Alexandre Hotel Gala

Very good, incredible staff and a lot of variety of activities

Very good experience and the food was delicious.

We have just returned from 10 days all inclusive at hotel Gala. We were on the 6th floor, facing the 247 shop, a bit noisy but honestly a good location for the strip/restaurants/excursions and Costa Adeje however, honestly. We will not be going back. The food was not good at all. Every evening they have a chef cooking meat/fish. On our last night we were served raw pork fillets! The afternoon prior my partner had a green mint sauce and chewed down on a piece of glass, when we told the waiter, he wasnt too concerned, he showed it to one of the chefs, and everyone carried on- the sauce carried on being served until I had found the manager who rightly removed the entire bowl of sauce. Another night, we sat down for dinner and a young waiter holding a tray of drinks accidentally poured it down my partners back- no instant apology. Partner had to go back up and get washed & changed again. The dining room service was sloppy. No cutlery on the tables, you have to keep waving waiters down just to get a drink. Some waiters will take your order with a room number, others will say room card? If you don't have it on you, they will just walk away. Not very friendly at all. The pool was ok, always managed to get a sunbed but they are quite dirty. Poolside food awful. Raw dough sloppy cheap cheese pizza with undercooked chips. Cocktails horrible- super sweet syrup drink! We have also both left with really bad throats/chesty coughs- most likely from the filthy air con unit in the room! Evening entertainment was hit and miss but killed a couple of hours before heading out. Generally the staff were underwhelming & uninterested. Reception staff were however very sweet & helpful. The cleaners were also very friendly and always cleaned the room to a good standard.

Stayed for a week the start of July wish we stayed longer!! Very clean and tidy hotel. Food was good and drinks were good. First time away with a toddler and she loved it. Big thank you to acomar and the woman entertainer I didn’t catch her name! Yous were brilliant!! Thanks for a great holiday! We will be back!

Great hotel, good location, atmosphere and value for money, always clean however service is slow in the restaurant and pool bar. Entertainment around the pool was good acomar was funny

We love Acomar! From Hungary The red girls!

Lovely pool and hotel great holiday with lovely staff.

Brilliant hotel and lovely staff. Enjoyed my time here a lot. Would definitely come here again.

Beautiful hotel very friendly very clean. Cleaners always smiling. All round my holiday was lovely

Very lovely hotel and friendly staff. Hotel was clean and pool area was amazing. Will be back.

Very lovely hotel and friendly staff. Hotel was clean and pool area was amazing. Will be back.

Verry location. Atmosfer i rooms really good. Food verry verry good. Roms are convitent and cleas.

Verry location. Atmosfer i rooms really good. Food verry verry good. Roms are convitent and cleas.

Location is good for sightseeing. Nice atmosphere and really helpful people. Rooms are convinient and clean.

Location is good for sightseeing. Nice atmosphere and really helpful people. Rooms are convinient and clean.

We've just returned from our fourth consecutive year at Hotel Gala and while every year has been excellent, this year's holiday was truly on another level thanks to the addition of Acomar to the entertainment team! Acomar completely transformed the holiday atmosphere, keeping guests entertained from morning through to the evening. We honestly haven't laughed so much in years - his energy, humour and hilarious antics made every day memorable! 😂 He was also absolutely fantastic with the children. They adored him and it was wonderful to see how much effort he put into making everyone feel included and happy. Well done, Hotel Gala, for employing such an incredible entertainer. Please don't ever lose him - he's worth his weight in gold! We're certain we're not the only guests who feel this way and we're sure many people will return purely because of this brilliant and talented guy. 😊 See you next year!!

We've just returned from our fourth consecutive year at Hotel Gala and while every year has been excellent, this year's holiday was truly on another level thanks to the addition of Acomar to the entertainment team! Acomar completely transformed the holiday atmosphere, keeping guests entertained from morning through to the evening. We honestly haven't laughed so much in years - his energy, humour and hilarious antics made every day memorable! 😂 He was also absolutely fantastic with the children. They adored him and it was wonderful to see how much effort he put into making everyone feel included and happy. Well done, Hotel Gala, for employing such an incredible entertainer. Please don't ever lose him - he's worth his weight in gold! We're certain we're not the only guests who feel this way and we're sure many people will return purely because of this brilliant and talented guy. 😊 See you next year!!

