Alexandre Hotel Troya

Got back today and generally disappointed. As soon as got there at reception staff didn’t greet you or acknowledge you had to wait and didn’t tell you anything about hotel. Mainly catered For Spanish. Just one bar open outside. Room service wasn’t replenished. No staff smiled and un helpful. Food was poor and worst all inclusive I have known and ended up Eating out most days and any additional Snacks wanted had to pay for. And check out it at 12 and additional drinks had to Be paid for and voucher for lunch - no THANKYOU keep it! Location was in centre noisy dirty and got Offered drugs. Very disappointed And would not recommend Here at all and even we Wouldn’t go back to Tenerife Because Of experience

Got back today and generally disappointed. As soon as got there at reception staff didn’t greet you or acknowledge you had to wait and didn’t tell you anything about hotel. Mainly catered For Spanish. Just one bar open outside. Room service wasn’t replenished. No staff smiled and un helpful. Food was poor and worst all inclusive I have known and ended up Eating out most days and any additional Snacks wanted had to pay for. And check out it at 12 and additional drinks had to Be paid for and voucher for lunch - no THANKYOU keep it! Location was in centre noisy dirty and got Offered drugs. Very disappointed And would not recommend Here at all and even we Wouldn’t go back to Tenerife Because Of experience

Just came back from this hotel what can’t I say about it. It definitely not a 4 star hotel. The food was poor not much to choose from. The entertainment team tried their best but seen better in a 3 star hotel the day time entertainment not long bestly volleyball i had hours at others hotels and the kids show in the evening starts early when people still eating there dinner or still getting ready Only thing good what kept me going is 3 work Harding bar staff the rest are poor one of the bar staff can’t pour out a proper pinto will definitely won’t be returning to this hotel one bit

Just came back from this hotel what can’t I say about it. It definitely not a 4 star hotel. The food was poor not much to choose from. The entertainment team tried their best but seen better in a 3 star hotel the day time entertainment not long bestly volleyball i had hours at others hotels and the kids show in the evening starts early when people still eating there dinner or still getting ready Only thing good what kept me going is 3 work Harding bar staff the rest are poor one of the bar staff can’t pour out a proper pinto will definitely won’t be returning to this hotel one bit

Just came back from this hotel what can’t I say about it. It definitely not a 4 star hotel. The food was poor not much to choose from. The entertainment team tried their best but seen better in a 3 star hotel the day time entertainment not long bestly volleyball i had hours at others hotels and the kids show in the evening starts early when people still eating there dinner or still getting ready Only thing good what kept me going is 3 work Harding bar staff the rest are poor one of the bar staff can’t pour out a proper pinto will definitely won’t be returning to this hotel one bit

Just came back from this hotel what can’t I say about it. It definitely not a 4 star hotel. The food was poor not much to choose from. The entertainment team tried their best but seen better in a 3 star hotel the day time entertainment not long bestly volleyball i had hours at others hotels and the kids show in the evening starts early when people still eating there dinner or still getting ready Only thing good what kept me going is 3 work Harding bar staff the rest are poor one of the bar staff can’t pour out a proper pinto will definitely won’t be returning to this hotel one bit

Well what can I say! This is the second time we have stayed at this hotel and we just love it. We are a young couple who enjoy a relaxing environment but also love to head out for a nice meal and drinks. On arrival, we were given a room which was a spa access room with a side sea view. Unfortunately when going into the room after a long travel day we noticed that the fridge was unclean and not useable. We raised this with the reception straight away and my goodness they were so helpful. They apologised and then kindly upgraded our room. This was such a kind gesture and made our holiday the most special. We understand running a big hotel can cause mistakes to happen so we did not criticise this one but to have such a kind gesture was amazing. We did half board which was perfect for us as we had breakfast and then had the option to choose each day whether we wanted lunch or dinner. I would say the food was pretty good but nothing too special. I would say it’s like most buffet places at a hotel. We did not really watch the entertainment as we went out however they did have music on, a kids disco at 8 and then other forms on later I believe but we did not see this. One of the main things we have seen about this hotel is the location. For us it was absolutely fine. Yes Veronica’s on a nighttime can be rowdy however we felt so safe in the hotel and walking to and from the hotel also at night. Our room faced the strip and we had no issue sleeping. All we could really hear was a quiet base noise. The pool area was beautiful and very clean and they have entertainment around the pool. I would definitely recommend this hotel to anyone looking for a centralised hotel with good atmosphere and luxury feel for good price

