ALUA SOUL MALLORCA RESORT

Second time visiting this hotel and we enjoyed our stay again. Since we last came the hotel had been renovated which has given it a fresh clean look. We upgraded to the My Favourites Club which is totally worth it! Great value for money, you get a large room looking onto the sea, access to a VIP lounge which has snacks and drinks you can help itself to. You also get a free safe and vouchers for a free coffee and cake at the new cafe Moka and Mar which was delicious! Food was good there were always options for us. Sometimes the food was only warm not piping hot however I’m not sure if this is an abroad thing as we have found this at other hotels too so it didn’t bother us. The food was thoroughly cooked so we felt fine eating it. Entertainment was good and they have a sports bar showing the football etc so this kept the partners happy whilst we were away! Just some personal preferences for improvement. Firstly there needs to be a shower mat in the shower. It’s extremely slippy in there and with me being pregnant I was super cautious about falling. The major thing which sort of ruined things for me was the smoking. There are A LOT of smokers at this hotel and it seems they are allowed to smoke anywhere they want. With me being a non-smoker and pregnant this was a real issue for me. I feel this should be a non-smoking hotel with designated smoking area’s away from the general public using the hotel. There were only non-smoking signs by the snack bar but nobody seemed to pay attention to these and staff were not telling people to not smoke so when you were eating this was extremely unpleasant. Further to this lots of people were smoking at their sunbeds, at the entrainment and by the sports bar and on the terraces at night. For me this was a real issue as I had to keep moving away as smoke is harmful to me and my baby. In other hotels we have visited on the island they are very strict with smoking and have smoking area’s and certain sunbed locations where people can smoke and I feel this needs to be introduced at this hotel. It doesn’t help that people can easily have access to plastic ashtrays from behind the bar and can take them anywhere they want. I would love to come back to this hotel with my baby and family as we do love it here. It’s just a shame about the smoking and this would stop me from returning. However if this gets sorted then we will definitely be back.

I had stayed at this hotel twice before as a child, so returning with my own son made the trip even more special. The hotel is beautiful and in a fantastic location. Our room was spotless, and I really appreciated that my request for a lower floor was accommodated. We were given a room on the second floor, which was perfect and still had a lovely view. The only downside is that you do need to get up early to secure a sunbed. However, the hotel manages this well—if you’re not using your sunbed by 10:15am after the pool opens at 10am, the lifeguards place a notice on it, giving you 15 minutes to return before the towels are removed. This helps prevent people from reserving beds all day without using them. The entertainment team were absolutely brilliant and worked incredibly hard. My only criticism is that there isn’t enough aimed at older children. My son is 9 years old, so he wasn’t interested in the mini disco and was too old for the mini club. He also wanted to join the water polo but was told it was for adults only. It would be great if the hotel could introduce more activities for children in that age group, such as a kids’ water polo session or other age-appropriate games. Overall, we had a wonderful stay and created some lovely family memories. I would happily return and would definitely recommend this hotel.

Breath taking views, relaxing atmosphere, rooms were perfect and clean. Noise level to us was just right, entertainment pool and also a quieter pool. All staff were helpful. Wilson and daniella really stood out to us. We are gutted to have missed the lion King performance as we left the day before to come home. We will definitely be back. Alua Casa cha cha cha!!

All inclusive is crap you have to pay for most drinks. Food is awful no effort what so ever pizza and chips all day everyday I would avoid at all costs you end up spending so much as hardly anything is apart of your all inclusive not even an iced coffee

My partner and I have just returned from a week’s stay at this hotel and we have had the most amazing time here! The rooms are spacious, comfortable, clean and fully air conditioned. We had a sea view room and the view was just beautiful. The food was lovely, there were themed nights for every evening meal and we found even with the different options there were always a few similar dishes (pizza, chips, pasta etc) which is good for fussy eaters. The pool area was beautiful, clean and relaxing. There is a slight issue with sun-bed hogging but it’s not has bad as everyone makes it out to be. The entertainment was unbelievable! The team had us laughing all day and they were so lovely! The shows they did a night time were especially good. We found that whilst staying here, we didn’t need to venture out of the hotel as everything we could’ve wanted was already there! Over all, we absolutely loved our stay here. Would definitely recommend to anyone thinking about going here. We are 100% returning next year!!

Very nice hotel, very helpful staff, lovely dining room where omlettes are made to order at breakfast, and pasta dishes made to order at lunch. Evening meal was something different most nights...for example, steak 1 night, roast pork loin another night, ox cheek braised in gravy another and Grilled Salmon on our last night. There was a nice salad selection, and a lovely range of cakes for dessert. For the fussy eaters there was always pizza and chips which seemed to be a hit with the children staying there. There was unlimited wine, San Migel or soft drinks (branded - Coke, Sprite, Fanta etc. There is pool arobics every morning, and entertainment for kids and adults every night. The animation team were amazing ! Rooms are all sea view and are very nice. The ONLY 2 negatives are: Unless your up y 7am you will not get a sunbed by the pool, although I did not find that too much of an issue to be honest. The other is the 2 lifts can get VERY busy during meal times, so please bear that in mind. Overall.....a lovely, well presented hotel, and would definately recommend

Honestly one of the best places we have been to. We have been to many places in spain but this was honestly the best resort. The people here are so lovely and most of the staff can speak english. The hotel is great with dietary requirements and can make you gluten free food on request while having other options available in the buffet. The activity team are amazing they are so funny and their performances are unmatched. the food does get quite repetitive with not many selection but honestly all the food tastes very good. the rooms are nice and spacious no weird smell and the cleaners are very sweet. only thing that’s a little annoying can be the sun bed situation and a limited selection of all inclusive drinks in terms of non alcoholic options however you can get any cocktail without alcohol. Checking in was quite slow too. Apart from those small knacks this hotel was incredible and would definitely recommend.

The best part of the hotel was room was big and the view the location is quite out the way of everything its a 15min walk to nearest beach and boat trips so if you struggle with walking its not for you and there is no public transport anywhere around and taxis won't come out to you at this hotel as its to far out unless your willing to pay 190 euros plus only one main big pool and a smaller pool for 2 hotels if you arrive late or actually want a lie in beens your on holiday yo relax you won't get a sunbed after 7.30am as to be expected with all inclusive food it was only warm and repetitive but have always been all inclusive and this is one of the worst one I've had so far after the week long stay in the rock hard bed and sun loungers my back is in bits and a side note if you leaving the hotel on a late flight home unless you want to pay to keep your room on 80 euro you have to be out your room by 12 and they take your all inclusive wrist bands off you also meaning you are then having to pay again for food and drinks till you leave which are expensive or you can pay 25 euros to keep your wristband adding the tourist tax of 47 euros and if your not vip having to pay 80 euros for the week for your room safe it would work out a very expensive holiday ontop of what you have already paid overall a bad experience and will not be returning.

Overall the hotel was excellent, the only improvement for me would be the evening meal in the main restaurant, the food quality was much better in the ocean restaurant.