ALAN XAFIRA DELUXE RESORT & SPA 5 *

**Avoid This Hotel – A Truly Awful Experience** My wife and daughter, together with some of her friends, arrived at this hotel last night, and from the moment they checked in, the experience has been nothing short of appalling. The staff have been consistently rude, aggressive, dismissive, and completely unwilling to help. The rooms were dirty, there was no electricity, and the air conditioning was not working. These are basic amenities that any hotel should provide, especially one that advertises itself as a five-star property. When they approached reception to report these problems, they were met with hostility rather than assistance. At no point did anyone appear interested in resolving the issues or offering any form of apology or solution. The level of customer service has been shocking. The food is also well below an acceptable standard. There is absolutely nothing about this hotel that justifies a five-star rating. In my opinion, it would struggle to qualify as a two- or three-star hotel. The impression we have been left with is that, once they have your money, they have little interest in looking after their guests or addressing legitimate complaints. The lack of professionalism, courtesy, and basic hospitality has made what should have been an enjoyable holiday an extremely distressing experience. I would strongly advise anyone considering booking this hotel to look elsewhere. There are undoubtedly far better options available. This has been one of the worst hotel experiences my family has ever had, and I cannot recommend this property under any circumstances. One final point that I feel compelled to mention is that my wife, daughter, and their group are women who wear headscarves. Given the way they were treated compared with what we would expect from any reputable hotel, I cannot help but wonder whether this played a part in the treatment they received. I sincerely hope this is not the case, but it is a concern that has arisen from their experience and one that the hotel should take seriously.

The entertainment at the hotel is just amazing.. Arda, Aria, Sam, Alper...etc are so funny and friendly.. a big thanks for their quality time

Ants in Room everywhere, we told them, they told us they would Come clean in 10 minutes. They never came, the next day we never even Got the room cleaned, no clean Towels or nothing. 1 bar with 100 People in line for a soda. Other family beside us got a room full of cockroaches waiting at 02:00 for a cleaning or new room, even though they played more money for this room. Bad experience.

NO!! If you never been, may you accept..but that it's not 5 star,no way... Dinner??? Ioi,waiting in queue, and clean yourself if you need a table. I do that. Pool?? 8 o'clock, no sunbeds available...they are occupied by 6.30... Food???frozen, repetitive...fries in breakfast, never seen, but here,7 days from 7,no problem. I don't think, the commons area,in hotel,see the hover in weeks... Big rooms,corect but cleaning??? Not really....overall... Around 30 min queue for a drink... They run in low spending.... Complaining to guest relations, they offer a dinner, turkey cuisine... They makes me smile... Italian restaurant:2 pasta and one salmon.thas the meniu. I get Turkish night.... So experience....start 7pm,drinking 3 glas of water, the waiters.....funny.. No communication at all,just bring the food, but far from what suppose to be Turkish food...and I talk,as a person beeing 10 times in Turkey. I leave at 8 30,DISAPPOINTED. Low staff, air conditioned in the hotel,very bad...ok in the room. So never again.

Our stay was disappointing. The room was below standard, uncomfortable, and not well maintained. The food lacked variety, was repetitive, and the quality did not meet our expectations. The only highlight of our stay was Elif at reception. She was incredibly kind, professional, and always willing to help despite the issues we experienced. Her excellent customer service made a difficult stay much more manageable. She is a real credit to the hotel.

⚠️ WARNING TO ANYONE CONSIDERING STAYING AT ALAN XAFIRA DELUXE SPA & RESORT ⚠️ I never imagined I would have to write a post like this, but after what my one-year-old child and I experienced, I feel I have a responsibility to share it. I booked what I hoped would be a relaxing family holiday. Instead, it turned into one of the most upsetting experiences I’ve ever had. On the first day of my stay, I discovered that money was missing from my bag, which had been inside my suitcase in my hotel room. I immediately reported it to the hotel manager, Ali. From my perspective, my concerns were dismissed, and I was told I needed to prove the money had been taken. I did not feel that the matter was properly investigated. Two days later, after returning from an excursion, I found that several of my cosmetics were also missing from my room. Again, I reported it, and again I felt no meaningful action was taken. The most distressing part of my holiday happened while I was sitting by the pool with my one-year-old baby. I was verbally abused and intimidated by a group of guests. Fearing for my safety and wanting to protect myself, I started recording the incident. I still have the evidence. Rather than addressing why I felt the need to record or investigating the behaviour I reported, I felt that the hotel’s priority was to pressure me into deleting the videos. Shortly afterwards, I was told to leave the hotel, despite having three nights remaining on my booking. I received just €45 back for the unused nights and was forced to find and pay for another hotel at my own expense while travelling alone with my young child. I have submitted a formal complaint and have retained video recordings, photographs, and written messages documenting what happened. I have requested a full investigation, reimbursement of my financial losses, and compensation for the distress caused. No parent should have to experience this while on holiday with their child. Every guest deserves to feel safe, to have concerns taken seriously, and to be treated with fairness and respect. This post reflects my personal experience during my stay. I hope sharing it helps others make informed decisions and encourages the hotel to investigate these events properly and improve how guests are treated. If anyone has had a similar experience at Alan Xafira Deluxe Spa & Resort, I’d be interested to hear from you.