Well what can I say! This is the second time we have stayed at this hotel and we just love it. We are a young couple who enjoy a relaxing environment but also love to head out for a nice meal and drinks. On arrival, we were given a room which was a spa access room with a side sea view. Unfortunately when going into the room after a long travel day we noticed that the fridge was unclean and not useable. We raised this with the reception straight away and my goodness they were so helpful. They apologised and then kindly upgraded our room. This was such a kind gesture and made our holiday the most special. We understand running a big hotel can cause mistakes to happen so we did not criticise this one but to have such a kind gesture was amazing. We did half board which was perfect for us as we had breakfast and then had the option to choose each day whether we wanted lunch or dinner. I would say the food was pretty good but nothing too special. I would say it’s like most buffet places at a hotel. We did not really watch the entertainment as we went out however they did have music on, a kids disco at 8 and then other forms on later I believe but we did not see this. One of the main things we have seen about this hotel is the location. For us it was absolutely fine. Yes Veronica’s on a nighttime can be rowdy however we felt so safe in the hotel and walking to and from the hotel also at night. Our room faced the strip and we had no issue sleeping. All we could really hear was a quiet base noise. The pool area was beautiful and very clean and they have entertainment around the pool. I would definitely recommend this hotel to anyone looking for a centralised hotel with good atmosphere and luxury feel for good price

Well what can I say! This is the second time we have stayed at this hotel and we just love it. We are a young couple who enjoy a relaxing environment but also love to head out for a nice meal and drinks. On arrival, we were given a room which was a spa access room with a side sea view. Unfortunately when going into the room after a long travel day we noticed that the fridge was unclean and not useable. We raised this with the reception straight away and my goodness they were so helpful. They apologised and then kindly upgraded our room. This was such a kind gesture and made our holiday the most special. We understand running a big hotel can cause mistakes to happen so we did not criticise this one but to have such a kind gesture was amazing. We did half board which was perfect for us as we had breakfast and then had the option to choose each day whether we wanted lunch or dinner. I would say the food was pretty good but nothing too special. I would say it’s like most buffet places at a hotel. We did not really watch the entertainment as we went out however they did have music on, a kids disco at 8 and then other forms on later I believe but we did not see this. One of the main things we have seen about this hotel is the location. For us it was absolutely fine. Yes Veronica’s on a nighttime can be rowdy however we felt so safe in the hotel and walking to and from the hotel also at night. Our room faced the strip and we had no issue sleeping. All we could really hear was a quiet base noise. The pool area was beautiful and very clean and they have entertainment around the pool. I would definitely recommend this hotel to anyone looking for a centralised hotel with good atmosphere and luxury feel for good price

Well what can I say! This is the second time we have stayed at this hotel and we just love it. We are a young couple who enjoy a relaxing environment but also love to head out for a nice meal and drinks. On arrival, we were given a room which was a spa access room with a side sea view. Unfortunately when going into the room after a long travel day we noticed that the fridge was unclean and not useable. We raised this with the reception straight away and my goodness they were so helpful. They apologised and then kindly upgraded our room. This was such a kind gesture and made our holiday the most special. We understand running a big hotel can cause mistakes to happen so we did not criticise this one but to have such a kind gesture was amazing. We did half board which was perfect for us as we had breakfast and then had the option to choose each day whether we wanted lunch or dinner. I would say the food was pretty good but nothing too special. I would say it’s like most buffet places at a hotel. We did not really watch the entertainment as we went out however they did have music on, a kids disco at 8 and then other forms on later I believe but we did not see this. One of the main things we have seen about this hotel is the location. For us it was absolutely fine. Yes Veronica’s on a nighttime can be rowdy however we felt so safe in the hotel and walking to and from the hotel also at night. Our room faced the strip and we had no issue sleeping. All we could really hear was a quiet base noise. The pool area was beautiful and very clean and they have entertainment around the pool. I would definitely recommend this hotel to anyone looking for a centralised hotel with good atmosphere and luxury feel for good price

This hotel is very nice, yes it is noisy at night but surely you would check before booking and see its next to Veronicas? I went out most nights and even when we didn't the noise wasn't even that bad with doors shut. The room did occasionally smell very bad but so do the sewers in Las Americas so.... Beds are nice and comfy, towels and robes changed everyday by cleaners. The balcony is very small but still a nice sea view. The all inclusive restaurant seemed nice and clean to me and the food was typical for all inclusive standards. The payed food which you can buy at the bar is actually very nice. All inclusive cocktails are pre-mixed so not the nicest really but quite a big selection. Yes this is in a more rough area, yes people will offer you drugs in the street but I don't see how that's the hotels fault at the end of the day. Pool areas are great and the adults only area is very nice and quiet away from everything else, pool is freezing though! Beach is also directly opposite so makes beach days very convenient! Some people have complained about the staff but everyone was very nice and welcoming to us! Bartenders are so nice, especially Franco he was the best in the evening :))) Overall this was a great stay and my second time in Tenerife, this hotel was cheaper and much better than where I stayed last time.

