Alua Calvia Mallorca (ex. Dreams Calvia Mallorca)

All you need. Food drink sun pool ! Great stuff. Sebastian was wonderful curating drinks and service !

After paying a couple of thousand euros for an all-inclusive holiday, we expected a genuine 4-star experience. Unfortunately, this hotel falls well short of that standard and is, in our opinion, a 3-star hotel at best. From the moment we arrived, we were asked if we wanted to pay extra to upgrade our room. We declined because we’d already spent a significant amount and expected the standard room to meet the advertised 4-star rating. Whether it was coincidence or not, we were left feeling that because we refused the upgrade, we were given one of the least desirable rooms. Although the room was clean and fresh towels were provided daily, the balcony overlooked a large rooftop on the neighbouring building that sat almost level with ours. It looked as though someone could easily access it from the balcony. The rooftop was covered in bottle caps, chewing gum and rubbish, hardly the view you’d hope for. More concerning was opening the balcony door one day to find a man walking across the rooftop without any warning from the hotel that this area was accessible. It was enough to make us question how secure the room actually was. To make matters worse, the outer pane of glass on the balcony door appeared to separate from the frame every time the door was closed, which is unacceptable from both a maintenance and safety perspective. The restaurant was one of the biggest disappointments. While there was plenty of food available, it was average at best. What really let the hotel down was the service. Staff often stood chatting amongst themselves or focused on guests they seemed familiar with while others were left waiting. We regularly waited 15 minutes or more just for someone to ask if we wanted drinks, and on several occasions we managed to have had our main and dessert from the buffet before our drinks. More than once, we had to get up from the table and ask staff if someone could take our order. The organisation in the restaurant was equally poor. Staff didn’t appear to know which room numbers had been assigned to which tables. One evening we were shown to a table that was already occupied by another couple, creating a very awkward situation made worse by the language barrier. We were then left sitting at the table immediately beside them. It was embarrassing and completely avoidable. The snack bar was no better. I ordered a Caesar salad and my partner ordered chicken wings. Instead, he was served fish and chips while I received a large Caesar salad. We pointed out the mistake before eating. The server seemed confused about what had actually been ordered, took both meals away, and after another 10-minute wait brought back much smaller portions. My full-sized Caesar salad returned in what looked like a cereal bowl with barely any chicken. It honestly felt like we’d been given leftovers rather than fresh meals. Again, the service was slow, disorganised and disappointing. The hotel itself is also in need of maintenance. Around the pool, tiles were loose and falling off, and the wall surrounding the upper seating area overlooking the pool desperately needs re-grouting. It looks neglected and isn’t what you’d expect from a hotel claiming to be 4-star. To be fair, housekeeping did a good job. The rooms were cleaned well, towels were fresh every day, and the hotel is around a 15-minute walk from the strip, which is convenient. Sadly, that’s where the positives end. This hotel appears to rely on its 4-star rating, but it simply doesn’t deliver a 4-star experience. Poor customer service, disorganised dining, questionable room maintenance, visible safety concerns and a lack of attention to detail meant our holiday never felt like the quality we’d paid for. We won’t be returning, and if you’re booking this hotel based on its 4-star rating, I’d strongly recommend lowering your expectations or looking elsewhere.

Main restaurant food cold and was told to heat up in microwave. Also room could have been cleaner. Most staff rude or unfriendly , no smiles or greetings

We stayed at this hotel with our family at the end of May, and unfortunately, our experience was very disappointing. The staff were unfriendly and did not seem willing to help guests. On the second day of our stay, we witnessed a small child repeatedly vomiting while being held by their mother at the pool bar. It was very upsetting to see that no member of the hotel staff approached to offer assistance or check if the family needed any help. The swimming pool was also very dirty, which was unacceptable, especially for families with children. After four days of our stay, two of our children became seriously ill with what was diagnosed as rotavirus. While we cannot say for certain where they contracted it, the poor hygiene standards at the hotel, especially around the pool, were very concerning. Overall, this was one of the worst hotel experiences we have had. We would not recommend this hotel to families with children, and we will definitely not return.

