AluaSoul Carolina

I had a wonderful stay at AluaSoul Carolina from 27 June to 2 July, after making a last-minute booking. I chose this hotel because of its beautiful location, and it exceeded my expectations. The hotel is immaculate, and my room was spacious, comfortable and cleaned to a very high standard every day. I particularly loved my balcony overlooking the beautiful cove, and the air conditioning was very welcome during the hot weather. What really made my stay special was the staff. Every member of the team was friendly, professional and genuinely welcoming. The reception staff were especially helpful throughout my stay. They kindly lent me a beach parasol free of charge, which I used every day, and they also arranged my taxi to the airport for my return journey. The bar, pool and housekeeping teams all worked incredibly hard while always serving guests with a smile. A special thank you goes to the restaurant team, particularly Olivia, Elisa, Anya and Genta, as well as the chefs. As a vegan traveller, I was touched by how accommodating everyone was. They took the time to show me which dishes were suitable, ordered vegan cheese especially for me, and even prepared vegan burgers and sausages so that I had plenty of choice throughout my stay. Their kindness and attention made such a difference, and I am truly grateful. The location is simply stunning. The hotel overlooks a beautiful cove with crystal-clear, warm turquoise water, surrounded by pine trees and rocky cliffs. It was the perfect place to relax, swim and completely switch off. Although the beach is public, it never felt overcrowded, and there are a few shops and cafés within walking distance if needed. I booked the all-inclusive package, which offered an excellent variety of food and drinks throughout the day. In fact, there was more than enough choice for everyone. If you're looking for a peaceful holiday focused on relaxation, swimming and beautiful scenery, I couldn't recommend this hotel more highly. If you want to explore more of Mallorca, hiring a car or using the local buses would be a good idea, but for me, this was exactly the peaceful escape I was looking for. I had such a fantastic experience that I would happily return to AluaSoul Carolina, and I will certainly be looking at other hotels in the Alua Hotels & Resorts group for future holidays. Thank you to everyone for making my first holiday in three years so memorable.

Location , perfect next to a small beach . Hotel was lovely , very peaceful . Room everything we needed. Food , great range .

Food is very boring, same things every day. Special pool restaurant waste of time, service poor and food not great! Air conditioning is rubbish, centrally controlled at 20° which you cannot change in your room making it too hot to sleep! Vertigo bar is nice but you have to pay extra or join MDT club which costs money. Not enough sunbeds and they're crammed in like sardines! Transfer took 150 minutes! Wouldn't go there again!!

Myself and my mother in law traveled to aluasoul Carolina for a weeks holiday (left our husbands at home) in June. The whole experience was fantastic from start to finish. Yes it is a 2hour transfer from the airport but it was worth it. On arrival to the hotel we had a warm greeting from gentleman on reception and was given a drink, we arrived 15mins before lunch was due to end so he suggested we went and got some lunch whilst he checked us in. Check-in was smoth and paid for our pool towel card. We had been upgraded to a room on the top floor and the view was spectacular, the facilities in the room were perfect, mini bar, kettle and coffee machine. The bathroom and bedroom area was kept spotless and our towels were change each time we indicated we needed new ones, I always take coat hangers when I go away, I needn't have bothered this time as there were loads. The restaurants were great, nice outside eating area where we ate all our meals in the main restaurant, great variety of dishes, you defo would not go hungry with the selection, however would have liked a little more variety off the grilled like different meats, pork seems to be cooked most of the time. However it didn't bother us. The breads were amazing and great to have proper butter, big plus. All restaurant staff and chefs were super friendly and very efficient. The Italian restaurant was amazing, booked it the day before at reception, the guy serving was wonderful and the food was way beyond expectations, the salmon pasta was so delicious, gutted I didn't ask for the recipe as would love to recreate it at home. The bars were great, could be a bit of a queue at pool bar but if you judge tour timing OK its not to bad. Round the pool you pay 1 euro for a token for your glass whichbis great as stops single use plastic and stops people leaving the glasses round the pool area, you get a clean glass each time and love the fact the correct glass for each drink used eg flute for cava. You get your euro back at end of week. Lobby bar was also great and again friendly staff. Pool area was really good and kept clean, loads of loungers, only little down side would be pool is quite small for size of hotel, but not much can be done about this, also would be better if there were toilets by the pool, you have to go up steps or a slop to get to the toilets. Access to the beach from the pool area was great. The location is very quiet and quite residential, which suited us for our relaxing break, however there is a bus and land train 1 min walk from reception that can take you to a busier resort for the day. All in all had a fantastic holiday and would defo recommend to friends and would come again.

