AL BANDAR ROTANA

Fabulous stay rooms were clean and spacious, check-in were quick and very nice people and our guy Lokman was very helpful he assisted us with the suitcases and happily brought it to our room couldn’t praise him more amazing guy. Along with the guy and women at the reception both amazing people. Very happy with our stay and will be back.

Rotana is a home away from home , the staff all treat you like family they are so warm and helpful never losing patience with guests, I love the staff of rotana keep it up

As a long-time guest and exclusive Rotana member, I continue to appreciate the warmth, professionalism, and hospitality that Rotana is known for. This recent stay was even more meaningful as I brought a group requiring a total of 11 rooms, many of whom were experiencing Rotana service for the first time. I would like to give a special mention to Marilyn, the Front Desk Manager, for her exceptional professionalism, grace, and genuine care throughout our stay. She was calm, reassuring, and very attentive, ensuring that our group was well taken care of. Her approach made a lasting impression and truly reflected the high standard of Rotana hospitality. Overall, it was a pleasant and memorable stay, and Marilyn’s service stood out as a true trademark of Rotana.

My stay (dated 26.05.2026) was disappointing due to two major issues. First, the dinner buffet at Salt & Pepper Restaurant was poorly managed, with empty food stations, slow replenishment, and insufficient staff. When I raised this concern, the restaurant manager responded in a rude and insulting manner instead of addressing the issue professionally. This was the most unpleasant part of my stay and negatively impacted my impression of the hotel. Secondly, the hair dryer in my room contained hair from a previous guest, indicating inadequate housekeeping standards. The swimming pool was also overcrowded and too small for the number of guests. I reported these issues to Ms. Marilyn Caballero, Front Desk Manager, during my stay, who assured me that the matter would be addressed, but I have yet to receive any response/feedback. Breakfast, however, was much better managed and provided a more positive experience.

Concierge: I will give them 10 out of 10, staffs were cheerful, greeted us upon arrival and assisted us on our luggage as well as upon check-out. Check-in proces: I will give a 7 out of 10, we availed the hotel's promo which is "Best Stay Offer". The one who checked us in wasn't aware of the promotion and he had to double check twice with his superior, despite showing him on their official website. When it was settled, although, he confirmed that we have been upgraded to a suite which which is part of the promo, he asked us that the room is cleaned but they just have to keep the things and will take few minutes. However, it took us almost an hour before we got to our room, that i had to reapproach the reception to follow it up. Late check out was provided til 2pm, asked if is possible til 3pm but he said for now he will give til 2pm next day to check. Although, we decided to check out at 2pm. He apologized for the delay, but since we all came all the way from abu dhabi, feeling hungry, which we already bought our food and thinking we will eat it in the room these should have been thought in mind.  Room: I would rate it as 8/10 The suite was huge, nice, and we loved it. However, a few observation was noted, the hand wash bottle pump was empty, no body wash no bathrobes, dental floss, or toilet itmes, slippers were not there so we have called guest service and they quickly arranged. But we have waited for almost an hour knowing things are being kept in the room. Some things to be fixed, the bottle pumps of body wash, shampoo and conditioner are already not properly functioning, perhaps it needs to be changed since its just being refilled for every guests. Also, we noticed some stains in the sofa chair, carpet and sofa pillows. Please take a look at this points for improvement. Otherwise, the suite we got had a great sea view overlooking Burj Khalifa, 2 televisions have youtube which my daughter was looking forward to it. My daughter also enjoyed the bath tub. The bed is just little hard, the pillows were not that fluffy. The design was great especially the lights. Amenities: I would rate it as 9/10 the pool was so one of the highlight, the pool was located on the rooftop and has a stunning view of the creek and the whole dubai city, Burj Khalifa can also be seen. The pool temperature was good, they have a kiddie pool but too small although, since my daughter knows how to swim she opt to use the adult pool which has a floater. There were initially few people when we used the pool and we chose the sunset time to see the day and night views and we were amazed. In the evening time only us were left in the pool so we enjoyed it as if we were in a private pool. The gym has complete equipment with great trademark technohub, it is wide and not limited, again when we used the gym only 2 of us of my wife so we enjoyed it. The steam was not working that time, which we look forward. so we have only used sauna. Dinner: I would rate as 10/10 Dinner at Morgans Gastropub was so great, we enjoyed every bit of the food ordered. They have non smoking area for families even if it is a pub. Special thanks to the staff (my bad i wasn't able to have her name) who assisted us with our orders, she was so cool despite attending to multiple guests we didn't feel that she's overwhelmed and kept her smiles in serving us, she deserves a good praise, we hope she gets to be a best employee of the month. Breakfast: I would rate it as 8/10 there were limited food when compared to other 5 star hotels but still we enjoyed the food. Although we got stunned with the design of the restaurant. Staffs were respectful and attends to our needs. Overall experience: Overall I would rate our whole experience a 9/10 me and my family enjoyed our stay, and looking foward to coming back, we'll definitely refer it with our family and friends.