Alua Calas de Mallorca Resort

Really great hotel! We just had a fabulous week stay. There was great options for the food, always something readily available and catering for different diets. Loads of outside spaces with 2 pools and plenty of sunbeds, we never found ourselves without one even when coming down later in the morning! The staff were so welcoming and friendly always willing to answer any questions we had. Great location for a quiet week away of walking to local beaches along costal path 5/10minutes and lots of pool time. We would definitely come back or visit the hotel chain elsewhere.

Views beautyfull, but its all. Poll was clean. crockroak on -1, boring brekfast, fated dinners. I dont reccomend this hotel

Second time visiting this hotel and we enjoyed our stay again. Since we last came the hotel had been renovated which has given it a fresh clean look. We upgraded to the My Favourites Club which is totally worth it! Great value for money, you get a large room looking onto the sea, access to a VIP lounge which has snacks and drinks you can help itself to. You also get a free safe and vouchers for a free coffee and cake at the new cafe Moka and Mar which was delicious! Food was good there were always options for us. Sometimes the food was only warm not piping hot however I’m not sure if this is an abroad thing as we have found this at other hotels too so it didn’t bother us. The food was thoroughly cooked so we felt fine eating it. Entertainment was good and they have a sports bar showing the football etc so this kept the partners happy whilst we were away! Just some personal preferences for improvement. Firstly there needs to be a shower mat in the shower. It’s extremely slippy in there and with me being pregnant I was super cautious about falling. The major thing which sort of ruined things for me was the smoking. There are A LOT of smokers at this hotel and it seems they are allowed to smoke anywhere they want. With me being a non-smoker and pregnant this was a real issue for me. I feel this should be a non-smoking hotel with designated smoking area’s away from the general public using the hotel. There were only non-smoking signs by the snack bar but nobody seemed to pay attention to these and staff were not telling people to not smoke so when you were eating this was extremely unpleasant. Further to this lots of people were smoking at their sunbeds, at the entrainment and by the sports bar and on the terraces at night. For me this was a real issue as I had to keep moving away as smoke is harmful to me and my baby. In other hotels we have visited on the island they are very strict with smoking and have smoking area’s and certain sunbed locations where people can smoke and I feel this needs to be introduced at this hotel. It doesn’t help that people can easily have access to plastic ashtrays from behind the bar and can take them anywhere they want. I would love to come back to this hotel with my baby and family as we do love it here. It’s just a shame about the smoking and this would stop me from returning. However if this gets sorted then we will definitely be back.

Overall, we had a very enjoyable stay and found the resort to offer excellent value for money. Our room was spacious, modern, immaculately clean, and provided the promised sea view. The housekeeping team maintained a consistently high standard throughout our stay and were both efficient and thorough. The dining experience was a particular highlight. There was an excellent variety of food available, with themed evenings (our favourite being the Asian cuisine night).However, during peak dining times, the restaurants became extremely busy, resulting in some dishes running out and not always being replenished. We were advised at check-in that the two main restaurants offered an identical dining experience. Having visited both, we found this not to be the case. In our opinion, the Terra Restaurant significantly surpassed the Ocean Restaurant in terms of food quality, atmosphere, and the range of dishes available. Nevertheless, the overall selection across the restaurants, snack bars, and beverage outlets exceeded our expectations. The resort's facilities were excellent, and the swimming pools were particularly enjoyable. The only drawback was the high demand for sunbeds, making it necessary to reserve one early each morning. The location of the resort is outstanding. Situated approximately one hour from Palma Airport, it occupies a beautiful seafront setting with two stunning beaches on either side, both of which became our favourite places to visit during the week. The evening entertainment was enjoyable, although it did not particularly suit our personal tastes and concluded by around 11:30 p.m. The resort is surrounded by peaceful residential neighbourhoods with a small selection of bars and restaurants, which we enjoyed visiting in the evenings. As expected in such a tranquil area, the surroundings became very quiet after 11:30 p.m. Overall, we thoroughly enjoyed our week's stay. The exceptional staff, welcoming atmosphere, beautiful surroundings, and excellent facilities made for a memorable holiday. We would happily return and would recommend the resort to others seeking a relaxing and well-located getaway.

