AluaSoul Sunny Beach

Location is very remote with hardly any bars or restaurants around it, very out of the way. Hotel itself is actually really nice, room on arrival was poor, but after much persistence managed to get a room like the one I paid for and should have been given in the first place. Not a great start to the holiday. Pool was lovely, snacks and all inclusive buffet was actually really good. Pool area was clean and you could get fresh towels every day for your lounger. Entertainment in the day was non existent, the odd bit of music playing. Activities by pool, there were none! Entertainment and shows that came into the hotel on an evening were actually really good, but when they finished it was a bit boring some night's. A la Carte night was brilliant, food was amazing and ambience was lovely. Views are stunning and sunrise and sunset on the jetty were stunning with the added bonus of turtles. All in all was a lovely holiday x

We have just returned from 10 days at the AluaSoul Zakynthos and have had the most wonderful time! We did not have the ‘my favourite club’ upgrade. Firstly, let it be known that there are no lifts in the hotel, but there are only ground and first floors. There is also a path down to a rocky beach which is absolutely beautiful for snorkelling but it is steep and doesn’t suit those with low mobility. The main highlight of this stay was the incredible staff. From the moment we checked in, all staff were so welcoming, friendly and happy to chat to you. The two entertainment staff were friendly and introduced themselves to us and were always asking what activities we wanted to do and what music we wanted playing after the evening entertainment. Leading on, there was entertainment every evening which I enjoyed, from bands to acrobats. All entertainment was absolutely brilliant but a special shoutout to ‘Remarc Legends Zakynthos’, who performed on a Monday - the best hotel entertainment I have ever seen in my life and even got a standing ovation! The food was limited but all was so tasty at all meals! Breakfast was especially delicious 😋 The snack bar was handy and we all found the meals to be very tasty. The À la carte however was a slight disappointment as they had very few of the menu options but staff were all very friendly and this was only for one night so wasn’t a huge issue. The rooms are nice but slightly outdated. The shower was a bit grimy but it didn’t bother us as the bathroom was generally clean. The cleaner would sometimes come quite early and would only give you 2 minutes to get out of the room when you have just woken up! 🫠 We also found that we were rushed out of the room by the cleaner at 10am on the day we were leaving when checkout is not until 11am but she did apologise for this. I would definitely recommend waking up early to watch the sunrise over the sea. The views from the hotel are just stunning! For those looking to book boat trips but have no idea where, like we were! Going left out of the hotel and left again takes you to an ABBA cruises stand, which we found was extremely reasonably priced (we did a turtle island trip for €25) and was the company most of the hotel guests we spoke to used. Overall, our stay at AluaSoul was positive and we would return!

We had a wonderful stay at AluaSoul Zakynthos. The hotel was very clean, the staff were friendly and always helpful, and the views over the sea were beautiful. The pools were relaxing, the food offered plenty of variety, and the atmosphere was peaceful. It was the perfect adults-only getaway, and we would definitely recommend it to anyone visiting Zakynthos.

My partner and I have just returned from a week at Aluasoul. We had a fabulous time! The hotel is lovely - very clean and tidy. The Reception team were so welcoming (particularly Joanna!) and always helpful with any queries we had (especially tips on where to see the World Cup games!). We had My Favorite Club, so our room had a beach view and was beautifully decorated, clean and with a stocked fridge, wine and bathrobes and slippers. Food in the buffet restaurant was varied and delicious. We did eat in the Al a Carte once but preferred the buffet to be honest! Evening entertainment was mixed but there were a couple of amazing acts on whilst there that we really enjoyed. The hotel is very quiet, there's great access for swimming in the sea, but there are quite a few steps, so bear that in mind if your mobility isn't great. We aren't early risers and didn't put towels on beds but in the My Favorite Club area there was always plenty of sunbeds at any time of day. Pools clean and lovely too. I had a massage from Paola during my stay which was amaaaaaaazzzing! Special mention must be given to Alexander (what a wonderful, charming man who made us feel very special!) and Ioanna at the Fancy Bar who worked so hard every day, made the best mojitos, and was always so friendly! All in all, a great holiday and definitely worth a visit! :)

I booked a back shoulder and neck massage and was lucky enough to be given Erida for the treatment. Erida made sure to check the pressure she was using was to my liking and it felt amazing. Thank you so much for helping me get my vacation off to a very relaxing start. I highly recommend the spa here as the team are all wonderful and I have a discount off a second treatment and will be sure to have another one before I go home. 🤩

We were a bit dubious before arriving at the hotel after reading some comments about the food being bad but we can honestly say the food was good. It was always hot, well seasoned and plenty of choice. The salad bars were amazing! We chose to pay a bit extra for My Favourites Club and it was definitely worth it if only for the pools, view and number of sunbeds available at all times of the day. There is a separate pool bar and more drink options, the strawberry mojito was amazing. You can also use the a la carte restaurant as many times as you like. All of the staff were so friendly and can't be faulted. Overall I would say dont let the bad reviews put you off going, we had the best time.

