ALAI CRETE, A TRIBUTE PORTFOLIO RESORT

Played poolside bingo and Sally and Brian were awesome! Love 3 waters, such a great place

Wow! Came here to celebrate our wedding anniversary based on the pictures and reviews, normally stay at the Cheeca Lodge... I genuinely do not understand how this resort has a 4.7-star rating because our experience was absolutely awful. We checked out a full day early because we couldn’t wait to leave. The only bright spot of our stay was the two women who checked us in. They were friendly, welcoming, and professional. Unfortunately, everything after that went downhill. Our “renovated” room was dirty upon arrival. The linens did not appear clean, and there were cigarette wrappers on the bathroom floor. The room felt neglected, not refreshed. The bar raised even more concerns. Several liquor bottles had faded, peeling labels from sitting in the sun, and many were filled completely to the top, which immediately seemed unusual. I watched what was supposed to be Casamigos Silver being poured, yet it was a yellow rust color and tasted nothing like Casamigos. I can’t say exactly what was in the bottle, but it certainly did not look or taste like the premium liquor we ordered. It was enough to make us stop ordering drinks altogether. The service throughout the rest of the resort was indifferent at best, and the overall atmosphere felt run down despite the recent renovations. Nothing about this property matched the glowing reviews we read before booking. We ordered mules at Little Limón which were terrible, all lemon juice, we kindly asked to switch the drinks for a bottle of wine, from that point forward the bartender was so offended, she refused to make eye contact with us, super immature. We then went to dinner at Kindler, the food was incredible but then here comes the bill, I ordered a glass of wine and there double charges for my wine, my husbands bourbon, charged us for club soda, all super odd. We left a day early because we’d rather drive home than spend another night here. This was one of the most disappointing resort experiences we’ve had, and I would not recommend Three Waters Resort to anyone. We left and checked into Cheeca Lodge

Had dinner at Kindler Brian took great care of us. Major great experience will be back soon. The kid knows his stuff. 🙌

The water taxi is great. Bruce and Jen on the rum runner, were fantastic, great fun with the Karoke (even if you don't sing). The team got everyone engaged! Get the alcohol package! We will do the boat again for the fun. The hotel staff were great. Nevena at the pool was the most amazing host. We have never had anyone go out of their way like that to make our visit special. Fantastic staffing at the pool - absolutely amazing! The Fireworks event was well organized - super helpful staff - not over booked at all and the food was great. I will say the trip to the Tiki Bar the night before the event was terrible - don't recommend this bar on a busy night. They served our food wrong, no one EVER came back to check on us and we finally had to go get our ticket ourselves. The rest of this team totally made up for them though. Great visit and hope to get there again. Thanks!

I had a wonderful time. I went on Sunday for brunch with my daughter, and Raul took care of us. He was very kind and, above all, attentive to every detail. My daughter couldn’t decide what she wanted to eat, and he suggested the grilled cheese sandwich. She loved it, and I was delighted. We were passing through on our way to Key West, and in the future I would love to stay at the hotel and enjoy the place more. Three Waters Resort and Marina in Islamorada is beautiful and relaxing, and the atmosphere is perfect for a getaway. What stood out the most was how amazing the management team was — the managers were professional, welcoming, and made sure everything was running smoothly. Their attention to guests really made the experience special. The brunch was also excellent, with delicious food and great variety. Everything was fresh and well-prepared. Overall, the service, hospitality, and food made this stay memorable. I would definitely recommend this resort and look forward to coming back!