Amwaj Oyoun Resort & Spa

Great experience over all! Staff cannot seem to want to do enough for you! The general manager was very helpful and the catering staff went above and beyond.

I had a wonderful stay at the hotel. The rooms were comfortable, overall atmosphere was welcoming and relaxing. The staff were friendly and professional throughout my visit. A special thank you to Doaa from customer service for her outstanding support. She was kind, attentive, and always ready to help with a smile. Her professionalism and dedication made my experience even more enjoyable. Excellent customer service like hers truly makes a difference. I highly recommend this hotel and look forward to staying here again.

I had a wonderful stay at the hotel. The rooms were comfortable, overall atmosphere was welcoming and relaxing. The staff were friendly and professional throughout my visit. A special thank you to Doaa from customer service for her outstanding support. She was kind, attentive, and always ready to help with a smile. Her professionalism and dedication made my experience even more enjoyable. Excellent customer service like hers truly makes a difference. I highly recommend this hotel and look forward to staying here again.

We had an amazing stay and truly enjoyed our vacation with our family. The beach was beautiful, the snorkeling staff were incredibly helpful and friendly. The breakfast, lunch, and dinner teams always welcomed us with a smile, and the bartenders were fantastic. The animation team kept everyone entertained with their fun energy, the lifeguards were always attentive and professional, and the Aqua Park team made every moment exciting and joyful. Thank you all for making our stay so memorable—we can’t wait to come back!

I had a great stay at this hotel. Everything was clean, comfortable well organized. I would especially like to thank Doaa for her excellent customer service. She was kind, welcoming and always ready to help with a smile. Her professionalism and positive attitude made my stay even more enjoyable. Thank you Doaa for making my experience so pleasant. .

The hotel is average regarding the money value No varsities in food Carolin in animation team is amazing

What a great holiday resort, I have too say the staff were the best I've ever experienced in 14 visits to Egypt to many to name because everyone was excellent nothing was too much trouble the resort itself was very good plenty to do and the meals were really excellent I could only say, you need to visit yourself. You won't be disappointed.

Amazing stay with great food, excellent service, super friendly staff, and a fantastic animation team. Special thanks to Ms. Doaa for her care and support. Highly recommended, and we'll definitely come back! ❤️

WORST HOTEL EXPERIENCE EVER. Stay away! Rating: ⭐ (ZERO STARS) I don’t even know where to start. This hotel is a complete nightmare, but the animation team is the absolute bottom of hell. The chief animation is the most unprofessional person I have ever met in my life. He is screaming staff in front of us,while guests are trying to relax! He curses and yells bad words at his own team like they are his slaves. It’s so embarrassing and aggressive to watch. We came here for vacation, not for a street fight. And the disgusting part? He has his own girlfriend in the team, but still, he openly wants to hit on all the girls around .He stares, follows, and makes creepy compliments. It’s not “fun animation”, it’s HARASSMENT. We felt so uncomfortable that we stopped going near animation But the cherry on top? One evening he invited us (guests!) to his manager’s home for a party. What?! Who does that? This is a 5-star hotel, not a hostel. It felt so shady and unsafe. We obviously refused, but the pressure was awful. Other problems: · Food is terrible – cold and repeats every day. · Rooms are dirty, AC doesn’t work. · No one cleans properly. Bottom line: Dirty hotel, rotten management, and an animation chief who acts like a creepy dictator. I complained to reception – they did NOTHING. Save your money and your dignity. DO NOT COME HERE.