This hotel is very nice, yes it is noisy at night but surely you would check before booking and see its next to Veronicas? I went out most nights and even when we didn't the noise wasn't even that bad with doors shut. The room did occasionally smell very bad but so do the sewers in Las Americas so.... Beds are nice and comfy, towels and robes changed everyday by cleaners. The balcony is very small but still a nice sea view. The all inclusive restaurant seemed nice and clean to me and the food was typical for all inclusive standards. The payed food which you can buy at the bar is actually very nice. All inclusive cocktails are pre-mixed so not the nicest really but quite a big selection. Yes this is in a more rough area, yes people will offer you drugs in the street but I don't see how that's the hotels fault at the end of the day. Pool areas are great and the adults only area is very nice and quiet away from everything else, pool is freezing though! Beach is also directly opposite so makes beach days very convenient! Some people have complained about the staff but everyone was very nice and welcoming to us! Bartenders are so nice, especially Franco he was the best in the evening :))) Overall this was a great stay and my second time in Tenerife, this hotel was cheaper and much better than where I stayed last time.

This hotel is very nice, yes it is noisy at night but surely you would check before booking and see its next to Veronicas? I went out most nights and even when we didn't the noise wasn't even that bad with doors shut. The room did occasionally smell very bad but so do the sewers in Las Americas so.... Beds are nice and comfy, towels and robes changed everyday by cleaners. The balcony is very small but still a nice sea view. The all inclusive restaurant seemed nice and clean to me and the food was typical for all inclusive standards. The payed food which you can buy at the bar is actually very nice. All inclusive cocktails are pre-mixed so not the nicest really but quite a big selection. Yes this is in a more rough area, yes people will offer you drugs in the street but I don't see how that's the hotels fault at the end of the day. Pool areas are great and the adults only area is very nice and quiet away from everything else, pool is freezing though! Beach is also directly opposite so makes beach days very convenient! Some people have complained about the staff but everyone was very nice and welcoming to us! Bartenders are so nice, especially Franco he was the best in the evening :))) Overall this was a great stay and my second time in Tenerife, this hotel was cheaper and much better than where I stayed last time.

This hotel is very nice, yes it is noisy at night but surely you would check before booking and see its next to Veronicas? I went out most nights and even when we didn't the noise wasn't even that bad with doors shut. The room did occasionally smell very bad but so do the sewers in Las Americas so.... Beds are nice and comfy, towels and robes changed everyday by cleaners. The balcony is very small but still a nice sea view. The all inclusive restaurant seemed nice and clean to me and the food was typical for all inclusive standards. The payed food which you can buy at the bar is actually very nice. All inclusive cocktails are pre-mixed so not the nicest really but quite a big selection. Yes this is in a more rough area, yes people will offer you drugs in the street but I don't see how that's the hotels fault at the end of the day. Pool areas are great and the adults only area is very nice and quiet away from everything else, pool is freezing though! Beach is also directly opposite so makes beach days very convenient! Some people have complained about the staff but everyone was very nice and welcoming to us! Bartenders are so nice, especially Franco he was the best in the evening :))) Overall this was a great stay and my second time in Tenerife, this hotel was cheaper and much better than where I stayed last time.

Location is unsafe for everyone it is near veronica strip & your offered drugs everyday with obvious homeless people off their heads. horrible smell coming from a building accross the road from hotel. Smells like sewrage in the air. Entertainment each night was not good. The food was rotten, ants were crawling on the white tables at the buffet. Staff are rude and obviously hate their jobs. Kept having to ask for tiolet rolls and clean towels. Dirty shower and bin lid broken. Balcony too small and air con was not up to scratch. I would not stay here again.

Location is unsafe for everyone it is near veronica strip & your offered drugs everyday with obvious homeless people off their heads. horrible smell coming from a building accross the road from hotel. Smells like sewrage in the air. Entertainment each night was not good. The food was rotten, ants were crawling on the white tables at the buffet. Staff are rude and obviously hate their jobs. Kept having to ask for tiolet rolls and clean towels. Dirty shower and bin lid broken. Balcony too small and air con was not up to scratch. I would not stay here again.

