ALEGRIA PLAZA PARIS 4* Superior

I am very disappointed with my experience at this resort. The website advertises facilities and services that are simply not available or do not match what is actually offered. This is misleading and gave us false expectations before our stay. When I raised my concerns with the staff on duty, they told me there was no one above them available to help because the manager was off that day. As a result, no one was willing or able to resolve the issue or take responsibility. I expected better customer service and honesty in the way this resort presents itself. I hope the management addresses these issues so future guests are not misled.

Our overall experience during this trip was disappointing and did not meet our expectations. One of the biggest issues was the very limited choice of vegetarian food. The menu lacked variety, making it difficult to find suitable meal options throughout our stay. We also found it surprising that the room did not include basic amenities such as a kettle, tea bags, coffee, or complimentary drinking water, which are standard facilities in many hotels. On the positive side, the rooms were spacious, clean, and comfortable, which made our stay somewhat pleasant. However, the service was inconsistent. Some members of the reception and dining staff lacked cooperation, understanding, and a customer-friendly attitude. Even simple requests, such as asking for plain drinking water, felt like an unnecessary challenge. We often felt that our concerns were not taken seriously, and there was little effort to accommodate reasonable requests. Overall, while the property itself has potential due to its comfortable rooms, the lack of basic in-room amenities, limited vegetarian dining options, and the indifferent attitude of some staff members significantly affected our experience. We hope the management takes this feedback seriously and works on improving both the guest services and dining experience.

Extremely Disappointing Stay This was one of the most disappointing hotel experiences we've had. The hotel advertises a Full Board package that appeared to include all meals with tea, coffee, and drinks. However, once we arrived, we were told that these were only included with the All Inclusive package. This was not made clear during the booking process and felt misleading. The hospitality was far below expectations. We never felt genuinely welcomed, and several members of staff were rude and unhelpful throughout our stay. The food was another major disappointment. There were very few vegetarian options, making it difficult to enjoy our meals. The room itself was uncomfortable because the air conditioning was not working, despite outside temperatures being around 32°C. There were also no tea or coffee-making facilities in the room. The swimming pool was also much smaller than the photos suggested. Overall, the hotel did not deliver what was advertised. Between the misleading Full Board package, poor hospitality, lack of vegetarian food, broken air conditioning, extra charges for facilities, and unhelpful staff, the stay was not worth the money. We would not return and cannot recommend this hotel.

Location is good and we were happy when we first arrived to the hotel. Check in was smooth we asked for swining pool facing rooms but we were given street facing room. We were fine with this. But things started going pear shape when we went for lunch. There was not much vegetarian options, apart from salad & fries. We booked for full board and it was written that we will get food & drinks during all meals. During lunch no drinks was served not even water. When we asked the staff was rude and not helpful. The reception said we couldn't even upgrade to all inclusive even when we were ready to pay. No reason given no manager or decision maker on site. We requested for kettle even that wasn't provided. We are having the worst experience and we feel cheated. The website we booked from promised many things but it wasn't delivered. We are here to celebrate our friend's birthday but it was ruined.

This is one of the worst holidays I have ever had in Spain. We were told that is was adults only but it wasn't it was overrun with children who were staying there for some sports tournament. They were supposed to be supervised but were left to do what they wanted. A couple of the hotel staff did try to tell them but the children just ignored them. In the whole of my stay there I used the pool once as the children took it over and were constantly jumping or diving in. We went upstairs to the jacuzzi but the children followed and thought it was fun to jump In and out of the jacuzzi and put the tables for the drinks into the jacuzzi as well. There wasn't much choice for food and it was cold so we did eat out a couple of times. There were only a few members of staff who were friendly towards us. I cannot fault the room it was clean the bed was comfy and our air conditioning worked perfectly. Would not recommend anyone to stay here