ALL SENSES OCEAN BLUE SEASIDE RESORT 4 *

I booked a week's holiday to Rhodes through TUI and was extremely disappointed with both the accommodation and the way my complaint was handled. From the moment we arrived, our room had a strong musty, mouldy smell. To try to make the room more bearable, we had to keep the balcony door open, which resulted in constant aircraft noise overhead and disturbed sleep throughout the holiday. The room was not in the condition we expected. The sofa bed was stained, the bathroom door was damaged and would not close properly, and the shower flooded the bathroom whenever it was used. The flooding continued for several days despite repeated reports to the hotel and TUI. Water came back up through the drain and spread across the bathroom floor, causing considerable inconvenience and concern. We reported these issues immediately and requested assistance. We were told that no alternative room was available, and despite our complaints, a TUI representative did not come to inspect the room. The flooding problem was not resolved for two days, and we were left to manage the situation ourselves. What made this even more disappointing was that my friend had travelled all the way from Australia and was visiting Europe for the first time. We had looked forward to a relaxing holiday in Greece, but instead much of the week was overshadowed by accommodation problems and poor customer service. Following a formal complaint, TUI acknowledged the issues, including the musty smell, flooding, damaged bathroom door, stained sofa bed, lack of alternative accommodation, and failure of the representative to inspect the room. However, after concluding their investigation, the only compensation offered was a £65 voucher, which I do not feel reflects the extent to which our holiday was affected. I am sharing this review so that other travellers can make an informed decision.

The location is wonderful, just a short walk from the beach. The gardens are beautiful, and the hotel has its own private beach with sun loungers. We had three meals a day, and there was always plenty of food. However, I think the selection could have been a bit more varied. Breakfast was the same every day, and we expected to see more seafood. Lunch and dinner were not particularly flavorful. The hotel building, especially the bathrooms, is in need of renovation. The entertainment team organized activities every evening and did an excellent job keeping the guests entertained. I would especially like to mention that they speak many languages. Sam and Gábor were very kind, friendly, and always willing to help. 😊 I’m sure one person will smile when they read the word “Runaway.” 😊 Thank you for your warmth. He probably has no idea how much it meant to me. I’m sorry I didn’t get the chance to say goodbye. Wishing you all the very best! 🥰 Overall, we were very satisfied with the hotel staff. We spent one week here. The airport is nearby, and the hotel is easy to reach.

The food and most of the hotel facilities were ok, but the cleanliness of the room was unacceptable. In the middle of the night, I found two large cockroaches crawling on the pillow next to me. The reception manager said not to worry (it seemed normal), without any apology. They did not want to change our room The bathroom had visible mold and heavy limescale deposits, while the pool towels were very old, worn and torn. These cleanliness issues and the way the complaint was handled seriously affected our stay.

We were apparently upgraded and when we arrived at 130am it looked ok but then day light came. We had our own pool, it was in very poor condition tiles coming off, the bridge across our pool to our room was tired and in need of repair, it wobbled and the paint was peeling off. Water was not available for all inclusive, €2 water from bar - drink quality for AI was incredibly poor and undrinkable, food at meal times was cold and the same everyday - the staff not helpful, the snack bar was hand made wraps squashed in clingfilm left all day in sun, bar staff rude and 2 were homophobic, sunbeds were again in need of repair, garden areas poorly maintained and dirty, beer cans in bushes, signs saying no beds to be taken to beach ignored and staff could give a **********. View of sea was beautiful and only correct information in brochure was that hotel was under the flight path and that really was the best bit. Rooms only cleaned if you were out by 830/9am - despite asking and being told they could and would be done later. No where to shower before late return flight on last day until we emailed TUI and then a room was found - no where to store luggage safely between checkout and pick up - so accommodation was poor - very poor. In addition to the previous comments regarding the hotel, the spa was poor, pool toilets disgusting and no paper, pool shower hidden, card to prove you had a pool towel, pool towel was thread bare - I understand that this was a 3* but realistically it was a 1* - UK butlins has better standards.