Alua Tenerife

We visited for 10 nights, hotel itself is really lovely, on checking in we got a glass of champagne and all reception staff during our day was very nice. The room was really clean spacious and comfy, there is also a free safe in the wardrobe so people putting about things being stolen just use the safe. There is also a hair dryer as it don’t say on the read up. Pool area was really nice kept clean they had just had more sun beds when we was leaving ready for the peak season. The smoking/vaping area is not big enough for the size of the hotel and you can’t vape outside it. The entertainment team work tirelessly and never stop so if you have kids it’s great for them I will however say it’s mainly aimed for French and Spanish guests. Food- we found the food ok lunch time was better than dinner always an option of fish pork or chicken, breakfast was the best but you can’t take any food or coffee out the restaurant and the bar for coffee don’t open untill 11 for AI. While there we visited Loro parque it was amazing and only a 10-15 min walk out of the hote to the left. We also visited town about 20 mins walk to the right of the hotel and found the lovely salt pools which we visited twice €7 for the day. All in all would visit again but on a self catering basis.

Hotel is cheap and well located. Very clean. External refurb badly needed. Pool area and noise is a big minus. Bored and indifferent staff generally, with several exceptions.

Hotel is cheap and well located. Very clean. External refurb badly needed. Pool area and noise is a big minus. Bored and indifferent staff generally, with several exceptions.

Generally a lovely hotel but room 1003 was in bowels of hotel and despite being a lovely room left me feeling vulnerable as accesses via filthy Service lift and deserted corridors. Reception changed room for me without issue. Very clean, pool area very nice but sunloungers can be difficult to obtain as they are claimed early. Entertainment is geared towards the French but I didn’t mind as was more for kids. Food was ok always something to eat but a little repetitive and never better than lukewarm Staff lovely if shown respect and seem to appreciate an attempt (if feeble) at Spanish! I would definitely return as was overall a lovely holiday. They could do with improving the food temperature though.

Generally a lovely hotel but room 1003 was in bowels of hotel and despite being a lovely room left me feeling vulnerable as accesses via filthy Service lift and deserted corridors. Reception changed room for me without issue. Very clean, pool area very nice but sunloungers can be difficult to obtain as they are claimed early. Entertainment is geared towards the French but I didn’t mind as was more for kids. Food was ok always something to eat but a little repetitive and never better than lukewarm Staff lovely if shown respect and seem to appreciate an attempt (if feeble) at Spanish! I would definitely return as was overall a lovely holiday. They could do with improving the food temperature though.

Unless you are either Spanish or French do not bother coming to this hotel. We traveled with TUI all inclusive as a family of 4 unfortunately the English seem to be pretty much ignored by entertainment staff. As for the all inclusive side once you have entered a restaurant once you cannot re enter even for a drink. I requested a paper cup to take some ice cream out to my son and was point blank not allowed although he had not eaten that day. Food is repetitive and queues are silly, people pushing in all the time. Definitely the worst all inclusive we have stayed in.

Unless you are either Spanish or French do not bother coming to this hotel. We traveled with TUI all inclusive as a family of 4 unfortunately the English seem to be pretty much ignored by entertainment staff. As for the all inclusive side once you have entered a restaurant once you cannot re enter even for a drink. I requested a paper cup to take some ice cream out to my son and was point blank not allowed although he had not eaten that day. Food is repetitive and queues are silly, people pushing in all the time. Definitely the worst all inclusive we have stayed in.

Our stay at the Alua Hotel was lovely. The hotel was very clean, food choice and quality of food was of a high standard and all staff were very helpful.

Our stay at the Alua Hotel was lovely. The hotel was very clean, food choice and quality of food was of a high standard and all staff were very helpful.

