AluaSoul Costa Adeje

Now this is going to be a lengthy review as I have so much to say, 95% positive. I will start with the positive things that we loved about this hotel and I will end with the ONE thing that we felt let the hotel down (This one thing would not stop us returning as I’m guessing it was a one off). Firstly, we checked in on the morning of the 30/6 and we were greeted with water/orange juice and a quick check in. We were Allocated room 702. I had emailed the hotel 2 weeks prior to request a room overlooking the pool area, although they did reply the response was that rooms are subject to availability on the day and a request for a pool view would have to be mentioned upon arrival. On arrival I said to my boyfriend not to ask for the pool view room as whatever room we were given we would be happy with. I did upgrade the room to a Superior double room when booking the holiday via TUI. Arrived at room 702 and we were very impressed with the fact we got wristbands that let you into the room rather than a key card (this was a great improvement from key cards). We have to mention that we have been to this hotel before back in 2019 and we must say the hotel has MAJORLY improved. Room 702 was actually a room overlooking Costa Adeje and not the pool side. We were actually blown away by the view especially after dark when everything was lit up. It was a perfect view. We also had a water fountain outside our room which supplied cold,warm,hot and sparkling water to just help yourself this was also a great improvement from 2019. Room was cleaned to a high standard every day. I do have to comment on the air con though - We felt this could have been better/stronger but we survived and did not melt. Overall the room was great. Now on to the food. We were standard AI Guests and when we came in 2019 we thought the food was basic if that! So this time around we saved up enough money to be able to eat out a couple times a week. HOWEVER we did not need to do that as the food has massively improved and was hot, tasty and enjoyable. The Sunday lunch was 1010. Wine and champagne served at meal times were also good, I’m a wine lover and the wine was good. Breakfast was great, lunch and dinner also great. We did not use the AL LA CARTE as we felt the food was good enough in the main restaurant. Drinks for an AI were also good. We were served branded Smirnoff/Gordons and that was standard all inclusive. People like to scare monger and the drinks and food were great. I’m not a cocktail drinker so I can’t comment on those. Snack bar at the pool was also good - chips, chicken, pizza, burger, bread always available and fresh. The strawberry slushies were a highlight for me I loved those and they were always ice cold and not melted sugar. Entertainment was fab - always something going on, and this was good if you have a boyfriend like mine who can’t keep still. Shout out to Lorenzo for making our stay enjoyable and fun. We enjoyed water polo, aqua gym, darts, water volleyball. Also enjoyed the music around the pool area. We are both 32 and felt this place was lively enough for us, we met some fantastic friends and there was a mix of ages between young adults and 60 plus. I want to mention about the sun beds too as they were very comfortable and had clearly been upgraded since our last stay. Obviously the World Cup was on and although it was being shown in the hotel we felt if a game was shown after 10pm we were closely watched by security and told on occasion to be quiet 😒 we were only cheering for our team who were scoring goals, In the main lobby - far away from guests that could have been asleep. Now onto the pool area where I will have to share some negativity. Our last day 6/7, there was an incident in the pool where the pool had to close (Not hotels fault), but I do want to mention the hotel manager could have dealt with this issue more swiftly as this could have been a major infection control issue. Life guards were alerted by guests about the incident numerous times before the pool was actually closed for cleaning, while some guests were still unaware and continued to swim in the main pool. Main pool eventually shut for cleaning for 5 hours. Within this 5 hours or so we felt as guests we should have been able to use the infinity pool which was for ALL INCLUSIVE PLUS guests but we were told no. Bear in mind this was a very hot day and we enjoyed cooling off in the pool which was now shut. The guests on the plus did not have an issue with us using the pool as they said it did not bother them when we asked them can we use the pool. I felt there was a divide between standard all inclusive and all inclusive plus. The manager and life guards weren’t happy to let us use that pool whilst the other one was closed. If I would of been arriving on that day I would have been very disappointed but because we had been there a week already with a very positive experience we decided to not let this be an issue and over we would definitely return as location of the hotel , food, entertainment and drinks were fabulous. Overall I rate the hotel 9/10 just lost 1 point from us for the management of the incident at the pool. We will return to this hotel.

This is our fourth time here and if anything it has got even better. The staff are fantastic, very friendly and enthusiastic and create a great atmosphere. That’s a big reason why we keep coming back but what is even more impressive is that the quality of the food has improved immensely, the foam sunbeds are super comfortable and everything is spotlessly clean. Fab location to the beach, shops and local restaurants and we can’t wait to come back!!

We have lost count as to how many times we have visited this hotel as it never lets you down . It has many strengths but at is core you have the team at the hotel who do their very best to make sure you have a great Holiday. Special mentions to Ariel who must be the friendliest life guard in the world - Juan the overnight security guard who is a very friendly chap and of course Ainara who is very visible in and around the hotel and is forever checking that everything is to your liking . A final word on the excellence service it might not by for everyone but we believe in the 10 years or so that we have been visiting the hotel that it just gets better and better . The food offering is delightful and it is delivered by some of the friendliest people you could ever wish to meet . Looking forward to October can’t wait !