We have just got home after a fantastic 10 days away. We came to this hotel 2 years ago and we loved it just as much this time as we did back then. We had complimentary wine and chocolates in our room for rebooking, rooms were immaculate, food was great plenty of choice- plus a kids section with chicken nuggets, hot dogs etc which was perfect for my fussy 4 year old. Entertainment was fab, especially acomar who was amazing with kids and doing mini disco, my little boy looked forward to seeing him every night. We are already looking at booking up again for next year. Thanks again.

We’ve been here twice now and it’s been amazing both times. The entertainment team are amazing and so caring.

We’ve been here twice now and it’s been amazing both times. The entertainment team are amazing and so caring.

Overall amazing hotel with very friendly staff, consistently clean rooms, food was a classic all inclusive where they have something for everyone but did themed food nights however breakfast and snack bar was same ish every day. If you’re looking for a family friendly holiday to adventure out, location isn’t the greatest due to it being close to Veronica’s. With the pool bar, staff are hard working but the waits were very long for drinks and food as it was cooked when you asked for it. Additionally, I think both bars should be open all day to reduce the waiting time. Would come again

Overall amazing hotel with very friendly staff, consistently clean rooms, food was a classic all inclusive where they have something for everyone but did themed food nights however breakfast and snack bar was same ish every day. If you’re looking for a family friendly holiday to adventure out, location isn’t the greatest due to it being close to Veronica’s. With the pool bar, staff are hard working but the waits were very long for drinks and food as it was cooked when you asked for it. Additionally, I think both bars should be open all day to reduce the waiting time. Would come again

Overall amazing hotel with very friendly staff, consistently clean rooms, food was a classic all inclusive where they have something for everyone but did themed food nights however breakfast and snack bar was same ish every day. If you’re looking for a family friendly holiday to adventure out, location isn’t the greatest due to it being close to Veronica’s. With the pool bar, staff are hard working but the waits were very long for drinks and food as it was cooked when you asked for it. Additionally, I think both bars should be open all day to reduce the waiting time. Would come again

Hotel is great Food is good Staff are kind Rooms are clean No complaints about anything Acomar is great with all people

Hotel is great Food is good Staff are kind Rooms are clean No complaints about anything Acomar is great with all people

Hotel is great Food is good Staff are kind Rooms are clean No complaints about anything Acomar is great with all people

Hotel is great Food is good Staff are kind Rooms are clean No complaints about anything Acomar is great with all people

i think its very good if you want a family holiday especially because of the kids entertainment and acomar makes it very good for the kids the entertainment is also amazing. the food is brilliant and the pork last night was excellent! the chef made sure that we liked them first before giving us them 100% recommend

i think its very good if you want a family holiday especially because of the kids entertainment and acomar makes it very good for the kids the entertainment is also amazing. the food is brilliant and the pork last night was excellent! the chef made sure that we liked them first before giving us them 100% recommend

i think its very good if you want a family holiday especially because of the kids entertainment and acomar makes it very good for the kids the entertainment is also amazing. the food is brilliant and the pork last night was excellent! the chef made sure that we liked them first before giving us them 100% recommend

Bad points - Food was hit or miss / bar serving times was often slow. One chef that worked on the Mondays serving the grilled food cooked food very well and also checked we were happy with it before serving. Acomar from entertainment made our holiday, such an amazing character excellent with children and adults. Always around always and happy to help with anything! Would highly recommend keeping this employee as his is an asset to your hotel!

Bad points - Food was hit or miss / bar serving times was often slow. One chef that worked on the Mondays serving the grilled food cooked food very well and also checked we were happy with it before serving. Acomar from entertainment made our holiday, such an amazing character excellent with children and adults. Always around always and happy to help with anything! Would highly recommend keeping this employee as his is an asset to your hotel!

Very good experience, excellent service and cleanliness.

Very good experience, excellent service and cleanliness.