Biggest problem was the room, it was neither a garden or pool view and was tucked away at the side of the building overlooking the aircon and a road. Only accessible via the fire exit and involved a walk past the side exit of the indoor pool, this was sometimes very treacherous with water all over the floor. Aircon was very noisy though this was eventually resolved, additionally the room was not being re-stocked properly and we were constantly at reception requesting extra items. This wasn't even the first room we were shown, the first had a permanently flushing toilet and was again up steps so by the time we had dragged the bags up the stairs we arrived at the bar just after 11pm to be told the all Inclusive drinks were finished ! Food was generally OK, decent variety and some tasty dishes however it was generally just warm, sometimes tepid. On the plus side the location was excellent, a short stroll to the beaches and town centre. Also staff were generally friendly inc bar, reception and cleaning staff (the latter had to clean up the fag ash and ends which were being deposited from a balcony above us). Didn't bother with the entertainment as it was just very loud and really just catered for the French speaking quests (which appeared to be in the majority). Another plus was a decent pool area and no problems getting a decent sun lounger. Also worth pointing out that the place also catered for large school groups though they were well behaved and relatively quiet. Also be aware that not much English is spoken either, though this shouldn't be an issue.

Biggest problem was the room, it was neither a garden or pool view and was tucked away at the side of the building overlooking the aircon and a road. Only accessible via the fire exit and involved a walk past the side exit of the indoor pool, this was sometimes very treacherous with water all over the floor. Aircon was very noisy though this was eventually resolved, additionally the room was not being re-stocked properly and we were constantly at reception requesting extra items. This wasn't even the first room we were shown, the first had a permanently flushing toilet and was again up steps so by the time we had dragged the bags up the stairs we arrived at the bar just after 11pm to be told the all Inclusive drinks were finished ! Food was generally OK, decent variety and some tasty dishes however it was generally just warm, sometimes tepid. On the plus side the location was excellent, a short stroll to the beaches and town centre. Also staff were generally friendly inc bar, reception and cleaning staff (the latter had to clean up the fag ash and ends which were being deposited from a balcony above us). Didn't bother with the entertainment as it was just very loud and really just catered for the French speaking quests (which appeared to be in the majority). Another plus was a decent pool area and no problems getting a decent sun lounger. Also worth pointing out that the place also catered for large school groups though they were well behaved and relatively quiet. Also be aware that not much English is spoken either, though this shouldn't be an issue.

During our stay at Alua Hotel Tenerife, approximately 1000€ went missing from our room under extremely concerning circumstances. The money disappeared during the short period we were at breakfast. It’s clear to us that the housekeeper stole it. (And the hotel knows exactly who she is- the blonde one with glasses - I saw her the day of our departure and the receptionist lied to our faces that she is not there!) What is even more alarming is that THE TERRACE WINDOWS DO NOT LOCK, which creates a MAJOR SECURITY RISK. Our lives were put in serious danger. After reading other reviews mentioning similar incidents, including reports of people entering rooms at night, this becomes deeply horrifying. (Please look carefully, as you will find more reviews from people who claim they have been robbed at this hotel) Additionally, there appears to have been access to our room that is not properly reflected in the hotel’s records. This raises serious questions about how room access is controlled and whether guest safety is actually a priority here. What is equally unacceptable is how the situation was handled by the reception team. Instead of taking this seriously or trying to assist us, we were met with a dismissive, defensive attitude and even laughed at. They treated us as if we were crazy. We were repeatedly told that “this is what happens” if valuables are not placed in the safe, which is an outrageous response and does nothing to address the underlying security failure. THEY DIDN’T EVEN SAY “SORRY”! We have not even been informed about the safe! This experience left us feeling unsafe, unsupported and completely disregarded as paying guests. Our vacation was ruined… If anyone reading this has experienced something similar at this hotel, please consider leaving a review so we can connect, maybe we can fight this together. While we unfortunately cannot provide concrete evidence showing exactly the housekeeper stealing the money, the hotel still remains responsible for ensuring a minimum standard of guest security, which in this case was clearly not met. We therefore expected appropriate compensation for the loss and the distress caused. We also filed a police report and the hotel, of course, refused to offer anything to us, as they trust their staff, who have been working there for the past 20 years🤣 (yes, for the past 20 years people have been robbed at this hotel and who knows how many reviews they’ve deleted) We strongly advise others to avoid this hotel!

Hotel was ok, live cooking grill station wasn’t ok, but the rest was ok. Stuff was perfect, housekeeper took our bag with dirty clothes during cleaning service together with towels and hotel didn’t found it. Main hall is huge with many sitting places. Good for sleep and food until you want spent more time in hotel.