Alua Helios Bay

Location was great, shopping street was near, the sea was quite rough. Atmosphere was more childish, because there are lots of families with kids. Our room was amazing, we had big bed in which we felt like kings, it was really comfy and we had nice view to sea and football pitch. The price reflects the quality. The hotel was really clean, we never noticed dirty places. The noise after night hours wasn’t best, since it’s hotel focused on families, the kids were running at the halls many times and we also heard toddlers screaming. We wouldn’t recommend this hotel for couples.

The location does not have much to do if the weather is not nice. There is a nice little town to walk around but when you have done it 5 times it gets a bit repetitive. The room was very nice, comfortable beds. Great shower. The value is good for the price. There are too many children that just run around without much parent supervision. A bit annoying really. Staff are very good and friendly, but some visitors are very grumpy!! Your on holiday so just relax

First and foremost hotel and rooms are clean. It’s a good place to stay with family as there are lots of activities for kids (summer). It is also quiet. Music stops at 23:00 and balcony door are very good at soundproofing. AC works. Restaurants are tasty however after a week it can be a bit repetitive. Room service is good. One of the best things is that hotel has direct access to beach. I browsed a lot of Hotels and it is not obvious thing. It’s a public beach but not overcrowded and it’s also clean. Considering all above and price we paid it has a great value.

This hotel is not for us I’m a 44 year old mum with 2 teenage boys for reference, I didn’t want to come away to party by any means but my god this place is way too quiet and does not reflect the reviews I have read before coming. Firstly the good points….. Excellent clean rooms and hotel, Lovely pool in perfect location next to the beach, lovely friendly entertainment bunch, young and energetic. I was thinking yeh the food is nice, then quickly realised after 2 days it was repetitive and became like ground hog day. Hotel is situated by lots of shops kebab houses and restaurants, all very relaxed and just enough to stretch your legs and buy souvenirs and essentials. Would definitely recommend a visit to the steak house for amazing food. Now for the list of bad points, I never like to leave negative feedback but my god this place could put a glass eye to sleep 😴 Staff barely spoke English, couldn’t get into the Asian al a cart restaurant, broken English shoulder shrugs was told it was full. We had booked for 10 days and only after speaking to other English are we told that it’s only open 2 nights a week. Karaoke bar opens at 10.30pm for 1 hour it’s only been open twice since being here…once a week. Entertainment poor amateur although I think they tried their best with what they had to work with. Only 3 tokens available for pool table, lights were turned off at midnight sharpish and had to finish off the game with torches on our phones. Then ushered to bed by security because hotel sleeps at midnight. Found most of the staff rude never smiled didn’t feel welcome, not a great deal of English but the ones we did meet were lovely and all experienced the same, we feel we had to help each other scratch around for information. The food was bland and very repetitive even though there were lots of choice and I will literally eat anything I was bored of the same after 2 days. Snack bar was the same for the whole stay, pizza chips chicken nuggets burger with hard dry bread buns. Kids entertainment starts at 8.30 in the evening, the obligatory baby shark etc for an hour then adults entertainment at 9.30 for an hour then that’s the lot. Never saw a quiz bingo etc in sight that doesn’t exist. EXTREMELY BORED!!! Summary if you have little children there is plenty for them and you can go to bed early to have a good nights sleep feeling refreshed, if you are old and want peace also the same applies, if you are like me with teenage children then this is not for you, our family holiday and we weee bored to tears feel so sorry for my kids they spent most of the evenings in the room on their phones or us playing cards. Definitely a learning curve for us would love to return to Bulgaria and will try sunny beach and not obzor, I’ve absolutely hated this holiday and believe it or not usually I can have fun in a cardboard box, I’ve tried to stay positive but this has just knocked me off my feet…. Sorry

Very nice and comfortable hotel. Very generous (in food and drinks) all inclusive. A big and very clean swimming pool just one minute from a sandy beach. Very pleasant and polite staff, specially Ralitsa, a very polite, pleasant and helpful young lady at reception. I recommend this hotel, specially to families with children.

It was a quiet beautiful place. The staff in the lobby was very kind and helpful, but the waiters didn't smile even when we thanked them. They felt kind of cold and distant. The food wasn't very good. It was pretty much the same foods every day for two weeks. My mother who I travelled with is a vegeterian and there wasn't really any food for her. We even spoke to the restaurant manager about it, she was not willing to take the feedback and didn't really do anything about it. She wasn't very understanding about the fact my mother pretty much only ate the same cold salad for two weeks. I wouldn't recommend it to someone who is a vegeterian. The hotel was beautiful. And our room really pretty. There wasn't much activities. The sunbeds that are on the beach did not include to the price. So that was disappointing. I wouldn't go again, but it was a beautiful quiet place. Maybe more suitable for families with children.