WORST HOTEL EXPERIENCE EVER. Stay away! Rating: ⭐ (ZERO STARS) I don’t even know where to start. This hotel is a complete nightmare, but the animation team is the absolute bottom of hell. The chief animation is the most unprofessional person I have ever met in my life. He is screaming staff in front of us,while guests are trying to relax! He curses and yells bad words at his own team like they are his slaves. It’s so embarrassing and aggressive to watch. We came here for vacation, not for a street fight. And the disgusting part? He has his own girlfriend in the team, but still, he openly wants to hit on all the girls around .He stares, follows, and makes creepy compliments. It’s not “fun animation”, it’s HARASSMENT. We felt so uncomfortable that we stopped going near animation But the cherry on top? One evening he invited us (guests!) to his manager’s home for a party. What?! Who does that? This is a 5-star hotel, not a hostel. It felt so shady and unsafe. We obviously refused, but the pressure was awful. Other problems: · Food is terrible – cold and repeats every day. · Rooms are dirty, AC doesn’t work. · No one cleans properly. Bottom line: Dirty hotel, rotten management, and an animation chief who acts like a creepy dictator. I complained to reception – they did NOTHING. Save your money and your dignity. DO NOT COME HERE.

A clean and Friendly hotel with full facilities. Air con worked fine, food was good in the evening. All Inclusive drinks and pool bar food was very nice. The Hotel could do with a make over as many tiles missing from the Main Pool which spoils the venue. Entertainment Team worked very hard to cater for the multi national clientele. Private beach was good. Just the sea goes out mid morning so don't go here if you want the Red Sea experience. Reception staff and Guest services were super polite. All in all a nice place to stay with the Aqua Park next door.

A clean and Friendly hotel with full facilities. Air con worked fine, food was good in the evening. All Inclusive drinks and pool bar food was very nice. The Hotel could do with a make over as many tiles missing from the Main Pool which spoils the venue. Entertainment Team worked very hard to cater for the multi national clientele. Private beach was good. Just the sea goes out mid morning so don't go here if you want the Red Sea experience. Reception staff and Guest services were super polite. All in all a nice place to stay with the Aqua Park next door.

We were a large family and booked five rooms at Amwaj Oyoun Resort Sharm El Sheikh, but unfortunately, the experience was very bad. The worst part was the reception. The staff are extremely slow, causing long delays during check-in. The hotel has no elevators at all, only stairs, which makes moving around very difficult, especially for families with strollers or elderly guests. We requested ground floor rooms, but our request was rejected due to unavailability. We were assigned to a building far away from the restaurant and aqua park. When we asked to move closer, we had to pay an extra fee. Despite that, the process took around 4 hours, during which we had no rooms or even our luggage, as we had already checked out from the old rooms. The food is not terrible, but the restaurant is overcrowded, service is slow, and there is a noticeable shortage of basic utensils like spoons. The rooms are outdated and worn out, far below acceptable standards. Also, the number of sunbeds, umbrellas, and chairs is insufficient compared to the number of guests, to the point where you need to reserve them in advance, especially at the aqua park. In terms of safety, my eldest daughter got a cut on her foot due to broken tiles around the swimming pools, which is very dangerous and reflects poor maintenance. Additionally, the bathrooms near the pools and the beach are not clean, and there seems to be a clear shortage of housekeeping staff in the hotel. There is no easily accessible drinking water available, and there are no drinks or snacks provided during the aqua park operating hours, which is completely unacceptable, especially in hot weather. Overall, the hotel is very poor and does not even deserve a one-star rating.