I like it very much, nice service, tasty food:)

Just returned from 5 nights money went missing from room £180 euros. Staff did nothing said to ring police but they probably not do anything. Disappointing response for a young couple on first holiday away together

Just returned from 5 nights money went missing from room £180 euros. Staff did nothing said to ring police but they probably not do anything. Disappointing response for a young couple on first holiday away together

Check-in & Reception Upon arrival, the reception area was spacious, clean, and tidy. There were plenty of staff on hand to ensure a quick check-in, and they briefly explained how the all-inclusive package worked. However, we had a deal that included room credit, which wasn’t mentioned until we explicitly asked about it. Our parents had actually checked in the day before, and the credit was conveniently omitted for them too until I raised it. Once questioned, it was added to both of our rooms. The Rooms The rooms were spacious, though they felt a little tired. The hotel features a staggered diagonal design facing the ocean. Because of this, while they claim to offer a "sea view", you could actually only see the sea from one corner of the balcony, while the other corner looked out at the mountains. Food & Dining The food was plentiful, and the salad bar offered a great, fresh selection that changed slightly with each meal. Unfortunately, the hot courses were nothing special and a bit disappointing. For example, on "Oriental Night", the soup was without a doubt the best thing on offer, which doesn't say a great deal. Other hot dishes were often very stewed or oily. The fresh live-cooking station usually featured one meat and one fish option; these were always nicely cooked, and you could have as much as you wanted. While the themed evenings were advertised as Local, USA, or Oriental, it was a massive stretch to say they resembled the actual cuisine of those regions. Paella was on offer almost every night, but the standard versions were quite poor, though the black paella and pasta versions were slightly better. Overall, you will get fed, but it is certainly not the best standard of dining. Drinks & A Word of Warning The standard drinks were actually very good—better quality than we’ve experienced at other all-inclusive resorts. That said, the cocktails were not good at all, and it is definitely not worth paying extra for the "special" cocktails. A note of caution: One evening, we used our room credit to order a premium gin that we drink regularly at home. Taking one sip, I could tell without a doubt that it wasn't right. My wife drank hers and was physically sick an hour later. Something was definitely amiss there, so I'd advise staying clear of the premium spirits or taking extra care. Pool & Entertainment The pools themselves are very good, and the entire pool area is kept clean and tidy. The hotel explicitly advertises that they do not allow sunbed reserving, yet people were openly doing it every day, which became very annoying on busy days. The shallow pool is great for a paddle, but do be careful with the deeper pool if you have children, as it is easily 6 feet deep across all parts. It is, however, lovely for a cool down. The evening entertainment was very repetitive and much the same each night. It’s okay to watch for a few evenings, but if you are staying here for a longer holiday, you will likely get bored. Staff & Customer Service Most of the staff work incredibly hard, though they do seem a little fed up at times. If you take the time to get to know them a little, a €5 tip really goes a long way. However, check-out was a frustrating experience. We were abruptly told that we owed money on the rooms. Upon reviewing the bill, we found charges for drinks from the day we arrived, dated before we had even checked in! Furthermore, the bar had completely messed up the invoicing; rather than splitting the drinks across our room and our parents' room, they had lumped everything onto one bill. The receptionist bluntly told us she couldn't do anything about it and that we would have to go to the bar to argue it. As we were just about to leave for our flight and the value wasn't massive, we simply couldn't be bothered with the hassle. Final Verdict If you manage your expectations, you can absolutely have a nice holiday here. It’s a clean hotel with great pools and decent standard drinks, but take care.