Avoid this hotel at all costs. We booked an all-inclusive holiday, but it was a complete scam. Many things were not actually included, and we were forced to pay extra for food and other items that should have been covered. The food was terrible and exactly the same every single day, with no variety at all. The staff were incredibly rude, unprofessional, and made us feel unwelcome throughout our stay. The hotel was nothing like what was advertised, and the overall experience was extremely disappointing. It was a waste of money, and I would never stay here again. I definitely do not recommend this hotel to anyone.

Amazing experience, great location, very good service, very clean, great entertainment team and plenty of beautiful food and drinks, the only disappointment was the fruit variety was not great.

We have had a lovely stay again at this hotel our second visit. The rooms are lovely and spacious they get cleaned everyday. The views from the balcony are beautiful. Its a 5 min walk to the main town with plenty of different restaurants and shops . Please try the steak bar if you do amazing food . The only down fall on this holiday is the food. The meat is not cooked still pink in middle . It's very similar each night, could do with improvement. Also be aware of the snack bar through the day . We noticed alot of flies and birds on the food . Overall thank you for are stay .

The best so far in Mallorca!!! Highly recommend for family rest. Lots of activities all day for kids and adults.

Lovely hotel but wouldn’t say it’s a 4*. Rooms ok but could do with a bit of renovation ,look very tired Pool areas are lovely…. Artificial grass gets very hot Views from the balcony’s are stunning

Amazing hotel views where stunning.. Staff was friendly and very welcoming. Rooms was spotless and food and drinks couldn't fault it would love to go back and take my children's next time as think they would really enjoy the pools and the children's entertainment 🙂

The hotel honestly in my opinion should’ve been 5 stars. Although there wasn’t much about, the hotel had everything you’d need. There is a range of english pubs and an irish pub down the road, and some karaoke bars etc which were busy and good atmosphere. The hotel staff were 10/10, especially the entertainment crew. They always put so much effort into your holiday, whether it’s during the day with pool games and activities or nighttime entertainment and the nightly kids disco. Everyone was super helpful. Also the all inclusive food was the best i’ve had. A wide range of selection and also very high quality. Really loved this hotel. And it’s also exactly like the photos and there is a beach 15 minutes walk away which was great too. A lot of reviews say there isn’t much about, but there honestly was more than i thought. Lots of kids bits and bobs, mini golf, beaches, boat trips, pubs etc

We were travelling as a family (myself and my husband, my two teenage sons and my Mum and Dad). We had read negative reviews before we went but went with a very open mind and I have to say we were not disappointed. We have nothing but positive feedback for the hotel, staff and location. We paid to be part of My Favourite Club, VIP and it was absolutely worth every penny. The rooms were large with amazing views and we had access to My Favourite Club lounge which was a lovely quiet space to chill. Would highly recommend this hotel, I could find a negative in any part of our holiday

Very clean, friendly hotel, in a beautiful location, lovely views from everywhere, stunning beach with crystal clear water, food and drink excellent with a good variety offered.

We are just on our way back home. This has been a lovely holiday and is definitely a little Gem of a find. Pros - Staff are lovely - Hotel is cleaned to a high standard - incredible views in the hotel and Balcony - good variety of drinks(margarita was my fave) - Food is good and standards good - We got a good deal, paid £750.00pp for a week all inclusive, which was very good value - Entertainment was amazing! We really enjoyed the Lazy Keys and northern soul band. - They have themed restaurant nights, such as Italian, Tex-Mex, Mallorcan and Asian. Given 2 options every night. - Have a range of bars (sports bar was very good to watch World Cup). - Animation team (hotel’s entertainment team) were very good and energetic. We enjoyed to aqua gym. - Location was good if you are not after a “party scene”, with some shops and bars a 10 minute walk away. - Noise Level was fairly okay, just had a noisy neighbour on our last night, but no major issues. Our room was very clean and spacious. Balcony looked onto the sea, showing lovely views. Cons (the very few) - amenities such as Shampoo and shower gel not topped up frequently - beach towels not included - breakfast food is okay… I obted for omelette each morning which was really good though! Beans were sour one morning, so I didn’t want to try again! - not all drinks included, which is expected, but the price to pay on top was quite expensive. We are currently looking at other Alua / Grand Hyatt hotels for next year. Thanks Alua Callas De Mallorca for a lovely first holiday for me and my partner❤️