Terrible hotel not a 4 star more like a 2 star we were told by the travel agent at Barrhead travel that as we dont like sitting at the pool we could sit further down at the bottom of the hotel near to the sea as it is breezier Booking in at reception we were informed that if we wanted to sunbathe there it would cost us 55 euros per person per day to upgrade to this area Obviously the travel agent didnt pass this on to us either out of ignorance or because it was a last minute booking (2 days prior) and we paid in full If you paid the £700 per couple per week all you got extra was use of their infinity pool , sunloungers and an exclusive bar which shut at 5pm and arrival drinks in your room fridge which once used up you had to pay for replacement also there were about 10 tables cordoned off at the same restaurant for their sole use. upgraders I spoke to were not happy with this . Reception and bar staff were friendly emough and drinks were ok but the food wasnt very good and not varied at all We were A/I bit ate out every 2 day of our 11 nights stay. Jet2 brochure states ther is a beach 350 m from hotel but is a public beach with about half a dozen loungers and brolleys you could hire. The sea is lovely and can be reached by a public jetty at the bottom of the hotel Jet2 also states there are 3 bars but dont mention that one is only for upgraders the other bar is open from 10 am till 12 pm but after 11 you have to pay The lobby bar is open 5pm till midnight but again after 11 you pay the bar area looks nice but if your a party of 4 you cant really sit together as space is limited Entertinment is poor especially during the day Jacamo and Adam the entertainment guys were so lazy its unbelievable Jet2 states there is aqua aerobics,team games,raquet sports , volleyball and french boules we asked about all these activities andwere only offered boulles twice in our 11 day stay and thid was on a verysparse and rock hard piece of grass under someones balcony which was totally useless Runnibg joke each day was requesting aqua aerobics to be told water polo might be played but it never happened in our full stay ,neither did volleyball or table tennis as the table was broken and the volleyball court was neglected and full of weeds (photos to be attached) The two guys attended each morning with stretch mats under their arms spoke to various guests then put them away again they only took a class twice and this lasted 10 mins they did a darts game on a horrible old board a couple of times but thats it ,they were totally disinterested when we asked for various activities and just hid away from everyone The security guy in the morning came on shift at 07.30 and immediately started lifting towels off the loungers even though the users had just left for breakfast which opened at the same time , as the restaurant was above the loungers guests would shout at him that they had only just vacated the loungers secons before and complaints were made re same to hotel management things didnt change Jet2 rep took our complaints re the brochure being misleading but informed us that it it up to the hotel manager what is put in the Jet2 brochure and this cant be amended by Jet2 head office( cant believe this) I know this is a long critique but the hotel is terrible and I will not return and would not reccommend it to anyone as did most of the guests there

Poor food and accommodation had to eat out for the 7 days no way is this a 4* hotel needs a lot of work done on it paint peeling on steps and around pool, broken tiles lying around grass not cut, around pool under sunloungers dirty etc. AVOID AT ALL COSTS !!!!

We recently stayed at Alunasol in Zante and unfortunately our experience did not live up to the advertised 4-star rating. On arrival, the first room we were allocated had a strong damp smell and was clearly unsuitable. We were then moved twice more before being given a third room that was acceptable. This was not the best start to our holiday and caused unnecessary inconvenience. During our stay, we witnessed a rat within the resort grounds, and one even ran over my friend's foot. This was extremely unpleasant and certainly not what you would expect from a hotel claiming to be 4-star. After raising our concerns, we found the reception staff became noticeably less friendly and helpful, which was disappointing. We felt our complaints were not handled as professionally as they should have been. The food was another let-down. The choice was limited and the quality did not meet the standards we would expect from a 4-star all-inclusive resort. While there was always something to eat, the variety and overall standard were lacking. On a positive note, the pool bar area was excellent and became the highlight of our stay. The staff working there were friendly, and the food available from the pool bar was much better than that offered in the main restaurant. The pool area itself was pleasant and well maintained. Overall, while there were some positive aspects, particularly the pool bar and surrounding area, the issues with the accommodation, cleanliness concerns, wildlife sightings, and food quality mean we would not consider this a 4-star resort and would not choose to stay here again.

Travelling as a couple we were a little concerned due to some of the recent negative reviews. However, on arrival, we were pleasantly surprised and impressed by the Alua Soul resort, it is well appointed, great position on Tragaki beach and the staff are a joy, the food (buffet style except for the A 'La Carte restaurant) is of a high quality and variety the Greek and fish dishes are especially good. Our room was clean and comfortable, the bathroom would benefit from removing the bath (with its slopping floor) and installing a shower wet room. The food is great, local drinks (all inclusive) of a good quality and bar staff are really fun. We didnt go for the My Favourite club upgrade which is costly 55euro pp/day, you dont need it. Unless you need your ego stroking or you have more money than sense. Overall we had a great 10 day break in Wonderful Zakynthos well done Alus Soul you exceeded our expectations.

