AMC Royal Hotel & Spa

We arrived at the hotel late on Wednesday, 24th June. Although our request for a ground-floor room, which had been emailed in advance, could not be accommodated, we were allocated a first-floor room overlooking the pool. The room itself was acceptable, and we appreciated the prepared late-night meal of sandwiches, crisps, fruit and juice waiting for us after our journey. Unfortunately, this was the only positive aspect of our stay. Swimming Pools The hotel pools are all situated close together and are served by just one pool bar with a single member of staff working throughout the day. This resulted in consistently long queues and unacceptable waiting times for drinks. Beach The hotel enjoys a beachfront location, but the sea is extremely shallow for approximately one kilometre. Although there is a pier extending out to deeper water, walking such a distance in the intense heat, with no shade available, simply to be able to swim was impractical and disappointing. Food & Drink The dining experience was by far the poorest we have encountered at any hotel. There was one buffet restaurant, plus a second buffet restaurant described as an à la carte restaurant, which guests could only use once per week. The food selection was extremely limited and lacked variety. Many dishes consisted of bean or pea-based stews, the salads were dry and unappetising, and the fruit was served whole rather than prepared. Desserts were average at best, and ice cream was only available from the pool bar rather than in the restaurants. At every meal, guests had to queue at the bar for drinks, which were served in very small, flimsy plastic cups. There were no morning snacks available, and the afternoon snack selection at the beach bar consisted only of dried-up mini hot dogs and pastries between 3pm and 5pm. Staff The most concerning aspect of our stay was the behaviour of several members of staff. Bar staff, waiters and, in particular, the DJ repeatedly approached my daughter asking for her phone number and social media details. Despite her politely declining, the unwanted attention continued throughout our stay. When my daughter rejected the DJ's advances, his behaviour became abusive. We reported this to Guest Relations, but no meaningful action was taken. As a mother, I found this completely unacceptable and was deeply concerned for my daughter's safety and wellbeing. Loveholidays What disappoints me most is that Loveholidays marketed this property as a five-star hotel. In my opinion, it falls well below that standard and would struggle to meet even a two-star rating. When I contacted Loveholidays during our holiday to explain the situation and ask for assistance, I received no support. As I no longer felt comfortable or safe remaining at the hotel with my daughter and young grandson, I had no choice but to pay for alternative accommodation myself. We moved to the Serenity Alpha Beach Resort, another hotel advertised as five-star and at a similar price. The difference was remarkable. The facilities, food, service and overall experience were everything we would reasonably expect from a genuine five-star resort. I feel this hotel is being seriously misrepresented. Had it been accurately described, I would never have booked it. I would strongly advise anyone considering this property to manage their expectations carefully, as it bears little resemblance to the five-star experience that is advertised.

We enjoyed a lot everything it’s nice our holiday it’s good

One of the best holiday I had in Egypt not my first time and of course will not be my last time but this hotel is special for me because the people there are super fantastic and so friendly and also the animation team super good special thanks for Samka and mickey and Natasha and Sophie and also the kids animation they all super fantastic

One of the best holiday I had in Egypt not my first time but this time was special I did enjoy a lot at AMC hotel was good we did enjoy at the beach was so good for relaxing and also my kids did enjoy with the aqua park and in the evening was very good entertainment time for the kids and the evening show was super amazing

The Team were very good in getting the People up to do Activities in Pool also Zuma very Entertaining Room and Staff Excellent, Al E Carte Restaurant were very good, all Staff work hard , Food could have a bit more Variety for other Cultures

it's my first time in egypt and i'm really surprised how good is the atmosphere here. the hotel is great, food is awsome, animation team and workers in hotel are super friendly and also people in egypt are nice. we visited the aquarium and it was a great experience. and i have a photo with a camel!! :D

Very good hotel. I really like it. All stuff are very friendly and positive, and helpful. Food is tasty and different. Room good. Animation the best.