We have the vip favourite lounge stay Couldn’t fault it Rooms were immaculate Staff were friendly Dining rooms especially at breakfast were such a beautiful view Entertainment was good Hotel was clean and spacious Food was a decent variety even some of the cocktail included on the all inclusive would 1000% come and visit again

Best all inclusive we have been to! Lots of fantastic food choice, brilliant drink choices, clean and amazing friendly staff no faults or complaints! We will be back next year!

We have been at this hotel for a week and 6 more days to go. We are in room 2212 with stunning views. We decided to come here for my partners birthday and so pleased we chose this hotel. From the moment we arrived we were greeted with a glass of bubbly and a quick check in. The hotel is spotless and smells wonderful as soon as you walk in the hotel. Rooms are cleaned everyday and clean towels if you leave you towels in the bath. The best food I've had in an AI hotel, pizza is unreal and always somewhere to eat through the day. Beer is San Miguel and very strong. All the staff are very friendly and helpful. Overall this is one of my best holidays and will definitely be back. It's not a 5 star so don't expect 5 star treatment!!!

Location & views. Excellent Atmosphere - Average Rooms - Average Value - Average at best Cleanliness - Good Noise levels - Good Service - Average Amenities - Average Food - Awful, I do not understand how anyone could call it Great/fantastic etc. It was extremely repetitive, breakfast/lunch/dinner, Food was cold, Luke warm at best & resembling a canteen environment Drinks in All inclusive - distinctly average and not consistent A disappointment.

Animation staff are brilliant, food is delicious could be slightly more varied however usually good quality apart from the occasional fatty meat. Atmosphere is brilliant, never bored. Lots of pool space especially at smaller pool. I found lifeguards rude and demanding and other holiday makers also had complaints about them. Room is kept lovely and clean and tidy and cleaning staff are very efficient and clean rooms in a timely manner. Great value for money with unlimited food and drink for majority of the day. Service is wonderful all bar staff very kind friendly and nice to chat with. Late checkout process could be improved. Bar staff should be taught to make proper cocktails and these should be served as part of the all inclusive menu as i think this was a big missing part for myself and others who i spoke to as cocktail machines arent very nice. Overall great experience, very little to comment negatively on. Animation staff carry. This was my second visit and i will be returning

Gorgeous views, great staff and lovely food

First of all, the views are absolutely incredible. There’s also a lovely coastal walk behind the hotel by the pool area, with a direct view of the sea and coves. The hotel always has plenty of entertainment, with games, activities and shows/performances throughout the day and evening for all ages. As well as two main pools and two children pools. A good selection of food all day round. If you’re a particularly fussy eater it may feel a little repetitive at times, but there was always plenty of choice. Unlimited lager on tap, along with spirits, cocktails, soft drinks, chilled water and a coffee machine. The rooms were clean and a decent size. The air conditioning wasn’t the strongest, but if you put it on before heading out for tea/dinner or drinks, the room was cool enough by bedtime. Hotel staff and cleaners were absolutely spot on. Hard working and always smiling. Our only real criticism is the all-inclusive policy. We paid for seven nights, arrived late on the first day (completely missed it) and missed out on all of the All Inclusive use and facilities (not the hotels fault). However, on departure day our all-inclusive wristbands were removed as soon as we checked out, meaning no food or drinks for the rest of the day unless we paid extra. I personally think it’s a little bit stingy. If you’ve paid for seven days/nights, you should be able to use the facilities until you leave. That aside, we had a great stay, would happily return, and would recommend the hotel to others.

Food was ok.. not much choice though. Location is nice however beach is definitely not close! Only 1 lift working for a hotel that has 9 floors!