Location is unsafe for everyone it is near veronica strip & your offered drugs everyday with obvious homeless people off their heads. horrible smell coming from a building accross the road from hotel. Smells like sewrage in the air. Entertainment each night was not good. The food was rotten, ants were crawling on the white tables at the buffet. Staff are rude and obviously hate their jobs. Kept having to ask for tiolet rolls and clean towels. Dirty shower and bin lid broken. Balcony too small and air con was not up to scratch. I would not stay here again.

Location is unsafe for everyone it is near veronica strip & your offered drugs everyday with obvious homeless people off their heads. horrible smell coming from a building accross the road from hotel. Smells like sewrage in the air. Entertainment each night was not good. The food was rotten, ants were crawling on the white tables at the buffet. Staff are rude and obviously hate their jobs. Kept having to ask for tiolet rolls and clean towels. Dirty shower and bin lid broken. Balcony too small and air con was not up to scratch. I would not stay here again.

I stayed at this hotel for two weeks and was very disappointed with the standard room. The room was extremely small for the price we paid and felt cramped throughout our stay. The air conditioning was almost non-existent. Although the unit was running, it barely produced any cool air, making the room very uncomfortable, especially at night. The food was also below expectations. The selection was limited, repetitive, and lacked quality, which was disappointing for a hotel of this standard. To make matters worse, when I asked reception for an extra blanket, the staff were not accommodating or particularly helpful. It was a simple request that should have been dealt with easily, but instead I felt like I was inconveniencing them. Overall, I don't feel the standard rooms offer good value for money, and the poor air conditioning, disappointing food, and lack of customer service meant I would not choose to stay here again.

I stayed at this hotel for two weeks and was very disappointed with the standard room. The room was extremely small for the price we paid and felt cramped throughout our stay. The air conditioning was almost non-existent. Although the unit was running, it barely produced any cool air, making the room very uncomfortable, especially at night. The food was also below expectations. The selection was limited, repetitive, and lacked quality, which was disappointing for a hotel of this standard. To make matters worse, when I asked reception for an extra blanket, the staff were not accommodating or particularly helpful. It was a simple request that should have been dealt with easily, but instead I felt like I was inconveniencing them. Overall, I don't feel the standard rooms offer good value for money, and the poor air conditioning, disappointing food, and lack of customer service meant I would not choose to stay here again.

I stayed at this hotel for two weeks and was very disappointed with the standard room. The room was extremely small for the price we paid and felt cramped throughout our stay. The air conditioning was almost non-existent. Although the unit was running, it barely produced any cool air, making the room very uncomfortable, especially at night. The food was also below expectations. The selection was limited, repetitive, and lacked quality, which was disappointing for a hotel of this standard. To make matters worse, when I asked reception for an extra blanket, the staff were not accommodating or particularly helpful. It was a simple request that should have been dealt with easily, but instead I felt like I was inconveniencing them. Overall, I don't feel the standard rooms offer good value for money, and the poor air conditioning, disappointing food, and lack of customer service meant I would not choose to stay here again.

The hotel has food and the small pool on the 2nd floor is nice. Otherwise: noise day and night. All day around the main pool on the 1st floor, playing music so loud that it's impossible to have a conversation, listen to a podcast or for the children to nap. Like being in a never ending night club. People asked the life guards repeatedly to turn down the volume, but no response. Horrible! In the night, there was extreme noise from bars close to the hotel until 6 in the morning. We asked for new room, hoping it would help as it was impossible to sleep, but the reception staff just rolled their eyes, said it wasn't their fault and cheked the computer obviously annoyed and careless ands said they couldn't do anything. After a week of 3 hours of sleep per night, we had to discontinue our stay and go home. One man around 50 with brown, wavy hair was the only kind person in the reception. Stay far away if you need sleep or prefer nice reception staff who're so tired of tourists that they just want to throw up.

The hotel has food and the small pool on the 2nd floor is nice. Otherwise: noise day and night. All day around the main pool on the 1st floor, playing music so loud that it's impossible to have a conversation, listen to a podcast or for the children to nap. Like being in a never ending night club. People asked the life guards repeatedly to turn down the volume, but no response. Horrible! In the night, there was extreme noise from bars close to the hotel until 6 in the morning. We asked for new room, hoping it would help as it was impossible to sleep, but the reception staff just rolled their eyes, said it wasn't their fault and cheked the computer obviously annoyed and careless ands said they couldn't do anything. After a week of 3 hours of sleep per night, we had to discontinue our stay and go home. One man around 50 with brown, wavy hair was the only kind person in the reception. Stay far away if you need sleep or prefer nice reception staff who're so tired of tourists that they just want to throw up.