Excellent staff. The rooms are great. The value for all inclusive is good and the atmosphere is fabulous 👌 👏 👍

We stayed in room 603 the team for the entertainment were amazing there was nothing they wouldnt do to help you it was our first time at the hotel and we will be coming back aqua aerobics was my favourite Thankyou thanks Sharon and jason

Room 317 returning guests excellent service staff can't do enough and animation team work very hard and always make you laugh look forward to returning again!

Its our second time in this hotel and we love its services. I think we come again (currently un room 639)

We have just returned from our 4th visit to this amazing hotel. Fabulous 10 nights. We haven’t been since 2024, and have to say that their previous high standards have been matched, if not bettered. Without doubt, the qualities that make this place so special and amazing are down to the staff. Each and every person goes above and beyond to keep everything brilliant for the guests. Reception, bars, restaurants, rooms; all top class. It is also a measure of how consistenty great these standards are by virtue of staff who are there year after year. Ariel the lifeguard keeps the pool areas safe and always there to help. Asia, Juan Carlos and Abdul always serving with a smile in the restaurant. Ainara, guest services manager who is so, so professional and helpful, working tirelessly to ensure guest needs are met. Thank you all, once again Hovima. See you in January 2027.

Another superb 2 week visit to this wonderful hotel. We paid extra for the excellence package which we could not fault. I have seen other reviews saying the extra cost is not worth it, but I would completely disagree (each to their own as they say). The rooms are spacious and kept very clean. The food, particularly that provided in the excellence area of the dining room was first class with a wide variety of choices. My only recommendation would be to provide a menu similar to the lunch time service at the evening meal. But the experience is made by the fantastic and friendly staff. It would be difficult (and very lengthy) to mention all those who provided such a memorable holiday. However special mention to Pedro, Asia, Miguel, Bryan and Antonio in the Restaurant; Noureddine in the bar, Arial the pool lifeguard and all round helper, and, of course, all the entertainment staff. A very special mention also to Ainara, the Guest Relations Manager, who works tirelessly, often behind the scene, to ensure all guests have a wonderful time. This lady is an absolute gem and the hotel (and guests) are very lucky to have her. All in all, another fabulous and memorable holiday at a very special hotel and our sincere thanks go to all who made it so.

Excellent Food, great entertainment and amazing atmosphere. Rooms are clean and comfortable and the staff are so welcoming and interactive. They have different activities each night and during the day and it’s been a great stay. Room 341

great hotel and great atmosphere. lovely staff and can’t do enough for you. no table service but bars never seem to have much of a queue if any and drink is fine. food good lots of choice and different things on each day. entertainment a bit hit and miss but you have strip right outside if you want something specific gym good but needs air con as gets very hot

Just came back from the beautiful Hovima hotel and my happy place, all the staff go the extra mile making sure you have the best experience! The cleanliness and atmosphere of the hotel is exceptional! The location of the hotel is situated perfect to explore the lovely Costa Adeje, near to the beach, shops and bars. Cant wait to return again in September! OH MY GOD I LOVE MY JOB!

Another great stay with my adult kids. Perfect break. Great facilities. Food amazing

5th time now Excellence and love the people that works here. Always with a smile. Stay from the 14th till 23th June ans had the amazing Suite room 516.

The location is good, there are beaches, restaurants, pubs and shops nearby, as well as bus stops. There's a nice breeze from the sea, too. The rooms are spacious, modern and clean, and so is the rest of the hotel. The bathrooms could use a tiny bit of TLC here and there but that's it. The staff are super helpful, understanding and do everything they can to make you feel relaxed and looked after. Everyone loves them, the receptionists, the waiters, bartenders and the animation team. The restaurant and food was absolutely fantastic. The variety, selection and quality of it all was just amazing. Tasty fish, poultry, beef, pork and veggie options, all fresh and extremely tasty. If I were to nitpick, the WiFi dropped each of us every day but apart from that it was great. Highly recommend this place; it offers an amazing value for the price.

The hotel is in the centre on Costa Adejke near beach bars and restaurants. The atmosphere of the hotel is friendly very calming. The rooms are very clean and comfortable. It is good value for money. The hotel is spotless. The staff are always cleaning. It is quiet in the day but lively in the evening when we have entertainment. The staff are great very attentive. It has pools and activities during the day

We had a wonderful week here. Rooms 814 & 815 superior, normal ai (beautiful view). It was cleaned immaculately every day with fresh towels and bedding. Fridge stocked on 1st day. We loved all the daytime activities and participated in darts, cornhole shuffleboard, football tennis water polo and archery. The entertainment team are amazing! So funny and friendly. All staff at the hotel are, the bar staff would also make us laugh. The evening entertainment was good too. The pool is lovely and bigger than it looks on the photos. No problem getting loungers any time of day. The food was great, plenty of variety and no queuing. Our a la carte meal was lovely. Drinks good. There were some branded drinks included such as Gordon's pink gin, Smirnoff vodka, April, etc. Location is brilliant. About a 7 min walk to the beach with lots of shops, restaurants and bars. I would say in the middle so you can go left or right to different areas. We met so many lovely, friendly people during our stay which is also a big plus for us.