Ideal Location with good access to a safe beach Well laid out hotel facilities and bedrooms Great entertainment every night Staff were excellent, friendly and efficient

Group of ladies celebrating 50th birthday and it ticked every box! Rooms are lovely and spacious Comfortable bed, plenty of wardrobe space and shower was powerful. Hotel exceptionally clean, nice bar area with lots of lounge space both inside and outside. Pool was small but enough to keep cool. Aqua aerobics is brilliant and really keeps you entertained. Direct access to the beach is an added bonus and it’s a lovely sandy beach

Lovely hotel. Great selection of food and drink. Live music was brilliant. The disco afterwards could of been better, but generally it seemed to quiten down anyway after the live music. Water in the rooms would of been nice. Nice clean rooms. Can eat at an Italian but must book a day before and they dont open on a saturday or sunday. Staff were friendly. Pool isnt massive but the hotel is on a public beach so its just a few steps down to the lovely sand and clear water. Good selection of drinks. The euro for a cup thing is abit annoying after a while.

We booked this holiday at very short notice and really enjoyed our seven day break. We have stayed at much posher hotels but we both thought this hotel had a lovely feel to it. The meals were always very tasty but some of the meat and fish cuts were not great quality. We did however enjoy every meal. We liked the system where you served yourself with wine or other drinks at meal times. The white and rose wines were always nice and cold being kept in a large bowl with ice, this works far better than having to get a waiter or waitress to serve you The room was quite small but with a great view and the bed was very comfortable, the bathroom was lovely with a huge shower. There was never a problem getting sunbeds and the deposit and card system for beach towels works well and stops people using multiple towels unnecessarily. The access to the beach and sea was very convenient though the sunbeds on the beach were very expensive ( not the hotel’s fault ). The hotel was immaculately clean everywhere. I know so other reviewers have complained about having to pay €1 deposit for a glass at the pool bar but is again a good way of stopping people leaving glasses everywhere and once you get used to it is not a problem. The pool must be unheated as it was very cold. We didn’t watch much of the entertainment as I’m not a big fan but what we saw was quite good. We had a few walks into the little town but it is very small with not much there. Overall we really enjoyed our stay and will probably return

Set in its own little bay, this area is visually stunning, a peaceful area to relax and unwind, I would certainly recommend it to anyone wanting a peaceful, tranquil venue to relax and unwind

It's a beautiful hotel. Spacious, very clean rooms. The staff is friendly. The entertainment team is brilliant and very funny. I enjoyed every second of it. The only thing I could mention as negative that if someone like me has food allergy, need to ask about the ingredients since it's not written. The food is a bit repetitive but nice. I would definitely go back again.

After a terrible hold up at Palma airport and awful 2 hour transfer to this hotel, we were greeted by the friendly Ana who stored our cases while we grabbed some lunch. Great start. But I'll give a very honest review of the pros and cons of staying here. PROS All areas spotlessly clean, including bedroom, bathroom, pool, restaurant and gardens. Most staff were friendly and helpful. Entertainment was of high standard, and fun. Breathtaking view from our room balcony, overlooking the beautiful sandy bay at the foot of the hotel. CONS The room was ok size wise but not much storage and had to move the bed along to open wardrobe doors. Lovely bright restaurant but food was very repetitive with lots of fish and pork. However, we were only here a week and there was always something nice to eat. Hot drinks machine in restaurant only available for breakfast sitting - turned off for lunch and dinner. The 'my favourite club' was frustrating for standard guests. There were several areas cordoned off for upgrade guests. Branded beers etc displayed on the bar but only for MFC with no sign explaining this. We were told on arrival we could not use the rooftop bar or facilities as it was just for MFC. Also an area in the outside dining area reserved for this. There was a separate decked area roped off with sunbeds, although bizarrely situated away from the pool. All this at times made us feel like second class guests, despite having paid full price for a week's all inclusive. The situation of sunbeds and daybeds around the pool was AWFUL. the prime sunbeds were reserved by the hotel permanently for anyone to upgrade to on a daily basis - at an additional cost of €5 let bed per day. (See photo) This resulted in people often wandering around trying to find available sunbeds with rows of unoccupied beds. We actually saw 2 lads in their 20s put their towels on 2 available sunbeds (someone had taken the signs off) only to be ejected by the towel attendant. We watched them wandering round trying to find an available sunbed whilst the whole row in front of us was empty. This happened at 5pm , just an hour before the pool facilities shut down so did they really need removing from the beds? It was embarrassing for them and for us watching. Other guests were chatted to said they felt the same. The Balinese daybeds - lovely daybeds (in most hotels, free of charge) cost €65 to use per day and needed pre booking. We honestly felt like inferior guests with all these restrictions. They have a strange token system at the pool bar - €1 euro refundable deposit buys you a token for the week which you then hand in when you want a drink. This meant that on some days if the pool bar had shut before we finished our drinks we had to take our dirty glasses up to our room so we could get drinks the next day. There always seemed to be queues - often 5 deep at the pool bar and I usually have freshly made omelette on holiday but some days the queue was just too long. Pool was small. I think we paid around £860 pp for 7 nights all inclusive at this 4* hotel. We expect the little extras to be there (eg use of pool table) but you guessed it - there was also a charge for this €2 per game. In conclusion, although we had a lovely week, and feel all staff work really hard, we wouldn't return in principle due to the segregation and restrictions the My Favourite Club brought about. I'd say with little tweaks and less attention to upgraded guests this hotel could be much improved.