We were extremely disappointed with this hotel and felt it offered very poor value for money. The food was one of the biggest issues. It often seemed stale, there was very little variety, and the dining areas did not always feel hygienic. On several occasions, glasses had visible stains on them. We paid for an all-inclusive package but ended up eating out every day because we could not enjoy most of the food provided. Breakfast was the only meal that did not leave us feeling unwell. My boyfriend also ordered a burger from the snack bar which was rubbery and appeared not to have been defrosted properly. The room was also below expectations. The furniture, including the bedside tables, was dated, chipped, and worn. The bed consisted of two single beds pushed together. One was comfortable enough, but the other dipped noticeably in the middle and the springs were very noisy. We also found bugs in the room during our stay. The location was another major concern. It is not somewhere we would consider family-friendly. The main strip is directly outside the hotel, making it more suited to party holidays. We found the area quite intimidating at times, with people constantly approaching us to sell things whenever we left the hotel and even while we were eating. We were also concerned to learn that a fatal incident had taken place less than a five-minute walk away shortly before our visit. Service during meal times was poor, largely because there did not seem to be enough staff for the number of guests staying at the hotel. The restaurant itself also felt too small and overcrowded. However, the staff we interacted with throughout our stay were friendly, polite, and worked hard. The issues we experienced appeared to be related more to staffing levels and management than to the efforts of the employees themselves. To be fair, the pool areas were one of the better aspects of the hotel. They were well maintained, pleasant to spend time around, and provided a much more positive experience than many of the other facilities. My boyfriend and I are both in our early twenties and do not have unrealistic expectations when travelling. This was our first holiday together, and we genuinely feel that the hotel fell far below the standard we expected. We tried our best to make the most of the trip, but ultimately felt that we had paid a premium price for an experience that did not deliver. For anyone visiting Tenerife, we would still recommend exploring other areas such as Costa Adeje. Activities like jet skiing and visiting Siam Park were highlights of our holiday. Tenerife has many beautiful and scenic areas, but unfortunately the location of this hotel did not match our expectations and significantly impacted our overall experience.

We were extremely disappointed with this hotel and felt it offered very poor value for money. The food was one of the biggest issues. It often seemed stale, there was very little variety, and the dining areas did not always feel hygienic. On several occasions, glasses had visible stains on them. We paid for an all-inclusive package but ended up eating out every day because we could not enjoy most of the food provided. Breakfast was the only meal that did not leave us feeling unwell. My boyfriend also ordered a burger from the snack bar which was rubbery and appeared not to have been defrosted properly. The room was also below expectations. The furniture, including the bedside tables, was dated, chipped, and worn. The bed consisted of two single beds pushed together. One was comfortable enough, but the other dipped noticeably in the middle and the springs were very noisy. We also found bugs in the room during our stay. The location was another major concern. It is not somewhere we would consider family-friendly. The main strip is directly outside the hotel, making it more suited to party holidays. We found the area quite intimidating at times, with people constantly approaching us to sell things whenever we left the hotel and even while we were eating. We were also concerned to learn that a fatal incident had taken place less than a five-minute walk away shortly before our visit. Service during meal times was poor, largely because there did not seem to be enough staff for the number of guests staying at the hotel. The restaurant itself also felt too small and overcrowded. However, the staff we interacted with throughout our stay were friendly, polite, and worked hard. The issues we experienced appeared to be related more to staffing levels and management than to the efforts of the employees themselves. To be fair, the pool areas were one of the better aspects of the hotel. They were well maintained, pleasant to spend time around, and provided a much more positive experience than many of the other facilities. My boyfriend and I are both in our early twenties and do not have unrealistic expectations when travelling. This was our first holiday together, and we genuinely feel that the hotel fell far below the standard we expected. We tried our best to make the most of the trip, but ultimately felt that we had paid a premium price for an experience that did not deliver. For anyone visiting Tenerife, we would still recommend exploring other areas such as Costa Adeje. Activities like jet skiing and visiting Siam Park were highlights of our holiday. Tenerife has many beautiful and scenic areas, but unfortunately the location of this hotel did not match our expectations and significantly impacted our overall experience.

