Alannia Salou

Grounds and facilities - amazing, considering how busy this hotel is, the place is always spotless. Grounds are beautiful and the clever use of space to fit in as much as possible into a compact area I think is great. Especially when you have kids wanting to go in all directions. We did find our 14 year old too old for this hotel. He struggled with the lack of 2m deep pool and slide sizes but for our other 3 it was amazing for them. Allergies - this is something that has really mixed reviews for this hotel. So I contacted the hotel before booking and they ensured me they catered. This is true but also not, probably hence the mixed reviews. If you ask for a gluten free pasta you will get a gluten free pasta BUT not a single food is labelled that is out. This is the only hotel we have ever had this with and I really feel this is a massive let down for the hotel. Food - we paid extra to go half board. I really wish we didn’t now. We are not a fussy family, we have done many budget hotels including Bulgaria but be warned. This really is the worst hotel we have been to for food. The restock time is so slow, half the time it’s not restocked and nearly always cold. It’s also the least selection of foods we have ever seen in a hotel. If you go to breakfast later in the morning - be warned you won’t get a mug or tea spoon. Pool bar - we ate here for lunch 3 days and we really enjoyed the food. Unfortunately we found the drinks quite costly so we ended up stocking up at the supermarket and bringing our drinks down from the room instead. Also they put hot water in our daughters free from pot noodles which was handy as rooms don’t have kettles. I do understand why they charge €1 a cup that you get refunded when you take it back with the receipt but I found this so annoying, it wasn’t a quick process and if you lose the receipt then you can’t get refunded for them. Rooms - we knew about the room layout before we went and this didn’t bother us. We are a family of 6 so dad and son went in 1 room and myself and 3 girls went in the other. The only thing I do find strange is that the toilet is a swinging 3/4 door. Absolutely no privacy if you need it lol. The storage was hard to juggle. We do a lot of caravan holidays and this is what I would compare the room size to. Compact but clean but you probably will live out a suitcase if you are a family of 4 in 1 room. We chose not to pay more for the garden room and I’m so glad we didn’t. I actually preferred the privacy of upstairs. Location- location is great, we walked to PortAventura train station (30 mins) and PortAventura park 2 days (25 mins) Stip is only 5 mins straight ahead of the hotel and I like the fact we were basically at 1 end of it so you didn’t have to pick which way to walk each night. Would I come back to this hotel - no Did we have a nice holidays - yes Before we booked this hotel we nearly booked one that was £500 cheaper in the next street. We paid the extra for Alannia due to the pools and in the hope for the free from food. Personally for us, this price difference wasn’t worth it.

We had an exceptional stay at this hotel. The service was outstanding, the hotel was beautifully maintained and impeccably clean, and the staff were welcoming, professional, and attentive to every detail. The housekeeping team was especially kind and did a wonderful job ensuring our comfort throughout our stay. The kids had an amazing time enjoying the pool and the fantastic animation activities, which made the experience even more memorable for the whole family. We truly appreciated the warm atmosphere and excellent hospitality, and we would be delighted to return again next year.

Great surprise. The resort was amazing, food was great and full of variety. The room was clean and cleaned every morning. The staff was so nice specially from the restaurant. The location is amazing, 10 minutes from the beach and plenty of shops around. The atmosphere is exactly what we expected, people enjoying respecting each other. The price really worth it, specially for the show in the evenings for kids and adults, really professional, we love it. Can't wait for the next one. Well done guys.

Very bad hotel , staff not helpfull

Such a beautiful spot, great spot

We had went for week in June and arrived with half our rooms not ready till almost 4pm when arrived at 11:30 , rooms were very basic and not clean with dusty cloth shelves dirty floors and even the mattress had staining. The food was very repetitive and not much choice at all very bland and tasteless even the juice was like water at the restaurant and for the bar when getting cocktails they were almost all ice for £9 id expect more. The entertainment was very poor not much for kids and was repetitive after the main show which was also almost the same every night. Also through the stay we had multiple bites which we had found ants and bed bugs in the room which for a 4 star hotel I would not expect in my opinion it should Be a 3 star at best when at reception we heard people complaining of the same thing and been very dismissive There was a no cash at that bar which u had to use card or top up ur band with at reception which was no way of tracking how much u had left Only good things I can say are the pool was good and clean most times Would not recommend this hotel at all as very low standard of hygiene and quality for a 4 star hotel

