiday. Aqua Nevis isn't a luxury hotel, and there are definitely areas that could be improved, particularly the room cleaning, Wi-Fi (which was very unreliable and didn't work in the waterpark), and some of the food. However, if you're travelling with children and want an excellent waterpark with very short queues, friendly staff and good entertainment, it's definitely worth considering. We'd happily recommend it to families looking for a fun and reasonably priced holiday.

Just had a 2 week holiday here .. ☆Hotel is absolutely spotless cleaning team are non stop .. ☆Great choice of food at all inclusive even for fussy kids (& adults) like myself we managed to have something everytime. ☆Aqua Park was brilliant for all ages especially my 6 year old he loved it all ! ☆Location was great, a nice 15 min walk into strip/beach front, and alsonhave the use of free shuttle service untill 5.30.. ☆The Kids Clubs is great each day for kids always something different to do, the Animation team are amazing with the children & getting adults involved during the day & in the evening its the best we have been to, Very attentive to the kids and making sure they are having fun , all of the Animation Team are fantastic and for this reason alone we will definitely return here ♡

This was one of the biggest holiday disappointments our family has ever had. We paid £5,200 for a family of six, and we genuinely wish we'd booked somewhere else. The hotel is very dated, poorly maintained, and not particularly clean. It's also located on an industrial estate, meaning it's about a 20-minute walk into town, which certainly isn't the setting we expected for a family holiday. One of the biggest disappointments was the aqua park, which was extremely misleading. Although we booked an all-inclusive holiday, you're not allowed to take your own snacks or drinks into the water park. Bags are searched at the entrance, food and drinks are confiscated, and you're expected to buy refreshments inside or walk all the way back to the hotel. That completely defeats the purpose of paying for all-inclusive. The food throughout our stay was poor, with very little variety, and there were flies and mosquitoes around the restaurant, which made meal times unpleasant. The pools are quite small for the size of the hotel, and the lifeguards constantly blew their whistles, often stopping children from playing and enjoying themselves. It created a very restrictive atmosphere rather than a relaxing family holiday. To make matters worse, when my son had a minor accident and simply needed a plaster, reception couldn't provide even the most basic first-aid supplies. We were told to leave the hotel and find a pharmacy ourselves, which was disappointing and, in our opinion, unacceptable for a family resort. Another major downside was that smoking was allowed around the pools and restaurant, meaning families were regularly exposed to cigarette smoke while trying to relax or eat. Overall, this hotel fell well below our expectations in almost every area. Between the poor facilities, misleading all-inclusive offering, lack of basic customer care, cleanliness issues, and uncomfortable environment, we cannot recommend staying here. Sadly, this was one of the most disappointing holidays we've had.