We were extremely disappointed with this hotel and felt it offered very poor value for money. The food was one of the biggest issues. It often seemed stale, there was very little variety, and the dining areas did not always feel hygienic. On several occasions, glasses had visible stains on them. We paid for an all-inclusive package but ended up eating out every day because we could not enjoy most of the food provided. Breakfast was the only meal that did not leave us feeling unwell. My boyfriend also ordered a burger from the snack bar which was rubbery and appeared not to have been defrosted properly. The room was also below expectations. The furniture, including the bedside tables, was dated, chipped, and worn. The bed consisted of two single beds pushed together. One was comfortable enough, but the other dipped noticeably in the middle and the springs were very noisy. We also found bugs in the room during our stay. The location was another major concern. It is not somewhere we would consider family-friendly. The main strip is directly outside the hotel, making it more suited to party holidays. We found the area quite intimidating at times, with people constantly approaching us to sell things whenever we left the hotel and even while we were eating. We were also concerned to learn that a fatal incident had taken place less than a five-minute walk away shortly before our visit. Service during meal times was poor, largely because there did not seem to be enough staff for the number of guests staying at the hotel. The restaurant itself also felt too small and overcrowded. However, the staff we interacted with throughout our stay were friendly, polite, and worked hard. The issues we experienced appeared to be related more to staffing levels and management than to the efforts of the employees themselves. To be fair, the pool areas were one of the better aspects of the hotel. They were well maintained, pleasant to spend time around, and provided a much more positive experience than many of the other facilities. My boyfriend and I are both in our early twenties and do not have unrealistic expectations when travelling. This was our first holiday together, and we genuinely feel that the hotel fell far below the standard we expected. We tried our best to make the most of the trip, but ultimately felt that we had paid a premium price for an experience that did not deliver. For anyone visiting Tenerife, we would still recommend exploring other areas such as Costa Adeje. Activities like jet skiing and visiting Siam Park were highlights of our holiday. Tenerife has many beautiful and scenic areas, but unfortunately the location of this hotel did not match our expectations and significantly impacted our overall experience.

My wife and I are currently staying at the Alexandre troya in Tenerife and are two days into a ten day stay, and I'm afraid so far the hotel facilities are quite poor, we are staying in a deluxe room on a half board basis and have quickly worked out that the hotel is more focused on taking money from you than making you comfortable and enjoy your stay, we have a room in which the air conditioning, if I can call it that is unnoticeable on any of the three settings, no cold air and a faint sound of a fan , so we reported it and were told to close the door on the balcony, having stayed in quite a few hotels in our time we already knew this and the door was closed, in actual fact it's cooler with the door open and air con off, as for the room in fairness it's not too bad a little on the narrow side but the cleanliness is of a good standard, the hotel provides you with a welcome pack of two sachets of coffee a tea bag and three packs of single sugar , I plugged the coffee machine in last night and when I went to unplug it so I could plug the bedside lights back in the whole socket came out of the wall and the plug wouldn't come out so we now have live wires exposed with a dangerous socket, which I reported last night and still hasn't been fixed. Because we are only half board we are only entitled to one free drink with breakfast, any more and any drinks at all with the evening meal are charged for, all drinks during the day and evening are charged to your room which is fair enough, but you can't keep a track of all the charges going to your room unless you write them down as you go, one really disappointing thing is that you don't get provided with any drinking water, yesterday I asked if there was a drinking fountain for filling water bottles and was told no you have to buy bottled water, I would expect this if I was self catering but let's be honest you can stay in the cheapest hotel you can find in places like Egypt and you are provided with bottled water.on the plus side the food so far is of good quality and the weather is good and the shops are close enough to go out and buy bottled water at a much cheaper price than the hotel charges, I'm afraid we definitely won't be staying here again!

My wife and I are currently staying at the Alexandre troya in Tenerife and are two days into a ten day stay, and I'm afraid so far the hotel facilities are quite poor, we are staying in a deluxe room on a half board basis and have quickly worked out that the hotel is more focused on taking money from you than making you comfortable and enjoy your stay, we have a room in which the air conditioning, if I can call it that is unnoticeable on any of the three settings, no cold air and a faint sound of a fan , so we reported it and were told to close the door on the balcony, having stayed in quite a few hotels in our time we already knew this and the door was closed, in actual fact it's cooler with the door open and air con off, as for the room in fairness it's not too bad a little on the narrow side but the cleanliness is of a good standard, the hotel provides you with a welcome pack of two sachets of coffee a tea bag and three packs of single sugar , I plugged the coffee machine in last night and when I went to unplug it so I could plug the bedside lights back in the whole socket came out of the wall and the plug wouldn't come out so we now have live wires exposed with a dangerous socket, which I reported last night and still hasn't been fixed. Because we are only half board we are only entitled to one free drink with breakfast, any more and any drinks at all with the evening meal are charged for, all drinks during the day and evening are charged to your room which is fair enough, but you can't keep a track of all the charges going to your room unless you write them down as you go, one really disappointing thing is that you don't get provided with any drinking water, yesterday I asked if there was a drinking fountain for filling water bottles and was told no you have to buy bottled water, I would expect this if I was self catering but let's be honest you can stay in the cheapest hotel you can find in places like Egypt and you are provided with bottled water.on the plus side the food so far is of good quality and the weather is good and the shops are close enough to go out and buy bottled water at a much cheaper price than the hotel charges, I'm afraid we definitely won't be staying here again!