Recently returned from a 7 night stay. We really enjoyed our stay here and I would strongly recommend this hotel for anyone looking for a chilled out experience. Our room was nice and comfortable with everything you require for your stay. I would like to thank all the staff from the housekeeping to the bar/restaurant for their friendliness and professional service. The hotel itself is very clean and very well maintained throughout with lovely views of the nearby Sea bay. The food was very good and some of the best all inclusive dining we have experienced, with plenty of choice for all tastes. A big thanks to all for our lovely experience.

Arrived late last evening and guy on reception was excellent. Very helpful & considerate. Unfortunately from here, it went slightly down hill. The room is pretty small compared to many other comparable hotels we've stayed in. Only two draws available in the wardrobe area so why on earth have a bedside table instead of a small draw unit. Madness! Room.clean with all the things you would expect. First morning good breakfast with lots of choice. Coffee less desirable though. Went down to pool area to collect towels. "Sorry sir you need a card from reception which cost 20 euros". Go to reception and ask for beach towel cards. "Sorry sir cash only as deposit". Go back down to pool area collect cash & pay for cards. Go back to towel collection. "Sorry sir can you come back in 15 mins we have no towels". Wait 15 mins.go back to towel man. "Sorry sir another 15 mins wait". Sat on my sun lounger at 12.15pm still no towels! Considering I paid extra for my favourite club I'm bemused by all this. Talking about favourite club, still unsure of exactly how it benefits us. I await this evening with interest? Not a great start to our 9 days! Mark & Julie B

Having just returned from a week’s holiday staying with two friends at the hotel. We did pay the extra for My Favourite Club. The rooms were very clean and had everything you need for the holiday shower and bathroom facilities were good with shower gel, shampoo, conditioner, hand wash and moisturiser included. Beds and pillows were very comfortable . The reception staff very all very friendly and helpful. The reception area very lovely to sit and relax on comfortable sofas and chairs whilst having a quiet drink after dinner. The entertainment was good and not too loud. The pool and pool bar were good. Nice drinks and lovely ice cream. We did not eat at the pool so cannot comment on the food. The food in the restaurant was good. Always something we liked. The desserts were delicious. As we were My Favourite Club. We had our own lounge area with food and drinks - lovely. We also had our own section by the pool, with sun loungers just for us. We were in room 918 on the top floor and the views from balcony were amazing. We did not try the vertigo bar as , even though we were My Favourite Club all inclusive we still had to pay for drinks up there. I feel these drinks should be available to the my favourite club guests. All staff through out hotel including the cleaning and maintenance staff were very friendly. The negative - the my favourite club areas in the lobby bar, the restaurant and sun loungers by pool were not checked on. It was most annoying that we paid extra for these areas and yet other guests who had not upgraded were still using these facilities anyway. It may be worthwhile for a member of staff to just check in this perhaps once every couple of hours. Also it may be better for the my favourite club guests to have a different colour wrist band and different colour pool towels, as we have had in other hotels, so the staff can quickly notice if some guests are using facilities they have not already paid for. I would recommend this hotel for a lovely quiet holiday. Just book it and see. We went with Jet2. I only saw the rep once but didn’t find her very helpful. Also,due to how far it is from the airport, I definitely recommend booking a taxi for the transfer. The transfer by coach on way there was three hours due to waiting for some people at the airport. Because of this we booked a taxi back which cost 104 euros and well worth it. It took an hour Just go and enjoy it

It’s a top notch hotel with great clean rooms great staff great food a great beach just down a couple of steps. Bars and food is everywhere. Go there and I promise you will have a great break.

Great hotel, good food, good drinks, good rooms, nice location. Nice walk into main town available also. Pool and beach fab.