AVOID AT ALL COST! We have just returned from a 7 night, family of 5 holiday to the Amwaj Oyoun sharm el sheikh. And NEVER again will any of us return. This place is advertised as a 4 star, try 2 star. It is run down and not to standard! Before arriving and once checking in we made it very clear that one of our family members had just returned home from hospital having had respiratory issues and needing rooms close to the main amenities. Their response, "we can check in the morning. This room is not too far." The room was in the farthest part of the hotel on the 3rd floor! Our family member was in tears on the stairs as she struggled to breathe after being taken up and down stairs and a labyrinth of ways to get there. The room was then a shock to the system to say the least. Dated, dusty and crusty! Not looking like the picture of the room we booked! The lock on the door was broken, the safe was broken, the plug sockets broken. Everytime we flushed the toilet and used the tap there was a leak. Water all over the bathroom floor. The smell was horrendous. Having a child with us, it couldve taken one slip in the bathroom to hurt themselves quite badly. Called reception to complain but again apparently nothing was available until the morning. We tried to get some sleep that night with mosquitos buzzing in our ear! It was a disgrace. In the morning it was very clear they put a certain type of people in that area. Mostly Arab and Asian people were in that area of the hotel. Why? I'm all ears please! Reception had it all coming in the morning and once everything was explained, in detail with pictures they accepted their fault and offered an upgrade for us, to view the rooms available before we agreed to the change. The new room was a newly refurbished room on the ground floor with a garden view. It was satisfactory to. But why were we put in a room like that in the first place? Why did it need a complaint and extra stress for us to change the room? The best part of the change was our house keeper, Kind hearted and always with a smile on his face, Mustafa. He was one of a very few good ones. The food was dire. It was extremely repetitive, limited in variety and very basic. Bland and just not good enough. And yes we all got food poisoning and we are still suffering the effects of it. Having spoken with other people, many others also got unwell too. We booked the Egyptian restaurant and seafood restaurant both were just ok, bog standard and both times unfortunately gave us upset tummies. They give 2 water bottles in the room and if you want more you must pay. We realised soon people were refilling in the restaurants so we did this. There were no place for snacks around tea time and if there was by the pool bar, there was never enough and by the time you wanted to get a bite to snack on around 4/5pm its was all gone. So we went hungry most days. The hotel is extremely tired and needs a lot of money to restore to some standard. There are broken tiles EVERYWHERE. Restaurant, in and around the pool, bathroom everywhere. Be careful not to cut your feet on them. Hygiene standards needs looking at. The restrooms around the hotel were disgusting. Toilets with poo still in them. No hand wash, no tissue. The list is endless. The staff are miserable, incompetent with very little customer service. There were a couple of times I would remind them to smile! They're providing a service do it with a smile so i don't feel like an inconvenience. From the chefs. To the bar staff. To waiters even the animation team, miserable- like who is holding a gun to your head? The gardens are beautiful. If they only took care of the hotel as much as the garden it would probably be acceptable. Honestly, the hotel is what makes or breaks your holiday and you don't realise how much it affects it untill you experience a bad one. Unfortunately we will not be back there are far too many establishments i would pay my hard earned money to enjoy some relaxing time without worrying I may injure myself or make myself ill.

I’d like to start this by saying that I’ve stayed at quite a few all inclusive resorts across Turkey, Morocco, Tunisia and Hurghada. I’m fully aware with a family, all inclusive can be hit and miss sometimes and “luxury” is often replaced with convenience. Especially with 3, constantly hungry sons. But from start and I’d like to say finish (but I’m actually still staying in the resort for a few more days) this resort has been very poor and I would never consider coming back. Although I say this, it must be said that the staff have always been friendly and helpful. But the resort itself lets them down as a team. The pictures on “On The Beach” are very misleading. Yes, I did book 2 standard rooms. And the pictures for the standard rooms On The Beach are nothing like the reality. I would give these rooms a 2* rating and thats being generous. Mould in the showers, cracked tiles, furniture looking ready to fall apart and extremely outdated. Again, I’m not expecting 5* Dubai standards when we stay all inclusive. I’m usually the first person when I’m reading reviews to say “what are they expecting etc” but this was a new low of experience. So, as no surprise, I paid for both rooms to be upgraded. It wasn’t a massive amount but for me personally, an unnecessary add on payment in the first place. The new rooms were much better though to be fair. The resort itself it very outdated and run down. The pool is missing tiles, outside areas dirty and just not well maintained. I’ve often seen dirty plates in outside areas left for lengthy periods and life guard and animation teams uniforms clearly very old. With the resorts services themselves, the buffet restaurants are always busy and so small with limited choices that you’re often in 5-10 minute queues to get some food. I’ve been here already for 4 days and in that time, there have been several times that bars have ran out of beer, specific soft drinks and without fail, only ever 1 person serving so again, you’re always waiting a while to be served. There’s one bar near the main pool and it’s always closed a good hour before the pool itself. Most nights we’ve gone out exploring as the entertainment here at the resort isn’t really too entertaining and I’ll be honest, Soho square and the old market are pleasant ways to spend the evening. Again, we do love to get out and about and immerse ourselves in the local cultures and activities but I’ve felt I’ve spent more money than usual already as just a way of getting away from the resort. The downstairs lobby restroom is always smelly and a door has been hanging off one of the cubicles since I arrived. My eldest went to check out the gym, only to return saying most the equipment is faulty or broken. After reading this back to myself, I am coming across as a bit of a Karen or someone on the moan up but this is my genuine review. I still have 3 more days here so I can only hope things get better but from what I’ve seen the past few days, I highly doubt it. I would say avoid at all costs but everyone is different and welcome to make up their own minds. But its 100% from myself and family that we will never return. Love Egypt….Amwaj is not the jewel you’re looking for unfortunately. 2/10