Rooms are open plan and spacious enough, we had a double room with a sofa bed for myself & my 5 year old. No separate bathroom, shower and toilet are behind frosted glass doors but within the same room. The frosted glass offered privacy but a separate room for the bathroom would have been better in my opinion. There is also no balcony so no place to hang towels to dry unless you have a ground floor which offers a terrace and 2 outdoor chairs. The hotel rooms do not offer a safe, there are safes located at reception charged at €5 per day to use and you have to ask reception to get in to the safe each time. There was a lot of night time noise from the hotel across the car park, often disrupting sleep early hours. Cups at the bar are charged at €1 each time and you have to return the cup with a receipt to get the €1 refunded & return with the cup to not be charged again. Breakfast is basic, often not very hot for the full English options, not much at all for kids especially fussy kids but we managed. Very good location, pool amenities for the kids are an added bonus. Kids club is great, packed with activities 10:30am opening time, wouldn’t leave my child there as there’s no secure gate and it’s right next to the pool area so kids can just wonder out, all the staff are very friendly. Pools are cordoned off until 10am open time so Sunbeds cannot be reserved, would advise to queue from 9:30am to get the good sports especially around the kids pool as they seem to go very quickly. Personally probably won’t return but overall good holiday experience.

Overall me and my son loved our stay at Alannia Salou, It is in a great location and our TUI transfer dropped up pretty much right outside (just across the road). Check-in wasn't til 4pm so they took our detail and cases and advised they would whatsapp me when the room is ready. Unfortunately I received no whatsapp, reception said they had tried to contact me to let me know when room was ready - so not sure what happened there, but that wasn't really an issue as we walked to the beach and when we came back to check, it was ready (around 3pm). The hotel and all its facilities we used were extremely clean for the most part (apart from on our last full day where I was what looked like some vomit near the pool bar/ toilets that was there for several hours). Pool cleaned daily, each morning we saw the cleaner going round with the skimmer cleaning it all out. Breakfast if you get there early is hassle free, but if you arrive later it gets a little busy queuing for the toaster and trying to navigate without bumping in to everyone. The hot selection is limited but adequate although a bit random some days (chicken nuggets and fries for options at breakfast?). I cant comment on other food otherings as we only had breakfast on site. All staff we engaged with were friendly, this was initially a worry as I had seen lots of reviews saying the staff don't like the English and are rude. But that wasnt the case in my experience. The pools are amazing and my SEN son built up so much confidence over the week playing in the pool on himself, he loved the stepping stone challenge and the inflatable bounce pad. Drink options at the bar were fine, with Lager, Cider and IPA on offer along with cocktails, wines etc. On to some of the negatives which I may have just been unlucky with. First room we were given, was a nature room. The towel rail was initially hanging off, then fell off. The main door to the room although it shut/ locked there was a gap where it obviously wasn't closing right letting in excess noise from outside which was a bit of an issue getting noise from the late night entertainment and people congregating outside in some of the open space near our room. Also the fridge didnt work. These were all reported on the first day. Maintenance knocked on my door at 11pm! to deliver a new fridge. Great for getting it sorted quick but they could have warned me as my son was asleep at this point. There was a language barrier but we used google translate and the maintenance guy said he would be back in the morning to look at the door. Shook hands and all seemed well. 5pm the next day, the door still didnt close right and the towel rail was not fixed. I emailed reception again who replied to say they had passed it on to maintenance. I returned back to the room around 9:30pm that night (2nd night) still nothing fixed and now after entering the room the door would no longer close/ lock. So I called reception who advised me that maintenance was not able to fix the issue and I needed to change room. So I had to pack all our luggage back up at 10pm which change room which was far from ideal. They could have responded to our email trail and I would have returned back sooner to change room! However they only had a disability room free which initially didn't seem like an issue, however once unpacking I realised as there was a larger wet room in this accommodation, we no longer had the dividing unit between the bed and toilet. shower and this greatly reduced the amount of storage space in the room which meant we had to use the 2nd bed/ Sofa for storage and me and my son had to share a bed for 6 nights and unfortunately with this being a wet room it meant you had to put footwear on every time to use the toilet or be prepared to get wet feet which my SEN child didnt appreciate. Upon showering the next morning it became apparent the shower drain was blocked and shower water filler up, escaped the bathroom and wet the suitcases that were near the clothes rail outside (so its a good job we used the bed as storage and didn't leave anything in the cases). I reported this after breakfast and by the time we returned to our room later that evening the issue had been fixed and we were provided clean towels (as I had used then to dry the floor). The final issue we had. The paperwork you get states if you leave personal possessions on your bed, they cannot move them to clean make your bed (which I agree with). So one morning we left the room with items on the bed as we were heading out early and I put the do not disturb sign on the door as I didnt want my room cleaning. Unfortunately when we returned, they had entered my room, moved all our belongings off the bed to make it and put them on the spare bed where we were storing items and removed the do not disturb sign and put it back in side. This led to some clean items of clothing getting mixed up with dirty but also was ignoring the privacy request of their guest and not following the guidance in their own paperwork. Overall we did enjoy our stay but the above issues did inconvenience us and leave a bit of let down feeling when you consider the price of Alannia compared to some of the other accommodations. Would I return? YES! But I hope they learn from some of the above i.e. time of maintenance visits, Updating customers but also more importantly respecting th privacy of do not disturb and their own policy to not move belongings off beds!