AluaSoul Orotava Valley Adults Only

We had a great holiday, location was very good, staff were great, room, facilities and breakfast. We would come back again for sure.

I read the reviews and it left me a bit sceptical, we have just completed a week all inclusive. And I have the following to say: Location: built into a steep mountain bank, on a hill, access to the town and beech via a path at the rear, no problems walking down, however harder coming back depending on fitness levels, we did it twice, plenty of taxis for about 5 euros to bring you back and in the day a free shuttle bus from outside the hotel. Hotel: On arrival at 23:30 reception check in was smooth and easy, The hotel had plated us up a cold buffet meal with fruit and water, down in the restaurant, which I though was a nice touch !! Our room was large spacious and located on the 8th floor, perfect for the two of us, room cleaned every day. Food: Despite many complaints about food being tepid and bland, we personally found the opposite, plenty of choice, with a good selection, you won’t starve. I have been on some all inclusive where there is too much choice and you end up eating for the sake of it. Here I found it just enough choice. There’s a pool snack bar also serving good snacks before and after the main restaurant is closed. Drinks are the usual all inclusive standard they do a cocktail of the day, beer tasted fine and not watered down. Pool: This is a bit small for the size of the hotel, however we never struggled to get a bed or seating around the pool. There is a slight sewage smell which you occasionally smell in the morning, but no different to other hotels we went past whilst out walking. This hotel is perfect if you want to unplug for the week and relax. I do recommend a trip to Loro Parque, which we did, about a 15 min walk from the hotel, and a short taxi ride back.

Hotel was very clean and rooms were very big and clean so can’t complain with that. Pool area was lovely but came down to no sunbeds or chairs one morning so it definitely isn’t big enough for the hotel! REALLY disappointed that at checkout at 12, they cut the all inclusive bands off. We enquired about late checkout and was told no. Our transfer wasn’t until 8.35pm as they cut off the bands, we had access to food or drink all day! Unless we paid €22 per person per meal. Never had this before at any all inclusive ive been to and found the receptionist who checked us out as rude and snappy. The man who checked us in was lovely though. Not much to do around the area but that suited us as we just wanted to relax but did have a day at Loro parque which is walking distance.

Located on the North Coast, so better suited to a relaxing holiday - there's little to do here. There is Loro Parque, a park showcasing land and marine animals, but aside from this, few tourist attractions. All boat trips and main night life are in the South. This suited us, as we are all about the lazy days on the beach or by the pool. Hotel is fresh and clean, rooms were amazingly spacious - separate lounge and bedroom areas, and a large bathroom. Views from our balcony were of both Mount Teide and the ocean, so best of both worlds. Cleaners in daily and did a great job. Buffet style food for the all inclusive was great for us. Yes, there were staples which could be found each meal time, but each evening the food was based on a different cuisine from a different part of the world. We found plenty of variety and had no complaints. Self serve beer, wine and soft drinks available too. All good was hot and tasty. Our only gripe is that the labelling is poor. "Assortment of cakes" is not adequate - I don't like coffee or nut flavours - and people do have allergies, so specific labelling is needed, not a generic allergens notice and non-specific "Assortment". Pool was lovely, but there aren't enough sunbeds at busy times. The poolside bar was great, serving hot snacks and drinks. For the all inclusive, food was suspended from 12:00-14:00 (I think, but close to thise times if not) due to the lunchtime buffet being open in the restaurant. We found this frustrating, as we didn't want to leave the poolside, so our choice was to delay eating or go to restaurant. Main / Popular Cocktails on both pool bar and main hotel bar were lre-made and taste like cordial, with no hint of booze to be detected - but the alcoholic slushes were strong. For both bars, for All Inclusive guests, it would be better to adopt the same approach as in the restaurant, and allow self-service beer and soft drinks, which would then reduce queue times as bar staff would only need to make cocktails or soft drinks with shorts. Overall, very happy to stay at this hotel, and would recommend and come here again.

Room very spacious and clean. Food awful cold and bland. Lunch time was the worse only a few options on offer. Not a lot for vegetarians. Most of the time we ate out or just went without.Cocktails limited in all inclusive. If you wanted better cocktails you had to pay extra. Didn’t get near the pool far too small for amount of guests and very few sun beds. I wouldn’t even consider paying extra for my favourite club because you don’t really get anything extra. So a waste of money. On a good point staff are all lovely and friendly and hard working. I wouldn’t come back to this hotel and wouldn’t recommend it. I would say it’s more 3 star

Let’s start with the good points the room is large and very clean . The reception staff have been good. The food is ok. the location of the hotel is quiet. Now the bad points There is a very strong smell from the drains in the pool area which puts you off eating by the pool and must be a health hazard . For the size of the hotel the pool is very small and doesn’t have enough sunbeds for the number of guests. We asked the lifeguard if we could move the sunbeds away from the drains but he wouldn’t let us . There is a small pool on the lower floor but there is a lot of ants down there and only about 10 sunbeds . We are here now but we definitely won’t be coming back

Excellent location with a Seaview from the hotel pool and entertainment area. The sunsets were great. Pool area was clean and no reserved sunbeds which is a bonus. No smell around the pool as was suggested in other reviews, so that was a bonus. I didn't find the food great compared to other 4* hotels. I also don't drink but on holiday i like a malibu, they're cheap alternate was unpleasant so I chose the fake baileys, that was nice. I think with the price you pay for all inclusive, genuine brands should be available. I had tiny flies in my room which good in my lampshades, so when I turned them on in living room and bedroom, they would land on my pillow and dressing table, which creeped me out a bit but overall, the hotel is good, staff are great and the place is clean.

I had a very pleasant stay at this hotel and would highly recommend it. The food was delicious, with a good variety of options available every day. The hotel was clean and well maintained, and the rooms were comfortable and tidy. What made the experience even better was the friendly and helpful staff, who were always welcoming and ready to assist with any request. Overall, it was a wonderful stay, and I would be happy to return in the future.

We had a really lovely stay at this hotel!😊 The atmosphere is very friendly and welcoming, and the rooms are spacious and cleaned daily. I also really liked the eco-friendly touch of being able to choose when your bed sheets are changed rather than having them done every day. The pool area is great! There’s a small bar open during pool hours serving burgers, chips, salads, and desserts, which is really convenient. Just be aware that if it’s a bit windy or cloudy, the pool can feel quite cold. There’s also a €10 deposit for pool towels, so you might want to bring your own if you don’t want to pay. The food can be a little repetitive, but there is a good variety available each day. There are plenty of simple, familiar options, so even picky eaters should always find something they like. The only real downside is the location, as the hotel is on a fairly steep hill. If you’re planning to go out often to the beach or shops, just be prepared for the walk back up! However, the hotel does run a free bus every hour from 9:40am to 5:40pm into the centre of Puerto de la Cruz, which is really helpful. On the plus side, the higher location also gives you some nice views. In terms of noise, it’s generally very quiet, we only really noticed neighbours if doors were slammed. I also saw a review mentioning a sewage smell; I did notice this briefly on the 4th floor when it was windy, which is open due to the pool being on this floor, but I stayed on the 3rd floor and didn’t experience it in the room at all. Overall, it’s a clean, friendly hotel with great facilities, and we really enjoyed our stay 💛 A few small things to be aware of, but nothing that would stop us from coming back or recommending it to others.