I’d like to start this by saying that I’ve stayed at quite a few all inclusive resorts across Turkey, Morocco, Tunisia and Hurghada. I’m fully aware with a family, all inclusive can be hit and miss sometimes and “luxury” is often replaced with convenience. Especially with 3, constantly hungry sons. But from start and I’d like to say finish (but I’m actually still staying in the resort for a few more days) this resort has been very poor and I would never consider coming back. Although I say this, it must be said that the staff have always been friendly and helpful. But the resort itself lets them down as a team. The pictures on “On The Beach” are very misleading. Yes, I did book 2 standard rooms. And the pictures for the standard rooms On The Beach are nothing like the reality. I would give these rooms a 2* rating and thats being generous. Mould in the showers, cracked tiles, furniture looking ready to fall apart and extremely outdated. Again, I’m not expecting 5* Dubai standards when we stay all inclusive. I’m usually the first person when I’m reading reviews to say “what are they expecting etc” but this was a new low of experience. So, as no surprise, I paid for both rooms to be upgraded. It wasn’t a massive amount but for me personally, an unnecessary add on payment in the first place. The new rooms were much better though to be fair. The resort itself it very outdated and run down. The pool is missing tiles, outside areas dirty and just not well maintained. I’ve often seen dirty plates in outside areas left for lengthy periods and life guard and animation teams uniforms clearly very old. With the resorts services themselves, the buffet restaurants are always busy and so small with limited choices that you’re often in 5-10 minute queues to get some food. I’ve been here already for 4 days and in that time, there have been several times that bars have ran out of beer, specific soft drinks and without fail, only ever 1 person serving so again, you’re always waiting a while to be served. There’s one bar near the main pool and it’s always closed a good hour before the pool itself. Most nights we’ve gone out exploring as the entertainment here at the resort isn’t really too entertaining and I’ll be honest, Soho square and the old market are pleasant ways to spend the evening. Again, we do love to get out and about and immerse ourselves in the local cultures and activities but I’ve felt I’ve spent more money than usual already as just a way of getting away from the resort. The downstairs lobby restroom is always smelly and a door has been hanging off one of the cubicles since I arrived. My eldest went to check out the gym, only to return saying most the equipment is faulty or broken. After reading this back to myself, I am coming across as a bit of a Karen or someone on the moan up but this is my genuine review. I still have 3 more days here so I can only hope things get better but from what I’ve seen the past few days, I highly doubt it. I would say avoid at all costs but everyone is different and welcome to make up their own minds. But its 100% from myself and family that we will never return. Love Egypt….Amwaj is not the jewel you’re looking for unfortunately. 2/10

It was really nice and I loved the customer serivce!!

It was really nice and I loved the customer serivce!!