We had a wonderful stay and we will definitely come back with pleasure! The room was very spacious, with a nice balcony equipped with a drying rack, two chairs and a table, as well as an ashtray. The bathroom was large, clean, with fresh towels and beach towels provided. The food was excellent and the drinks were very good. The pools were clean and well maintained: there is a children’s pool, a jacuzzi, and a main pool with a depth between 0.6 m and 1.20 m. There is also a separate pool area with slides specially designed for very small children, which was a great choice for families. The staff was very kind and helpful, including the cleaning team. There are also activities like billiards, aqua gym and other entertainment options. The beach is only 1 minute away, although there are no sunbeds available. Regarding entertainment, there was a short dance performance in the morning and aqua gym activities. During our 7-day stay, we only had one evening with an outdoor disco and another evening indoors with some live singing. A very nice service is that if you have a late departure, you can use a room to shower and change before leaving. Overall, we had a great experience, everything was clean, organized, and well taken care of. Verry quiet zone!Thank you for everything! We will return with pleasure!

The hotel was very clean & excellent facilities,food was good choice every day. The staff were very helpful throughout our stay the only slight downside was there were no sunbeds belonging to the hotel on beach.

Great holiday! Staff were so friendly and the animation team are so hardworking. They were excellent with our toddler! We really enjoyed our stay and the hotel, rooms are clean and comfortable. Air con didn’t work in our first room and after a couple of complaints and speaking to our Jet2 rep, we managed to get upgraded to a superior room where air con worked fine. Food is ok but very pork-heavy which unfortunately wasn’t for us. There is a little corner shop onsite which is handy but be aware it’s pretty extortionate! I.e. around €5 for a big bag of crisps. Obzor is ok but not really a lot around, food is pretty basic and again, pizza, fish and pork-heavy. The pool is also Arctic sea temperature, including the kids’ pool which may be due to us being early in the season where they haven’t had time to heat up properly. All in all, a really good holiday, we may return to Bulgaria but possibly a different area.

Lovely hotel situated on the Black Sea. 3rd visit in a row for us and hopefully will be back in 2027. Drinks okay but food can get repetitive after 7 days. Hotel interior is immaculate but exterior could do with a paint job. Room was perfect as usual. We always take advantage of the My Favourite Club offer as you get access to sun beds in a secluded part of the hotel. You can book 2 themed restaurants but we only managed to book one as the Asian themed restaurant was fully booked. Friendly staff at reception, Bars and Restaurants. The only downside is the same holiday will cost us £600 more in 2027 which seems excessive.

Very good food, animation team and also personal.

Been coming here for four years and will return next year. Myself and my husband feel so relaxed and welcome here, we just love MF Club just perfect for us. Rooms are spacious. Great choice of food and drinks and staff are so friendly and accommodating. A+ holiday 😎

1st time going to Bulgaria Positives- hotel check in was very easy and fast, the lady at reception was lovely. Loved the fact they gave you 2 key room cards alot of places only give 1. Pool was lovely and for the 10 days I was there not once did I see any sunbed wars or towels put down early. The beds in the room were very comfortable, shower very powerful. A beautiful beach but they don't have any sunbeds on it for the hotel thought that was very odd, you can rent from next door. Negatives - Toilet doors right up against the toilet. Only had 2 plug sockets in the room made it 3 by taking the pod machine plug out but they were in the most ridiculous places. Didn't use the tv no English channels. Food wasn't great unless you like fish or pork. I'd say best meal time was breakfast. Very boring place to visit think we went to the wrong part as there was nothing around to do had a few shops leading up to the square but they are like turkey 10 years ago but just as expensive as now. Wanted to book some excursions but told by the jet2 rep they didn't do excursions from there either. Probably wouldn't ever go back to Bulgaria even if it was a different part.

Hi! My name is Emma Brown. The location is near to the see.I had a wonderful stay at this hotel! The swimming pool was amazing, clean, and perfect for relaxing. The food was absolutely delicious, with a great variety of fresh and tasty dishes every day. The staff was friendly and helpful, and the rooms were comfortable and well-maintained. The price were very good for the service.Everything was excellent, and I would definitely recommend this hotel to anyone looking for a great holiday. I would love to visit again in the future!

Hello,i’m Victoria Lewis.The experience was fascinating. I went with my husband and one baby girl and a teenage boy.The rooms were big, clean and had everything that we needed.The staff members were really friendly and helpful.The food was delicious and there were many different options.The bar had some interesting drink choices.The pools were clean and the saunas were perfect place to hide from the kids😂The surroundings of the hotel are beautiful and the city Obzor is perfect for summer.I really recommend if you need a place to rest and enjoy yourself.

I am Miranda Taylor and I recently visited the hotel. The hotel was very clean, the rooms were cozy and the food was delicious and various. The staff was very kind and the whole experience was amazing. I recommend it and would be happy to visit again.

Hello, I'm Emily Harris and the hotel was excellent! The food was really good and there were so many options, the rooms were so clean and comfy. Also the staff was so kind and respectful and the pool was so clean! It was one really good vacation!

Hi, I’m Lauren Scott, the hotel was super nice, pool was clean and its temperature was warm. The food was varied and delicious. Staff was very friendly and kind. The experience was unforgettable, I definitely recommend!!