We stayed in October last year, which was our second visit to this hotel. When we arrived, check in was very busy, not much you can do about that but wait your turn, we were dealt with politely and efficiently, our room wasn't ready but we were happy to have a drink in the sunshine and have some lunch to start our holiday. Our room was a " favourites club" double which was massive, a large bathroom, plenty of room for clothes etc, tea and coffee and a mini bar, excellent 👍 The bar area had changed since our last visit, new tables and chairs, also a separate area for favourites club people, which was a bit quieter and you can serve your own drinks, apart from beer, you need to get that at the main bar. We used this area every day after being on the sunbeds, it was nice to have an area that was just a little bit quieter. The only issue I have is that the drinks were not topped up as often as maybe they should be, there were a few times we went in and it was just empty bottles, not a big deal though. The food here is very typical of any all inclusive hotels, and we always could pick out something to our liking, so a big thanks to all the catering staff, it's not an easy thing to do to please everyone all the time! The snacks on offer at the pool bar were great and always being topped up with a fresh batch. There were always plenty of sunbeds during our stay, although I would say during peak season it might be a bit different. Another small issue is that at the end of the day most hotels had staff to tidy up and return the beds to their "starting positions", this didn't seem to happen when we were there. The system of paying a deposit for your plastic glasses at the pool bar is a winner and prevents glasses being left all over the place for someone else to tidy up. Overall we had a great holiday and have now booked a " Favourites club" room for October 26 and are looking forward to it. A big thanks to all the staff at Alua Calas for all your hard work, without you guys it just wouldn't be the same.

Best hotel in cala de mallorca i had my honeymoon there in 2012 and been going back ever since. Great food, staff and fab atmosphere

While the room itself was pleasant, offering beautiful views and a lovely sunrise each morning, my overall experience was far from what I expected, particularly given the hotel's rating and our booking expectations. Firstly, despite having specifically booked a double room, we were provided with two single beds. We were informed that a double bed was an optional request, which I find perplexing, as our reservation clearly indicated a preference for a double. This oversight was frustrating and disappointing. The service at the hotel was also inconsistent. Some staff members were exceptionally helpful and attentive, promptly addressing any issues I raised. However, others were unprofessional and dismissive, which left a negative impression. This was especially disheartening towards the end of the season, when one would expect staff to remain professional and customer-focused. The quality of food was another significant concern. The meals provided were consistently substandard, with no clear labelling of ingredients, making it a potential hazard for guests with allergies. The menu was monotonous, with fish being served daily, despite my personal dislike of it. Unfortunately, both my partner and I fell ill from the food, which severely impacted our holiday. When my partner attempted to report the food poisoning incident, the reception staff, particularly one individual, was rude and unhelpful. My partner was told to wait until customer service opened at 9:00 AM, only to find that no one was available. A second receptionist, Fabian, was even more unprofessional, tried to flip the desk and knocking over signs in a display of poor behaviour. We were left without any apology or assistance. The drink options were also subpar. Cocktails were made from a machine rather than freshly prepared, resulting in diluted, ice-heavy drinks. Additionally, many of the cocktails required an additional charge, despite the hotel offering an all-inclusive package. We were provided with two drink tokens upon arrival, limiting us to just one drink each. This was quite disappointing and restrictive for an all-inclusive resort. The lifts were another major inconvenience. There are only two lifts serving the hotel, and one was consistently out of order, making it a challenge to navigate between floors, especially when the hotel was busy. We were on the 8th floor and often had to wait 5 to 10 minutes for the lift to arrive, or resort to using the stairs. For guests with mobility issues, this situation would be especially problematic, and I can't imagine how difficult it would be during peak season. While the hotel is marketed as all-inclusive, I did not find it to be a good value for the price paid. The surrounding area offered limited dining and shopping options, none of which were particularly noteworthy. The beach, though a 10-15 minute walk, was tucked away in a cove and provided a different, yet pleasant, experience from the typical sunbed setup. The entertainment was adequate but lacked variety, which is understandable given that we were there during the final week of the season. However, more seating around the stage would have been appreciated, as limited availability meant we had to arrive by 7:00 PM just to secure a spot, despite the show starting at 9:00 PM. All together I am deeply disappointed with our stay at Aula Calas De Mallorca and, unfortunately, I would not recommend it to others nor consider returning myself.