My wife and I are currently staying at the Alexandre troya in Tenerife and are two days into a ten day stay, and I'm afraid so far the hotel facilities are quite poor, we are staying in a deluxe room on a half board basis and have quickly worked out that the hotel is more focused on taking money from you than making you comfortable and enjoy your stay, we have a room in which the air conditioning, if I can call it that is unnoticeable on any of the three settings, no cold air and a faint sound of a fan , so we reported it and were told to close the door on the balcony, having stayed in quite a few hotels in our time we already knew this and the door was closed, in actual fact it's cooler with the door open and air con off, as for the room in fairness it's not too bad a little on the narrow side but the cleanliness is of a good standard, the hotel provides you with a welcome pack of two sachets of coffee a tea bag and three packs of single sugar , I plugged the coffee machine in last night and when I went to unplug it so I could plug the bedside lights back in the whole socket came out of the wall and the plug wouldn't come out so we now have live wires exposed with a dangerous socket, which I reported last night and still hasn't been fixed. Because we are only half board we are only entitled to one free drink with breakfast, any more and any drinks at all with the evening meal are charged for, all drinks during the day and evening are charged to your room which is fair enough, but you can't keep a track of all the charges going to your room unless you write them down as you go, one really disappointing thing is that you don't get provided with any drinking water, yesterday I asked if there was a drinking fountain for filling water bottles and was told no you have to buy bottled water, I would expect this if I was self catering but let's be honest you can stay in the cheapest hotel you can find in places like Egypt and you are provided with bottled water.on the plus side the food so far is of good quality and the weather is good and the shops are close enough to go out and buy bottled water at a much cheaper price than the hotel charges, I'm afraid we definitely won't be staying here again!

Superb location, great rooms and amenities. Bar and pool areas spotless.

Superb location, great rooms and amenities. Bar and pool areas spotless.

