Anthoula Village

WARNING: Do Not Book. A Hostile, Filthy, and Dangerous Nightmare (Not a 4-Star) Review Rating: ⭐☆☆☆☆ (1/5 - Wish I could give 0) Our family just returned from the absolute worst hotel experience of our lives. This place claims to be a 4-star resort, but it is a 2-star hostel at best. The facilities are disgusting, but far worse is the management, who became actively hostile, aggressive, and vengeful when we raised legitimate issues. Do not ruin your holiday by booking here. 1. Hostile Management & Aggressive Staff Upon a 1:30 AM arrival, there was no receptionist, only a kitchen/cleaning staff member who knew nothing about the hotel, late check-outs, or safe prices, and forgot to give us our all-inclusive bands. When we were initially given a 3-bed room for 4 people, we had to fight to get moved. Later in the week, after we escalated our complaints to our travel agency, the manager became actively hostile. When we politely requested clean towels after several days, the manager met us with a barrage of shouting and aggression. We were told we would not receive fresh towels for the rest of our holiday (4 days), and they kept their word. We were subjected to dirty looks and passive-aggressive behaviour for the remainder of our stay. 2. Disgusting, Broken, and Unsafe Rooms The Bathroom: Absolutely filthy. Fixtures were rusty, the mirror was smeared, and the tiles/grout were caked in years of dirt. The shower curtain was heavily stained and mouldy. The bathroom was not cleaned once during our entire 7-day stay. Broken Amenities: The shower head was completely broken off the wall. When we complained, the manager dismissed it, saying "this is just how Greece is" and told us to hold it. Other guests reported the exact same issue. The "Greenhouse" Bedroom: The children's bedroom had no curtain (the fixtures were broken and never replaced). Sunlight poured in, cooking the kids in the morning. We had to resort to using clips to hang a bed sheet over the window so they could sleep. Inadequate Air Con: The AC was only in one room. It was incredibly noisy, smelled terrible, and couldn't cool the apartment, leaving the kids’ room hot and suffocating. Security Risks: The front door was broken and had to be slammed shut, which caused part of the lock to fall off. They refused to give us more than 1 key, meaning we couldn't go out independently because removing the key card cut off all power and AC. At check-out, there is no luggage room; bags are left entirely unsecured in the public lobby. Pests: The room next to us found a cockroach on a child's pillow. When they complained, the manager actually blamed the guests. Furniture: The four leather chairs in the room were so sticky and stained they were completely unusable. 3. Appalling "All-Inclusive" Food & Drink The Food: Horrible, unlabelled, and identical every single day. Plates and cutlery were consistently dirty. There was nowhere near enough seating; guests had to eat in the reception area, only to be shouted at by the manager for doing so. On night one, 25 people were left aggressively pushing in line for a few strips of chicken from a single grill because there wasn't enough to go around. We were forced to spend money eating out every single day. The Drinks: "All-inclusive" is a joke. Only cheap beer and wine are available until 6:00 PM (and you are banned from having alcohol with lunch or dinner). After 6:00 PM, your only options are basic vodka or gin. The "Gym": Completely fraudulent. It consists of a few machines that aren't plugged in (with no outlets anywhere near them) and a broken cable machine. It is a storage closet, not a gym. Summary The local bars in the area actually joke about this hotel because they are so used to desperate guests fleeing the resort to find edible food and proper drinks. There are beautiful, well-run, welcoming resorts in this exact area for the same price. Do not subject your family to the filth and hostility of this place. Avoid at all costs.

5 stars for Ahmed. The best bartender in all of Crete.

best holiday haha. Ahmed gave us vine after closing, very nice guy.

We had a very pleasant stay at Anthoula. The hotel was well maintained, the room assigned to us was clean and comfortable, and the service was consistently excellent. We would especially like to thank the receptionist, Jared, for his outstanding support. He was always professional, kind, and ready to assist my family and me whenever we needed help. His friendly attitude and dedication to excellent service made our stay even more enjoyable.

solo trip hit DIFFERENT 😭✨ perfect for families, couples, and solo travellers like me. super convenient location, nonstop activities, buffet was SO good, room was beautiful, and the staff were amazing. Katarina’s energy?? ICONIC!! Feels like we’ve known each other forever 💖

Really disappointed with this hotel. Kitchenette in room but no cutlery or crockery. No tea or coffee in room, the coffee from the dining room machine is disgusting like camping coffee tastes all chicory. The food that was available I will say was nice, but very little choice. The dining room comprises of 8 tables if they're full you have to sit by the pool. All inclusive only included 1 beer no spirits except riding or orzo. They even listed "a glass of water" as a soft drink on the all inclusive drink menu. Very badly run, even saw young children using adult gym equipment unsupervised. Only good thing I can say about this hotel is that it was close to a very good bar called club cafe 3 minutes walk away.

Pre-Arrival Communication • Prior to arrival, an email was sent to the hotel informing them of an early arrival with two children. • A polite request was made for early check-in accommodation. • Despite this, a €20 early check-in fee was charged upon arrival, even though the room was already prepared. Additional Charges and Service Conduct • Although the reservation clearly stated 2 adults and 2 children requiring four proper beds, the hotel demanded an additional €30 to replace a folding bed. • This fee was pursued in an unprofessional manner, with staff repeatedly approaching and waiting for guests to return to the hotel to request payment. • An additional €20 fee was charged for beach towels, a service typically included in 4-star accommodations. Facility and Amenity Issues • The coffee machine was out of order throughout the stay. • Lemons ran out halfway through the week and were never restocked. • Cocktail straws were unavailable for the second half of the stay. • Although the hotel promotes itself as family-friendly, the food selection was not suitable for children. Room Conditions and Missing Essentials • The bathroom lacked a holder or tray for toothbrushes. • The room included a kitchenette, but no dishes or utensils were provided, rendering it unusable. • Hot water was unavailable for 3 evenings out of a 6-night stay. • On one day, the room was not cleaned at all; housekeeping arrived only at 19:44. • Small towels were missing for two days, even after requests. Key Access Issue • Despite being a family of four, a second room key was refused. • The explanation provided was that rooms were “not designed to have two keys,” causing inconvenience and limiting flexibility. Conclusion The combination of unexpected extra charges, insufficient facilities, missing basic amenities, and inconsistent service quality resulted in a stay that did not meet the expectations of a 4-star hotel. The experience was unsatisfactory, and a return visit would not be considered.

All was good until the day came to check out ,so we had a few hours to kill so we went into town when arriving back at the hotel to get our suitcases we why Approached my the hotel manger saying that we why using the Restaurant to eat food and drink that there saw us on camera that we should pay we explain just came from town that's when the friendship with manger broke down

Awesome service, perfect food, in general a nice appearance of the buildings

The staff is very kind, friendly and helpuful. There is a good variety of amazing food and the location is really convenient. The rooms were clean and the overall common areas were aswell. The outside area of this resort is also really nice and visibly taken care of. I would reccomend this place to families that are trying to have a relaxing stay somewhere in Analipsi.

Its perfect here. Thank you so much!