Check-in & Reception Upon arrival, the reception area was spacious, clean, and tidy. There were plenty of staff on hand to ensure a quick check-in, and they briefly explained how the all-inclusive package worked. However, we had a deal that included room credit, which wasn’t mentioned until we explicitly asked about it. Our parents had actually checked in the day before, and the credit was conveniently omitted for them too until I raised it. Once questioned, it was added to both of our rooms. The Rooms The rooms were spacious, though they felt a little tired. The hotel features a staggered diagonal design facing the ocean. Because of this, while they claim to offer a "sea view", you could actually only see the sea from one corner of the balcony, while the other corner looked out at the mountains. Food & Dining The food was plentiful, and the salad bar offered a great, fresh selection that changed slightly with each meal. Unfortunately, the hot courses were nothing special and a bit disappointing. For example, on "Oriental Night", the soup was without a doubt the best thing on offer, which doesn't say a great deal. Other hot dishes were often very stewed or oily. The fresh live-cooking station usually featured one meat and one fish option; these were always nicely cooked, and you could have as much as you wanted. While the themed evenings were advertised as Local, USA, or Oriental, it was a massive stretch to say they resembled the actual cuisine of those regions. Paella was on offer almost every night, but the standard versions were quite poor, though the black paella and pasta versions were slightly better. Overall, you will get fed, but it is certainly not the best standard of dining. Drinks & A Word of Warning The standard drinks were actually very good—better quality than we’ve experienced at other all-inclusive resorts. That said, the cocktails were not good at all, and it is definitely not worth paying extra for the "special" cocktails. A note of caution: One evening, we used our room credit to order a premium gin that we drink regularly at home. Taking one sip, I could tell without a doubt that it wasn't right. My wife drank hers and was physically sick an hour later. Something was definitely amiss there, so I'd advise staying clear of the premium spirits or taking extra care. Pool & Entertainment The pools themselves are very good, and the entire pool area is kept clean and tidy. The hotel explicitly advertises that they do not allow sunbed reserving, yet people were openly doing it every day, which became very annoying on busy days. The shallow pool is great for a paddle, but do be careful with the deeper pool if you have children, as it is easily 6 feet deep across all parts. It is, however, lovely for a cool down. The evening entertainment was very repetitive and much the same each night. It’s okay to watch for a few evenings, but if you are staying here for a longer holiday, you will likely get bored. Staff & Customer Service Most of the staff work incredibly hard, though they do seem a little fed up at times. If you take the time to get to know them a little, a €5 tip really goes a long way. However, check-out was a frustrating experience. We were abruptly told that we owed money on the rooms. Upon reviewing the bill, we found charges for drinks from the day we arrived, dated before we had even checked in! Furthermore, the bar had completely messed up the invoicing; rather than splitting the drinks across our room and our parents' room, they had lumped everything onto one bill. The receptionist bluntly told us she couldn't do anything about it and that we would have to go to the bar to argue it. As we were just about to leave for our flight and the value wasn't massive, we simply couldn't be bothered with the hassle. Final Verdict If you manage your expectations, you can absolutely have a nice holiday here. It’s a clean hotel with great pools and decent standard drinks, but take care.

We love Acomar! Hotel is so beautiful, buffet is excellent, entertainment is incredible, and the atmosphere around the pool is so fun!

We love Acomar! Hotel is so beautiful, buffet is excellent, entertainment is incredible, and the atmosphere around the pool is so fun!

The welcome at reception on arrival was really nice, very friendly and helpful. If we wanted a taxi they would call one and it arrived in a few minutes. The location was great for the nightlife and right next to the beach. The atmosphere was lovely around the pool in the day with activities available for family's to join in. We loved the nighttime entertainment. The room was nice and clean, with fresh towels each day, the cleaners were lovely. We stayed all inclusive, we didn't really like the cocktails on offer, there were only 3 or 4 different ones you could choose from, and they were from a machine, you had other drink options though wine, beer, sangria, gins, rum etc but they were served with pop out of a machine. The food was really nice plenty of choice, nice to try things you normally wouldn't. We had use of the spa included in our package, it was really nice plenty of things to use, cold plunge pool, oxygen showers, bucket shower, hot cold shower, steam room, sauna, jacuzzi and different massage jets to use in the pool, the water was lovely and warm, just wished I had used it more. I booked a massage one day for an extra treat and loved it, very relaxing.

Absolute fantastic stay. The staff are amazing, polite, attentive and extremely helpful. The restaurant had lots of choice to suit all pallets. The pool area is fabulous, no issues getting a sun lounger..Rooms are spotless, cleaned daily with towel changes each day. No criticism at all. Evening entertainment great..Perfect stay, will definitely return. Hotel Gala thank you for a wonderful stay.