Good and good team thank you💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜

Good and good team thank you💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜💜

Nice hotel. Every day different show, all day activities and parties, animation here the best

Location was superb by the beach (you do need shoe type to go into the water), atmosphere good, down to animation team. rooms are dated but clean needs TLC. grounds are kept clean and tidy but need repairs. Service is the best, staff are on another level, friendly and go the extra yard we have met some great people/friends. they really deserved the credit for what they do. Food was ok but more choice would be better. Also on site spa 'wow' what great friendly people and offer fantastic products which we tried nearly all defo worth a try. sales guys again are second to none from the spa. big shout out to beach bar staff and bar outside main building, the guys were outstanding with great service. And special mention to Siad the henna tattoo man and Mahmood (room cleaner 1318) on site without doubt the best people we met, incredible is a understatement. All in all our holiday was made special due to kind, friendly staff that goes the extra mile, well worth a visit and we will defo go back, Thankyou to all

Location was superb by the beach (you do need shoe type to go into the water), atmosphere good, down to animation team. rooms are dated but clean needs TLC. grounds are kept clean and tidy but need repairs. Service is the best, staff are on another level, friendly and go the extra yard we have met some great people/friends. they really deserved the credit for what they do. Food was ok but more choice would be better. Also on site spa 'wow' what great friendly people and offer fantastic products which we tried nearly all defo worth a try. sales guys again are second to none from the spa. big shout out to beach bar staff and bar outside main building, the guys were outstanding with great service. And special mention to Siad the henna tattoo man and Mahmood (room cleaner 1318) on site without doubt the best people we met, incredible is a understatement. All in all our holiday was made special due to kind, friendly staff that goes the extra mile, well worth a visit and we will defo go back, Thankyou to all

I had a wonderful holiday and thoroughly enjoyed my stay at the hotel. The staff were warm, friendly and always willing to help. especially Doaa Customer Service who was exceptionally, professional, attentive throughout my stay. Her excellent service made my experience even more enjoyable. I highly recommend this hotel and would be happy to return

Very Disappointing Holiday – Would Not Recommend Booking was made with on the beach I booked this holiday expecting a relaxing family break, but unfortunately it turned into a very disappointing experience. The hotel, Amwaj Oyoun Resort in Sharm El Sheikh, was not maintained to the standard we expected. There were broken tiles around the swimming pool areas and throughout the resort grounds, creating both an eyesore and a potential safety hazard. Cleanliness in various areas of the resort was also below what we would expect from a hotel advertised to holidaymakers. I have photographic evidence of the condition of the resort and the maintenance issues we encountered. The biggest frustration was the complete lack of support from the holiday representative. We saw the rep on the first day, where we purchased a snorkelling excursion for approximately £100. Unfortunately, both my son and I became extremely ill during the holiday, which meant I was unable to attend the excursion and lost the money paid for it. After that initial meeting, we never saw the representative again and had no meaningful support for the remainder of our holiday. When problems arise during a holiday, you expect your holiday company to be available to help. Instead, we felt abandoned and left to deal with everything ourselves. Both my son and I suffered significant illness during our stay, which had a major impact on our holiday. We spent a large part of our trip feeling unwell rather than enjoying the facilities and activities we had paid for. The combination of maintenance issues, cleanliness concerns, illness during the stay, poor customer support, and money lost on an excursion left us feeling extremely disappointed. I have submitted a formal complaint and have photographic evidence to support my concerns. I hope both the hotel and holiday company take these issues seriously so that future guests do not experience the same problems. Based on my experience, I would not book this holiday again and would not recommend it to others.

Everything was perfect there was no problem, we had a private pool with room, booking supervisior's Doaa was really very kind and helpful. Thanks for everything

Great location. Good atmosphere Staff very friendly. Room has all you need and cleaned regularly. Restaurants and bars good. Pool very good. Snorkelling is good.