If I had known what I know now, I would not have booked this hotel. The hotel itself is beautiful, and the staff are friendly and polite, but it lacks some very basic systems that end up wasting a significant amount of your holiday. The elevators are old, small, and extremely slow. We stayed on the sixth floor, and it often took a long time just to get downstairs because the lifts are slow and only comfortably fit around four people. The hallways and elevators are also not air-conditioned, making the wait very uncomfortable, especially in the summer heat. Getting a pool towel is unnecessarily complicated. First, you have to pay a deposit at reception and receive a ticket. You then need to take that ticket to one specific pool, as only one of the hotel's four pools provides towels. If that pool has run out of towels, you have to walk all the way back to reception and queue again, where only two staff members are trying to handle check-ins, check-outs, spa bookings, and every other guest request. Paying extra for the "My Favourite Club" membership was, in my opinion, not worth it. The only real benefits are access to one additional tiny pool with a snack bar and a separate dining area at dinner. Unfortunately, this dining area is small, stuffy, and has no windows. The only advantage is that your drinks are served at the table instead of having to collect them yourself from the bar. To make matters worse, this dining area is also where the staff collect dirty dishes and dispose of food waste, meaning you're treated to the constant noise of clattering plates and cutlery throughout your meal. Hardly the premium dining experience you would expect when paying extra. The hotel also appears to be understaffed. Waiting for drinks at the bar regularly takes a very long time because only two bartenders are serving both sides of the bar. At breakfast, the coffee machines frequently break down, leaving all guests queuing to use the single working machine. Our room has a lovely pod coffee machine, but only four complimentary coffee pods are provided for the entire stay. Once they're gone, there are no refills. Housekeeping also needs improvement. If you bring glasses or cups from the bar to your room, they are not removed during cleaning. We currently have four empty glasses and cups sitting in our room because housekeeping has left them there every day. You receive one complimentary bottle of water on arrival, but after that you are expected to buy your own from a local supermarket. Overall, this simply does not feel like four-star service. We regularly stay in four-star hotels and resorts, so we have plenty of experience to compare it with. While the hotel is visually impressive and the staff do their best, poor organisation, unnecessary procedures, and a lack of staffing significantly affect the overall guest experience.

Having stayed at this hotel numerous times over the last six years, we were looking forward to returning once again. Unfortunately, what we found upon arrival was a hotel that bears little resemblance to the one we have enjoyed visiting year after year. When booking, we were under the impression that the hotel had simply undergone a name change. At no point was it made clear that there had been such significant changes to the facilities, services and overall guest experience. Had we known the extent of these changes, we would not have booked. The decline in standards was immediately noticeable. The à la carte restaurant has been removed, the quality and variety of food has significantly reduced, and the outdoor lunch service previously available around the Sky Pool has disappeared. Drinks have also been downgraded, with soft drinks, juices and alcoholic beverages largely dispensed from machines rather than being freshly served. Basic amenities expected from a four-star hotel are no longer provided, including daily bottled water, hairdryers and clothes steamers. The Wi-Fi is extremely poor and often unusable. Our room also presented several issues. There was mould in the shower, the balcony door was extremely difficult to open and close, and despite reporting it on arrival and being assured maintenance would attend the next day, nothing was done. We were also allocated a room for three guests but only provided with two balcony chairs. Perhaps the most unpleasant issue was the persistent sewage-like smell throughout the building where we were staying. This was reported to the hotel manager, yet no satisfactory resolution was offered. The service throughout the hotel has been equally disappointing. Staff often appeared abrupt, dismissive and unwilling to help unless additional money was being spent. On one occasion, a simple request for a coffee was met with a blunt "no" and no further explanation or assistance. To make matters worse, guests are regularly asked to leave the pool area before the advertised closing time, despite the pool officially remaining open until 6pm. What is most frustrating is that we raised the majority of these concerns with management within approximately three hours of arriving. These were not minor issues that developed during our stay—they were apparent almost immediately. Despite reporting them promptly, very little was done to address them. Instead of enjoying a relaxing break, we have spent much of our time feeling frustrated, uncomfortable and counting down the days until we can go home. This hotel no longer reflects the standards of a four-star property and is certainly not the hotel we have enjoyed visiting for many years. Returning guests should be aware that significant changes have been made, and in our opinion, the overall experience has deteriorated considerably. Sadly, we will not be returning.

Myself and my partner absolutely love this hotel, we came last year and we loved it so much we had to come back this year! It’s a great location just outside of Magaluf, perfect if you don’t want the noise or chaos of the strip. The beach is on the door step just cross the road and down the steps. Palmanova is around a 40 minute walk. The atmosphere here is warm and welcoming, a real mixed bag of holidaymakers - Friends, families and couples. Last year we stayed in the standard room which was pleasant, clean and comfortable, but we felt this year we needed a little more space so we opted for the premium room which was just perfect for us, great amount of storage space nice sized room and the bed was huge. AC works well, decent sized mini fridge for drinks and snacks, hair dryer in the room which was a bonus. The value is brilliant, we had bed and breakfast and paid around £750, for a week mid june, through a package deal (after paying an arm and leg for baggage) Honestly there’s not a lot of hotels cheaper than that in the area anyway nevermind such a lovely place! The breakfast, served until 11, is nice enough although does get repetitive but we always enjoy it and know exactly what we want each morning. Lastly I want to mention the staff - The reception team are very helpful and available 24/7, and the entertainment team are brilliant and very excitable. They do a few activities near the pool throughout the day which usually i’m not a fan of as i prefer to spend the day with my eyes shut and toes in the water but it doesn’t completely take over the whole area so that was great. There is also a few other pools for those who really don’t want to be disturbed. All in all another very nice stay here and we will definitely be back soon!