Absolute fantastic stay. The staff are amazing, polite, attentive and extremely helpful. The restaurant had lots of choice to suit all pallets. The pool area is fabulous, no issues getting a sun lounger..Rooms are spotless, cleaned daily with towel changes each day. No criticism at all. Evening entertainment great..Perfect stay, will definitely return. Hotel Gala thank you for a wonderful stay.

We came on a lads holiday and had a great time. The location is ideal. The drinks are okay and the service is very slow however, credit to Martin behind the bar he was very friendly. There was one member of staff behind the snack bar who was extremely rude and swore at me in Spanish thinking I wouldn’t realise 🤣. The food is average at best but for the value can’t complain, there’s plenty of selection. It’s also impossible to get a drink in the restaurant when it’s busy which is probably due to understaffing. Would highly recommend for families or any young groups.

We came on a lads holiday and had a great time. The location is ideal. The drinks are okay and the service is very slow however, credit to Martin behind the bar he was very friendly. There was one member of staff behind the snack bar who was extremely rude and swore at me in Spanish thinking I wouldn’t realise 🤣. The food is average at best but for the value can’t complain, there’s plenty of selection. It’s also impossible to get a drink in the restaurant when it’s busy which is probably due to understaffing. Would highly recommend for families or any young groups.

Our stay in the Gala hotel was perfect. The room was very clean, the pool and the breakfast was top class. The location of the hotel is perfect and just minutes away from the safari centre and all the main bars/restaurants. Definitely would stay again!

We had a fantastic time in this hotel. Perfectly for families with kids. Our room was cleaned everyday with fresh towels. Good choice of food. Great location close to the beach, shops and restaurants. Fantastic entertainments. You don’t have to carry cash or debit card with you as you paying with your room key. And then end of the day or holiday you paying the bill. The only thing is that rooms doesn’t look like on the picture, the sofa-bed was very uncomfortable for our 9 years old son. Adult wouldn’t be able to sleep on it :/ Would I return to this hotel? Yes! Definitely!

This is not a 4 stars hotel at all, 2 and a half maybe. Food was crap, not many to choose from, the lady from reception was a very arrogant one, not helpful at all, the room not like in the photos, cleanliness also was very bad, I wouldn’t go back there.

We recently stayed at this hotel on an all-inclusive basis and unfortunately our experience fell far below expectations. The food was consistently disappointing, with very limited choice and little variation throughout our stay. What was available was often bland and lacked flavour, making the all-inclusive offering poor value. There was also a persistent smell of faeces around the pool corner bar area, which was unpleasant and unacceptable in a holiday environment. The WiFi service was extremely poor. It did not reach our room and was unreliable around the pool area, making it difficult to stay connected during our stay. The drinks included within the all-inclusive package frequently tasted watered down, which further added to our disappointment. More concerning was the issue with the security of our room. The back door lock was broken, creating an obvious security risk. In addition, on one particular day our back door was repeatedly left unlocked and open on four separate occasions. The cleaner admitted responsibility for two of these incidents, but when we reported the third and fourth occurrence, reception staff were unable to tell us who had entered the room or why the door had been left open. They stated the only legible reason was the wind has turned handle inside the room and opened the door - which it impossible. As a group of girls travelling together, this situation left us feeling unsafe and vulnerable. The hotel's response was inadequate. Staff offered to check the lock, despite it already having been changed upon our arrival, and later suggested moving us to another room. However, this did little to address our concerns, as the issue was not simply the room itself but the apparent lack of security procedures and accountability regarding access to guest accommodation. The evening entertainment was also very poor. One night's entertainment consisted of a comedy act that appeared to be aimed at young children rather than adult guests, offering little enjoyment for the majority of those attending. Overall, the combination of poor food quality, inadequate WiFi, unpleasant odours around the pool, weak drinks, disappointing entertainment, and most importantly the serious security concerns, meant that this was not the relaxing and enjoyable holiday we had expected. We left feeling extremely disappointed and would not recommend this hotel based on our experience.