Brilliant hotel plenty of food options all staff very friendly and greet you with a smile, entertainment is all day for all ages, would recommend

I would return to the hotel. The food was great, definitely a selection. Breakfast was usual English/continental/pastries. Lunch was a variety in the restaurant including wood fired pizzas or lunch at the pool bar which was burgers/chicken burgers/pizza and chips. Dinner was a good selection with again the wood fired pizzas where you could chose the toppings, a pasta bar which the chap would cook whatever sauce you wanted with it and also included a meat being cooked on the bbq outside. There was a fish restaurant which was on the beach (we don’t like fish so didn’t use this), an Italian restaurant which we didn’t find the food any different really from the buffet, they just brought it to your table instead and a BBQ restaurant which was down at the pool bar in the evenings (we didn’t use this one). You get one use of each per stay. Drinks were not as bad as I had read. The soft drinks were fine but we often opted to pay 50EGP for a can of sprite/fanta/coke instead. The vodka was not great 😂 the cocktails however were alright! We had room 1134 and 1139 and travelled as a party of 8 so 4 in each room. There were only 3 beds which were single/small double in size. There was also only 3 towels ever left. We did ask to upgrade to a refurbished room but as it was Eid there was nothing available, not sure if this might’ve had 4 beds but looking on google the rooms occupancy is highest 3! We made do in the end. I am not entirely sure the bathroom or the patio was cleaned in our entire stay but the beds were cleaned/made every day. The pool was great however they don’t seem to like children in any other pool than the kids pool (90cm). Ours were in it but the smallest (strong swimming 7 year old girl) we had to sign a disclaimer for as they didn’t want her in there! They will also blow the whistle 80000000 times which gets a bit annoying, half the time they’re doing it to signal their colleagues. The pool itself was clean but there were tiles missing in places. Regardless the kids still loved it. The aqua park was great! It was only open a short time each day but it was more than enough time once the kids had been down the slides 100 times! The staff were great! The only grumpy one was on the bar in the restaurant in the evenings most nights. There was some entertainment on the beach which was quite good but it didn’t last long. Overall we would return to this hotel.

I would return to the hotel. The food was great, definitely a selection. Breakfast was usual English/continental/pastries. Lunch was a variety in the restaurant including wood fired pizzas or lunch at the pool bar which was burgers/chicken burgers/pizza and chips. Dinner was a good selection with again the wood fired pizzas where you could chose the toppings, a pasta bar which the chap would cook whatever sauce you wanted with it and also included a meat being cooked on the bbq outside. There was a fish restaurant which was on the beach (we don’t like fish so didn’t use this), an Italian restaurant which we didn’t find the food any different really from the buffet, they just brought it to your table instead and a BBQ restaurant which was down at the pool bar in the evenings (we didn’t use this one). You get one use of each per stay. Drinks were not as bad as I had read. The soft drinks were fine but we often opted to pay 50EGP for a can of sprite/fanta/coke instead. The vodka was not great 😂 the cocktails however were alright! We had room 1134 and 1139 and travelled as a party of 8 so 4 in each room. There were only 3 beds which were single/small double in size. There was also only 3 towels ever left. We did ask to upgrade to a refurbished room but as it was Eid there was nothing available, not sure if this might’ve had 4 beds but looking on google the rooms occupancy is highest 3! We made do in the end. I am not entirely sure the bathroom or the patio was cleaned in our entire stay but the beds were cleaned/made every day. The pool was great however they don’t seem to like children in any other pool than the kids pool (90cm). Ours were in it but the smallest (strong swimming 7 year old girl) we had to sign a disclaimer for as they didn’t want her in there! They will also blow the whistle 80000000 times which gets a bit annoying, half the time they’re doing it to signal their colleagues. The pool itself was clean but there were tiles missing in places. Regardless the kids still loved it. The aqua park was great! It was only open a short time each day but it was more than enough time once the kids had been down the slides 100 times! The staff were great! The only grumpy one was on the bar in the restaurant in the evenings most nights. There was some entertainment on the beach which was quite good but it didn’t last long. Overall we would return to this hotel.

Good hotel god atmosphere nice rooms we like everything here 🔥🔥🔥🔥🔥🔥

Good hotel god atmosphere nice rooms we like everything here 🔥🔥🔥🔥🔥🔥

Good hotel god atmosphere nice rooms we like everything here 🔥🔥🔥🔥🔥🔥

Good hotel. Inreresting show every day! Recommend

Good hotel. Inreresting show every day! Recommend