AL KHOORY SKY GARDEN HOTEL

Execellent service Rahul and francis

The services was good and everything was perfect

تقييمي لهذا الفندق بناءً على تجربتي الشخصية: أسوأ فندق سكنت فيه إلى اليوم. تعامل موظفي الاستقبال كان سيئًا جدًا، والغرفة والحمام أصغر بكثير مما ظهر في الصور، والواقع مختلف تمامًا عن الإعلانات. وصلت الساعة 2:00 بعد منتصف الليل، ومع ذلك اتصلوا بي الساعة 12:00 ظهرًا يطالبونني بالمغادرة، رغم أنني بالكاد ارتحت. عند دخولي الغرفة كان المكيف معطلًا، واضطررت للانتظار حتى يحضر عامل الصيانة، مما زاد من الإزعاج. إذا احتجت أي خدمة أو تواصلت مع الاستقبال، فقد تنتظر 10 إلى 15 دقيقة حتى يرد أحد عليك. ولا توجد مواقف سيارات كافية، وهذا سبب لنا معاناة إضافية. بصراحة، ندمت على الحجز في هذا الفندق، ولن أكرر هذه التجربة مرة أخرى. هذا تقييمي الشخصي، وأنصح أي شخص قبل الحجز أن يقرأ التقييمات جيدًا ولا يعتمد على الصور فقط، لأن تجربتي كانت مخيبة للآمال. My personal review of this hotel: This was the worst hotel experience I’ve ever had. The reception staff were very unhelpful, and the room and bathroom were much smaller than they appeared in the photos. The reality was completely different from what was advertised. I checked in at 2:00 AM, yet I received a call at 12:00 PM asking me to check out, even though I had barely had time to rest. When I entered the room, the air conditioner was not working, and I had to wait for maintenance to fix it, which made the experience even more frustrating. Whenever I called the reception, it took 10–15 minutes for someone to answer. There was also very limited parking, which caused even more inconvenience. Overall, I truly regret booking this hotel and will never stay here again. This is my personal experience, and I recommend that anyone considering this hotel read the reviews carefully and not rely solely on the photos.

The hotel is a top notch and Breakfast is very delicious I recommend ever to have a try .

Nice and comfortable stay good services

Muhammad Rizwan and aster , great services🥰

Mahammad Rizwan and Sara are the best we had great services from them. Thank you for their services

Our stay at Al Khoory Sky Garden Hotel has always been something we look forward to, and this recent holiday marked our third time staying here for a staycation. It has truly become our go-to hotel because every visit has consistently exceeded our expectations in terms of comfort, ambiance, and service. This time, however, I would especially like to recognize Ms. Grace from the Front Office/Reception for her exceptional customer service. She genuinely went above and beyond throughout our stay. From warmly assisting us from check-in until everything in between during our stay, to thoughtfully utilizing our Hayakum membership benefits, she even managed to arrange a complimentary room upgrade and ensured that we were well taken care of. Her professionalism, kindness, and initiative truly made a difference in our experience and deserve special recognition. Unfortunately, despite the excellent hospitality from Ms. Grace, our overall stay this time was impacted by several service delays that felt disappointing—especially since we rarely request hotel services unless truly necessary. We initially booked a Premium Room and later decided to extend our stay to maximize our holiday, which meant moving into another room. Upon transferring, we encountered an issue with the in-room safety box/safe, as we were unable to reset the code and set a new one. We immediately requested assistance, but the response took quite some time, eventually delaying our plans for the day. Since we had already planned to go out, we decided to let it pass and address it the following day. The next day, I spent most of my morning and afternoon following up regarding the issue. I would also like to acknowledge Sylvie from Security, who sincerely tried to assist and continuously apologized despite being unable to resolve the issue herself. Her effort and willingness to help were appreciated. However, what became frustrating was the repeated delay in coordination with maintenance and management. After several follow-ups and waiting, a replacement safe was finally provided—only for it to malfunction again later that same evening. By then, the repeated interruptions had already significantly affected the plans we had intended to enjoy during our extended stay. Instead of making the most of our holiday, we ended up staying in the hotel dealing with unresolved issues, which was genuinely disappointing. As loyal returning guests, this experience felt different from our previous stays. We still appreciate the hospitality of the staff—especially Ms. Grace and Sylvie—but we sincerely hope the hotel improves its responsiveness and maintenance coordination, as these issues unfortunately affected what should have been a relaxing holiday experience.

Really a very good experience with the service and the ambience was fantabulous.Pools,kids area and all Facilities were really explored and staffs were very helpful and supportive.I highly recommended and would like to have it booked in future. Especially Worth for the money.

Exceptional stay with my family. The kids loved the pool while we enjoyed the peace and comfort of the rooms. The staff was extremely friendly *Francis* for example and went so far as to make sure we had a great time. We appreciated the complimentary perks like water bottles, soft lighting in the room, and fluffy robes Francis the hotel staff defines hospitality we were thrilled to meet him we highly recommend this hotel