ALEGRIA EL BARRANCO

Mould in the air con and rooms were filthy. We had 3 room changes due to finding mould in the air con!!! The mould was cleaned with a bottle of bleach and a towel initially in one of the rooms before we had a room change. I tried to explain to the manager that it needed doing professionally and he was trying to brush off that fact it was mouldy by saying they aren’t new air cons and that it was dirt. He called me in twice to check the air con, and it had mould in the filters still so I told him as I had stood on a chair and held my phone torch up to it, he said he couldn’t see it and it was fine and I believe in the end he called me crazy. Our third and final room was a generous “upgrade” ended up being the same exact room we got moved to the second time. I left the place in tears we only stayed for one night and still had 7 more nights remaining. Disgusting place, please stay away unless you want to get ill from a mouldy air con and sleep in a filthy room!! They will tell you the air con been cleaned but just know it has not been done professionally and there will still be mould higher up which will only grow again.

I urge any who reads this to not even waste their time considering this incredibly awful place. On our final night staying here we returned to our room to find it had been robbed. Passports, debit card, money, jewellery and clothing all stolen from our room. We were given a room with a terrace, which is how these people even managed to break in as the thieves must’ve forcefully pulled our back door and managed to get it unlocked and enter. The staff here are beyond despicable showing absolutely zero concern of this robbery, stating that it’s all our responsibility to take care of issues like this. The room is cleaned ONLY on your 5th day of staying which we found incredibly unhygienic and just disgusting. Maybe the rooms wouldn’t show such wear and tear if they were able to upkeep them more. They are clearly used to hearing people complain about robberies and how awful their rooms are because the staff are just really unbothered. Pool is tiny and cold so if you’re looking for a nice pool then you definitely will not get that. They have modernised their rooms but they are just falling to bits including furniture, flooring and bathrooms. Our trip here resulted in hours at the police station, travelling to the british consulate and now hours on the phone to insurance companies etc. So for your own sanity i beg that you don’t go anywhere near this awful place as I wouldn’t wish anyone to go through what we did.

Please please please don’t stay in this hotel. Me and my friends stayed here and were robbed when we were out at night, passports, money, cards, and multiple other personal items stolen. The staff are completely useless and are blatantly involved in the robbery that continues to occur in this hotel. On top of this the place is a mess, rooms don’t get cleaned, towels and washing not dealt with, pool is freezing and tiny, staff are ridiculously rude, unhelpful and extremely disrespectful, especially to young people experiencing something as severe as this. The back door does not lock which is obviously how the room was entered, we had a description of the 2 women who robbed the room as other guests at the hotel had seen them lurking around that night, and only female items were stolen from our room our male friends case was left untouched. We went to the police and had to spend hours dealing with this mess with absolutely zero help. And to top it all off they refused to give us our deposit back as it was taken on my friends card which was stolen from their hotel. This is only a fraction of the issues we encountered. It always seems like it won’t be you until it is, if you care about your safety I couldn’t urge you more to find somewhere else to stay. Without a doubt the worst hotel I’ve ever stayed in and seriously needs to be shut down.

Please do not stay here. Floors splattered, beds dirty, generally unclean. Two towels for a room with three people and told no when we asked for one more. We were also ROBBED and our passports and other belongings were stolen. Our room was broken into and hotel staff blamed us because they said there was no sign of forced entry. Hotel staff generally rude and unhelpful. Refused to return our deposit. Not entirely sure why we had to pay a deposit in the first place. Please don’t stay here. It’s unsafe.

Scamming, thieving you know what’s! Don’t stay here unless you want your belongings robbed and your holiday ruined. Would rather stay in shreks swamp for the night.