My family and I have just returned from a week's stay at hotel Troya on a half-board basis. We were a family of four adults and three children staying in a standard room and a family room. The rooms themselves are quite basic but functional. Both rooms had large bathrooms and the family room had a good sized bedroom and 'living' room (containing two pull out sofa beds). The standard room was quite small though, especially when the sofa bed was pulled out. The beds themselves were also fairly uncomfortable with very firm mattresses that left me waking up a bit achy for the first few nights. Both rooms contained a mini fridge which came in very useful as well as an in-room safe. Unfortunately, there was an additional fee to use the safe which felt quite unnecessary given we'd already paid for the rooms and using the safe, which was already there, wouldn't require any additional work for the staff. We were disappointed by this charge. The balconies in the rooms were also quite small. The balcony in the family room particularly was tiny to the point there was almost no point in it even having an balcony. A table and two chairs had been squeezed onto it but there wasn't enough space for two people to actually pull those chairs out and sit on them. This family room also overlooked the pool of a neighbouring hotel which played very loud music all day making it quite noisy. The standard room overlooked the solarium so was much more peaceful although, on a low floor, lacked privacy as people were sunbathing in the day literally 6ft away from the balcony. The showers had good water pressure but in both of our rooms we were only able to obtain two temperatures - cold or far too hot. On the plus size, the rooms were both very clean and tidy when we arrived and the house keeping staff did an excellent job of cleaning and making up beds on a daily basis. I would give the rooms themselves 3/5. The hotel grounds are very picturesque and all of the common areas are clean, tidy and well maintained. There were two main pools, a large pool as well as quite a deep infinity pool and there were copious amounts of sun loungers available meaning even if we didn't go to the poolside until 3pm, we could always find some available beds. Pools were also heated which was a nice touch. Additionally, there was a small children's pool (this one was unheated) and a separate adult only infinity pool. The adult only pool area is unfortunately much smaller and we unfortunately did not get chance to use this at this any point during our weeks stay as you needed to get there early. I've never been a fan of partaking in sun bed wars on holiday so we just gave it a miss. It is, however, a beautiful section of the hotel with it's own bar area and lush greenery. Our whole party enjoyed the main pool area and this section definitely gets 5/5 from us. The main pool area also contained a large bar which was chronically understaffed all week. There was often only one person serving during the day and on a few occasions we'd end up waiting for multiple cocktails to be made before we could quickly purchase an ice cream for the kids. I don't think we ever visited the bar area without a decent wait to be served. There is also no option to pay for your drinks as you go, everything is charged to your room and paid on checking out. The bar did, however, contain a large selection of drinks and the alcohol options were very reasonably priced. Soft drinks, however, were cheaper to buy from the shop around the corner than at the bar and we often just went and purchased a few bottles from the shop to keep around the pool with us instead. This allowed us to avoid long queues at the bar every time someone wanted a drink too. The restaurant was large and, again, kept clean and tidy. One problem that we did consistently encounter as a larger group was that the vast majority of tables were set out for two. There were a handful of tables for four and one larger table for 8. We very rarely all tried to eat at the same time but it was often a struggle to even find a table for four of us. One night at dinner there were no tables for four at all, so we asked a member of staff if we could push two tables for two together. She said something in Spanish and then walked off, after a few minutes and realising she wasn't returning to help us we took upon ourselves to push the tables together. She then returned and told us off for doing so. Dinner was a constant struggle with staff too. As everything is charged to the rooms, we could often need a couple of drinks charged to one room and a couple charged to our other room - this was apparently a momentous task. The youngest child in our party was also under two and I don't think she was included in the number of people in our room due to being an infant. The family room was booked for two adults, one child and an infant. So, when two adults, one child and an infant were seated for dinner we were constantly told our room only had dinner for three, not four. Every evening we ate in the restaurant we had to have this same battle for drinks and to ensure we could all eat. The most annoying thing was, it always fine. Every single time we'd have a five minute 'issue' when there apparently never needed to be one in the first place. The attitude of the staff in the restaurant was less 'how can I help?' and more 'what do you want?'. With the exception of the chefs at the cooking station, they were all thoroughly miserable and appeared to find hotel guests an inconvenience more than anything. The food itself was fine. Nothing to get particularly excited about but entirely edible. All of the cooked items at breakfast tasted a little strange. Sausages and scrambled eggs were much too salty for my taste and one day we tried the cooked mushrooms to find they almost tasted like plastic. But there were plenty of cold options which were nice enough. Dinner was similar, each night had a different theme although you'd struggle to guess what it was to be honest. Cooked options were limited but tasty and there was always a large selection of meats and cheeses as well as salads and breads. Despite being half-board, we did opt for a few dinners out instead of eating at the restaurant for something a bit 'nicer' but we were happy enough with the food overall. The location of the hotel is also good. There's easy transport links to a number of different areas if you fancy going further afield and there's a taxi rank just around the corner. The beach is literally across the road were sun loungers can be rented for a reasonable price and there's lots of shops and restaurants along the beach front within a short walk. The only issue is it is right on Veronica's strip. It's not too bad in the day time but if you dare venture out past 6pm you'll be offered drugs 5 times in 5 minutes (and that's genuinely not an exaggeration). One evening a random man tried speaking to the kids to distract them whilst they're mate offered their dad cocaine. This of course not the fault of the hotel but definitely worth considering if you're travelling with children. There's a lot of really dodgy people hanging around in the evenings. We very quickly learned that if we were out past 7pm we needed to get a taxi back to the hotel to avoid walking down this street with the kids. All in all we had a nice stay despite some issues, if I were to visit Tenerife again I would probably try a different hotel but I would be happy enough to return here if needed.

We’ve just returned from a week at this hotel, and unfortunately it was a very disappointing experience. Cleanliness throughout the hotel was below standard, and the food was consistently poor. Meals were often cold and lacked quality, which made dining there unpleasant. On our final day, we had a particularly upsetting experience. We went for lunch and were never informed that we were no longer entitled to food. While my children had already started eating, a waiter approached us and told us we couldn’t stay. I then had to remove them from the restaurant, which was embarrassing and distressing. When I raised this with reception, one male staff member was extremely aggressive. He blamed me for not checking, rather than acknowledging that reception had failed to inform us. He was dismissive, uncooperative, and behaved in a confrontational manner, including raising his voice and pointing his finger in my face. This was completely unacceptable, especially in front of my children. A female receptionist did try to assist, but he continued to interrupt and escalate the situation. I spoke with the Jet2 representative, who agreed this was not acceptable and confirmed they would be raising it with hotel management. Finally, the location is not suitable for families. The hotel is situated on Veronica’s strip, which was littered with broken glass and rubbish, and felt unsafe and inappropriate for children. Overall, I would not recommend this hotel, particularly for families, based on our experience. If you want, I can also shorten it for a Google review or make it more formal for a complaint email.