I had a really good massage from Paola. She did a very good job. I was totally relaxing. It was a very good start for the holiday.

Excellent value for money Erida payed attention, asked and listened to my needs, would highly recommend Erida for your next massage.

We booked the hotel off the back of the incredibly strong reviews it had received at the back end of last year. I was disappointed at the start of this summer season that the majority of the reviews were negative and it appeared standards had slipped. I did send an email to both Hyatt and the hotel expressing some concern and asking what was being done to eradicate the issues. Christiana (from hotel FOH) responded and explained, in depth, the steps which were being taken to restore AluaSoul to its former glory. Location - we paid for private transfers which took around twenty minutes from the airport. There are a couple of nice bars immediately outside the hotel (Ark bar especially) and also a couple of very well stocked shops, one of which has a great dog with a proper waggy tail outside, please give him a stroke if you pass. I walked down into Tsilivi a few days which is probably half an hour each way. A lot more going on down there, I personally wouldn't recommend the walk as there are a few blind corners. I knocked it on the head after nearly getting wiped out by a scooter. Food and drink - the food was ok. If you want to eat Greek you should go out as it very much caters towards the British. The chef seems to cook the pasta for about 8 hours on 400 degrees, which was fine because that managed to heat up the cold pasta sauce one day. All the fruit was fresh and there was a lot of variety. Beer was awful. Cocktails were good. Didn't try the wine. Entertainment - not for me. We were among some of the younger people staying in the hotel and ventured out the majority of nights. Staff - can't speak highly enough of all of them. Of the ones we encountered, Mania, Sabiola, Franko and many others were wonderful... Tony was great.... but Ioanna was exceptional. Down on the Fancy Bar for most days of our stay, she was super friendly, always smiling and so hardworking. She is a real credit to the hotel. We also had the pleasure of talking to the manager of the hotel who has been transferred from Spain in order to turn the hotel's fortunes round. It seems to me he is doing a good job, as there was a marked difference from our first to last days.

Location of hotel in a nice little village but just outside of hotel theres plenty of tourists guides shops for essentials and little restaurants. The atmosphere of the hotel is out of this world the entertainment manager ,cnt remember his name is so lovely and interactive with everyone around. The reception team ,bar staff and restaurant teams are all friendly and outgoing nothing is too much hassle and always on hand if theres anything you need but a Big shout out to our neighbour of our trip Alexander (restaurant manager ) he was very approachable and always on top of everything ie with cleanliness and hospitality. The rooms are nice and spacious and had cleaners in every day to clean. Well good value for money food was out of this world buffet style restaurant 3 times a day with plenty of choices and a nice little snack bar for during the day if u fancied something little. The hotel was very quiet noise levels no issues and everyone seemed to be having a good time. Great views and a lovely pool to use . The is a 100% honest review for someone who was their 1st time visiting both the hotel and zante its self and we will definitely highly recommend this hotel.

Hotel was okay I wouldn’t put it down as a four star needs a bit of an update but it was clean and Tidy ,staff are absolutely brilliant. The food needs a bit of a update. It’s not much of a choice. I had a massage, With Aegeo spas on site with Paola who was absolutely brilliant very polite asking if I was okay for the pressure was brilliant job and sorted my bad neck and shoulder out for me. Entertainment at the night was a bit poor but it was okay but as I say you will not make everybody happy anybody with bad legs there are a lot of steps and we didn’t have any problem getting Sun bed by the pool

Arrived as a group of 16 for a friends 60 th birthday. Initially check in was a disaster with staff not recognising which rooms they had already allocated. This in turn caused confusion to the point that staff member taking us to rooms opened a room without knocking only to bump into an undressed couple. So traumatising! And imagine it was already past 1 in the morning after arriving the hotel about 7.30pm The hotel has no lift but there is countless stairs to get to all the rooms. The room we were allocated was damp and mouldy and we almost chocked as the door was open. The licking toilet is uncomfortably loose and grout around tub old, discoloured and disgusting. By the time we fell asleep we were already feeling stuffy and woke up with bad congestion head aches. The hotel staff especially the guy Alexandra was very aggressive to our complaint as he was shouting telling us to go to these horrible rooms to the point onebb by of his colleagues had to shush him to calm down Generally the place is so run down and not fitting for 4 star rating I would never come back or recommend anyone to AluaSoul Faith Bossa room 208

Excellent hotel and team. Delicious food and great location. Very clean. Sunbed wars, towels on for most of the day when the owners didn’t use them!!

Lovely hotel in quiet area of Zante. Friendly staff, Room was cleaned/towels changed everyday although they didn't sweep the sand from floor. The fridge didn't seem to be working and even though we hardly used it, we did report it but nothing was done about it whilst we were there. Food was lovely; a large choice at every meal to suit all tastes. Entertainment every night, this was a variety of music acts although an early night was out of the question for those in nearby rooms.