Dont go. Find another hotel. Unfriendly and no service. Long lines for reception service. Long lines for food. Total chaos. Loud and stressfull

We had a wonderful stay and truly enjoyed our vacation. A special thanks to Team Oskaro — they are fantastic, always cheerful and full of energy. They made our holiday even more enjoyable and memorable!

Great atmospheric hotel, beautiful aesthetically too. Staff were very helpful, especially Emma, Seramoni guide rep.

Prior to booking, we noticed a significant number of negative reviews. However, a compelling recommendation advising travelers to "ignore the critics and book immediately" convinced us to take the leap. Having now completed our stay, our experience was a blend of wonderful highlights and notable drawbacks. Accommodation & Amenities We initially booked a standard room but opted to upgrade to a family room upon arrival. Unfortunately, the layout was disappointing; rather than the separate, two-bedroom configuration we have previously experienced in Alanya, this was simply a single room partitioned by a divider. Furthermore, the amenities fell short of standard expectations for the region. In our previous stays in Alanya, mini-bars were replenished daily with soft drinks and water, and complimentary Wi-Fi was accessible throughout the property. Here, both services were significantly lacking. Service & Dining • The Animation Team: The absolute highlight of our stay. The staff are incredibly hardworking and go above and beyond to keep children entertained. Special thanks to Ali, Sam, and the rest of the wonderful team for their fantastic energy. • Daytime Gastronomy: The daytime snack options were exceptional. We thoroughly enjoyed the freshly prepared pizzas, chicken kebabs, and child-friendly options like nuggets and burgers. The onsite patisserie was also a delightful touch, serving excellent pastries and Turkish delight. • Evening Dining: This is where the hotel has room for improvement. Despite our family having a varied palate, we found the dinner buffet repetitive and uninspiring. Additionally, the late-night snack options were overly restricted (limited to soup and bread), whereas a simple sandwich or toastie station would have been a massive improvement. Atmosphere & Facilities While we enjoyed our holiday, the overall ambiance was slightly dampened by the behavior of some remarkably discourteous fellow guests. Logistically, the hotel also suffers from a bottleneck at the beverage stations; with only one outdoor bar operational, guests spend an unnecessary amount of time queuing. The Local Area The hotel is ideally situated for exploring. Outside the resort grounds, there are plenty of vibrant bazaars and child-friendly venues. We highly recommend Green Heaven and Blue Shark—the latter featuring an excellent indoor soft play area for children. Additionally, the hotel offers golf cart rentals for €20 per hour, which is a fantastic way to explore the surroundings. Final Verdict: A pleasant stay with wonderful staff, but one that could be elevated from average to excellent with upgraded room layouts, better evening dining variety, and streamlined bar service.

We had a really good time and experience,Emma.was very helpful and so was elif and the manager ozlem was brilliant food was on top 👌 couldn't complain at all no need to

My experience in this hotel was really fantastic. The food and excursions were outstanding I also really made good friends here and I would highly recommend. Thank you Elif you were very good guest relation and staff very nice

Location for hotel was good. The hotel was clean. Rooms were cleaned daily and fresh towels and bedding replaced daily. The Atmosphere of the hotel and the entertainment was typical all inclusive hotel. Music did play till around 11.30 every night. Food was mediocre for an all inclusive. After a 14 day holiday we were getting fed up of the same ol! My 2 gripes with this hotel were 1. There wasn't free WiFi around the hotel. You could get free wifi if you sat in the lobby. With the cost of this holiday I was very disappointed with this. We did have an esim which was very hit and miss with signal. 2. Soft drinks had to be got at the bars and wasn't self service.. which meant that the queue for drink were a problem daily. And most of the time there was only 1 member of staff on at a time. We did mention it to the hotel management and 2 members where put on for a few days! Recommendation.. have soft drink self service. Down at the snack bar and in the restaurant. We went 2-16 June 2026 and that was a perfect time to go. Hotel was starting to get mega busy in the days leading up to us leaving x

Review for Alan Xafira Deluxe Resort & Spa and Elif We had a great stay at Alan Deluxe Resort & Spa. The hotel was clean, the food was good and the facilities were excellent. A special thank you to Elif for her kindness and outstanding service. She was always friendly, helpful and made us feel welcome throughout our stay