Was a lot quieter than expected, you can slightly hear music at night coming from the strip however it cam be blocked out by closing the door, the location is excellent with easy access to public transport. All services provided were great no problems there, was as expected.

The hotel left us with mixed impressions. The dinner was a definite highlight: the food was fresh, of good quality, and there was a wide variety of options available. Unfortunately, we experienced significant issues with cleanliness. The hallways and our room were cleaned to a very poor standard throughout our stay. By the third or fourth night, we were regularly finding ants in the room, even though we did not eat there. One evening, I also encountered a cockroach, which was the point when I finally went to the reception desk to file a complaint. In addition, sand was not properly vacuumed, and it seemed that the room was rarely, if ever, mopped. As a result, our overall comfort was greatly affected, and we were disappointed by the level of cleanliness. It is a shame, because the quality of the food and dining experience had the potential to leave us with a much more positive overall impression.

Fantastic stay here with my daughter who is coeliac, was a bit worried coming as saw no gf reviews but Antonio at the restaurant clearly explained every night what she could/couldn’t have and we had no issues at all. Also big thanks to Rudy who led an exceptional animation team entertainments and great shows nightly. Paid for a sea view upgrade on check in as was given a disabled room in the sky building with not the best view and funny smell, so well worth the small upgrade fee. Short walk to lovely beach and shops and bars etc Only downside was Malibu was not on the all inclusive, not even a knock off coconut rum or aperol spritz!! But I coped ok with Pina Coladas and Bellinis! 😝

We had a fantastic stay at this hotel and would definitely recommend it to anyone looking for a relaxing holiday in a great location. Check-in was super easy. As we had booked My Favourite Club, we were taken straight there for check-in, where everything was clearly explained, including all the benefits and perks that came with the upgrade. The staff were friendly, welcoming, and helpful throughout our stay. The hotel was spotless, and our room (2615) was amazing. It was very clean, comfortable, and had stunning views overlooking both the pool and the sea. We were also welcomed with a complimentary bottle of wine, and the minibar in the room was a lovely touch. The entertainment was excellent, and the animation team did a fantastic job keeping guests engaged and entertained. The food was also very good, with plenty of choice available at breakfast, lunch, and dinner, ensuring there was something for everyone. All three pools were immaculate and well-maintained, with plenty of sun loungers available throughout the day. The all-inclusive drinks selection was good too. The only minor issue during our stay was that drinks were limited to one per person. As a couple, this was sometimes a little inconvenient and led to longer queue times at the bars. However, we understood this was due to an incident that had occurred on a previous night and was put in place for a reason. Overall, we had an amazing holiday. The hotel is in a fantastic location, the facilities are excellent, and the staff work incredibly hard to ensure guests have a great experience. We would happily return in the future.

Overall I’d give the hotel a solid 9/10! The hotel itself was clean, modern, and in a good location it was close enough to everything without feeling like you were spending all your money on cabs and or hiking to find the nearest shop The food was surprisingly decent for an all-inclusive (which is always a gamble), with enough choice that I didn’t end up surviving purely on chips and regret! Staff were friendly and always took the time to say hi and have a conversation with us The Pool areas were nice, the rooms were great and the atmosphere was spot on. Only reason it’s not a 10/10 is the usual holiday stuff! Overall, im happy enough that im going back this year! Great hotel, great vibes, and my liver is still recovering

Great hotel, amazing buffet! We had a seaview balcony with views right across Palma. We only had to cross over the road and go down a small path to the first beach. Magaluf was a 5 min walk & Palma Nova 15 mins along the sandy beaches. There is a bus stop just 5 mins walk away with regular buses into Palma and surrounding areas. The buses are tap on/ tap off and cost around £3 for the journey. Very cheap! The hotel was clean and welcoming with friendly, helpful staff. Location is spot on for all of Palma!

Best in magaluf, we'll known property, already recommend this to my friends in glasgow, willing to come back with my friends in October