We are sitting in reception waiting for our transfer after the most wonderful 7 days at this amazing hotel. From the minute we got here the staff were fabulous, our junior suite room 101 was spotlessly clean with a fantastic view. Shower in bathroom had great pressure and always had hot water. The staff in the restaurant were polite and worked non stop clearing tables and the chefs kept the food coming, yes it could be same but always tasted great. The pool area was also always spotless and there are plenty of beds for everyone so no getting up at stupid o’clock to reserve one. Nano and Baldo were great entertainment aqua bring especially good fun. Snacks and drinks always available Gutted to be leaving thank you for a wonderful stay

We just returned from a wonderful stay at this adults-only hotel and cannot recommend it enough if you want a calm, relaxing getaway. The hotel is in a lovely, smaller area right on the beach. It offers the best of both worlds because you can walk about 40 minutes north to Cala Ratjada if you want to visit a bigger area with more bustle. (The local bus and road train are also available for this journey) Being right on the beach was fantastic. The layout meant we could leave our belongings safely on our pool lounger, wander straight out for a swim in the sea, and wander back. They even have a handy tap just outside the hotel gate to wash the sand off your feet before re-entering the pool area. Plenty of loungers were free and available throughout the day, making the whole holiday completely stress-free. No waking up early to save beds. There is a small gym on-site which was perfect for keeping active while away. They also have an indoor pool with a jacuzzi and sauna, though we didn't use them so we cannot comment on those. The hotel is a very calm place with various comfortable seating areas, including the lobby bar, an outdoor lobby area, and a downstairs entertainment zone. The buffet offered a good choice of food at all meal times, and we loved having the option to sit inside or outside to eat. Drinks selection was good, the rooms were kept clean, and the staff were incredibly friendly throughout our stay. We would definitely return!

Went for a week in mid April and loved the location with a beautiful view over the beach and surrounding areas . The staff are very friendly and helpful with a special mention for Mari and Dani who work behind the bar . The food in the buffet was OK but if you didn't go in the restaurant early most things were luke warm and not kept topped up . Overall a lovely 1 week holiday.

Myself and my husband came here for our 20 year anniversary. We ABSOLUTELY loved our stay here. And will definitely return. We enjoyed every second of our weeks stay. The staff were extremely helpful and friendly. The hotel and location was beautiful. The food was good. I even had a massage in the spa and it was 10/10. Highly recommended to anyone staying here and looking for a relaxing holiday.

The area is quiet (was April though) and very very clean. Right on the beach’s doorstep. The hotel was really lovely & our room (8th floor) had views to die for. The food options were okay, all depends on personal preference as there was a lot of choice. Staff were always smiling and chatting & helped if ever something was needed.

We booked this adults-only hotel mainly for the beautiful views and the promise of a calm, relaxing escape. The setting is lovely, the room and hotel are nicely designed. That said, a few things made our stay less restful than we had hoped. The hotel is quite remote, with no significant shops and only a couple of not so desirable restaurants within walking distance. Not a major issue as we went on the all-inclusive package. Even then, there’s an optional upgrade called “My Favourite Club” for extra benefits, which unfortunately creates a bit of an unfair divide between guests, yes you are all inclusive, but it’s not ALL inclusive, these people get more privileges than you, that’s bit of a slap in the face. The buffet dining was fairly basic. It leans heavily toward fish & pork dishes with not many other choices, meat quality left a lot to be desired here too. Evenings get uncomfortably busy in the restaurant, with food running low quickly and tables set very close together, so it did feel a little crowded. Breakfast was particularly simple, and the meat options were often quite fatty, we tended to skip breakfast as lunch was the best menu offerings and a much more relaxed atmosphere. The lobby bar and evening entertainment areas are nicely laid out, but most of the seating is arranged for bigger groups or tables of four, which didn’t always work well for couples like us. Drinks were fine, some better than others so it’s a case of finding what you like, they do add excessive crushed ice to limit the amount of alcoholic cocktails you get but that’s typically the way with all inclusive resorts. Worth noting a lot of drinks are not included in the all inclusive package but they have full menu breakdowns of what is and isn’t included. We also noticed quite a bit of noise during our stay. The doors have a gap the whole way around letting in light and sound. Since the corridors are all outdoors, the garbage collections in the middle of the night and early morning were surprisingly loud. Being awoken at 1:30am is deeply annoying, and then because the air conditioning isn’t available outside the summer months getting back to sleep was a sweaty struggle, it really ought to be - 6 months on/ 6 months off - whilst locals may find April and May to be too cool for air con, you work in tourism, you really should suit the needs of everyone. One thing that stood out was the policy on pets. Although it’s advertised as child-free, dogs are welcome around the hotel, and we frequently heard barking amd occasional noticed smells of dog and their ‘business’ when relaxing by the pool. The beach nearby is public, not private as it can sometimes appear in the photos, so there were families with children playing there instead, and then lots of volleyball being played which often was loud and a bit shouty, so it’s isn’t always as tranquil as you’d expect. The hotel offers WiFi but it’s really poor, which renders the offerings of YouTube and Netflix on the tv completely pointless, a nice idea poorly executed. Overall, the hotel has a nice look and a great location for scenery, but the combination of these issues made it feel like it could do with some tweaks to better match the relaxing adults-only experience it aims for. It might work well if the views are your main priority, but for us it didn’t quite hit the mark.