AKASHA BEACH HOTEL & SPA

I have never written a hotel review before, but after our latest stay at Akasha, not writing one simply didn’t feel right. Jen and I have travelled extensively and stayed in some beautiful hotels, but Akasha is in a league of its own. Yes, the hotel is stunning, the rooms are beautiful, the food is incredible and the location couldn’t be better - but none of those things are the reason we’ll keep coming back. The people are. From the moment we walked through the doors, we weren’t treated like guests; we were welcomed like old friends returning home. Every member of staff made us feel genuinely valued, and that’s something money simply can’t buy. There are a few people who deserve to be recognised because they completely transformed what would have been an amazing holiday into one we’ll remember for the rest of our lives. Eva at L’Olivo is, quite simply, one of the most wonderful people we’ve ever met. She has the rare ability to make every single person she speaks to feel special. Her warmth is effortless, her smile is infectious, and she somehow remembers the little things that make every visit personal. We arrived looking forward to great meals and left having made a friend for life. Eva, you are an absolute credit to Akasha. Konstantinos on the beach deserves just as much praise. In all our travels, I honestly don’t think we’ve ever met someone who is so naturally gifted at making people feel looked after. He has an incredible way of noticing the little things before you even realise you need them, and nothing is ever too much trouble. Every interaction felt effortless, genuine and full of warmth, and he somehow managed to make every afternoon on the beach even more enjoyable simply by being himself. And then there’s Jerson, who looked after us in both L’Olivo and Gaia. Every interaction with him made us smile. He was welcoming, attentive and endlessly friendly, and nothing ever felt like too much trouble. Alongside Eva and Konstantinos, he delivered service that many five-star hotels aspire to but very few actually achieve. Every order arrived so quickly, every meal ran seamlessly, and every interaction felt genuine rather than rehearsed. We also have to mention the lovely night receptionist, who always welcomed us back with the biggest smile after our evenings at Palm - sometimes when we’d enjoyed one cocktail too many! Our first impression of Akasha was made by the lovely Ukrainian lady who looks after room upgrades. She greeted us with such genuine warmth, personally showed us to our room and immediately made us feel at home. It was the perfect start to what became another unforgettable holiday. I used to live in Crete, so I’ve seen and experienced most of the hotels across the island. I can honestly say, without hesitation, that Akasha is my favourite. Not because it’s the newest or the fanciest, but because of the people who work there. Luxury can be built with money; the atmosphere they’ve created cannot. It comes from kindness, pride and a team that clearly cares about every single guest who walks through the door. When people ask why we keep returning to Akasha, the answer is simple: it feels like home. Leaving this time was genuinely emotional because it didn’t feel like we were saying goodbye to hotel staff - it felt like we were saying goodbye to friends. We’ll be back as soon as we possibly can. And yes… room 2103 is officially ours now, so please try not to give it away! To everyone at Akasha, thank you for giving us another holiday we’ll cherish forever. To Eva, Konstantinos and Jerson especially - thank you for your kindness, your laughter, your incredible service and for making every single day brighter than the last. We’ll miss you all more than you know. With love, Anaïs & Jen ❤️

Not one single complaint or suggestion I can make to improve this wonderful hotel What a brilliant stay we had the whole hotel was spotlessly clean the facilities rooms and food was excellent But the best thing by far at this hotel was the staff professional friendly and always smiled an extra special mention to Eva our waitress at breakfast and popi in the atmosphere bar both of these girls made our holiday a joy and we’re just fabulous well done to all the staff

Absolute Perfection🫶🇬🇷 From the incredible service of Maria (reservations), to the outstanding attention from George and the team (pool bar) - food, weather, surroundings, setting and EVERYTHING…just amazing☀️ G and J x

Everything was good. But the Barman at the beach bar was extremely friendly and helpful! Absolute legend!

Best hotel I’ve stayed in. Immaculately clean and the staff are so friendly. Special mention to Poppy upstairs on the roof pool, she was exceptional. Also Eva at breakfast was always so friendly and was so attentive. We will miss those two in particular. Hope to return one day

Me and my partner went to Akasha in June and had the best time. Katerina especially was absolutely amazing with us and the customer service was outstanding. She was the best!!

Katerina was so thoughtful and welcoming to me and my partner and made our trip more special. She got involved in conversation with us and her her customer service was excellent.

Please don’t be fooled by this hotel’s beautiful photos. My partner and I made that mistake, and it’s one we deeply regret. Yes, the hotel is aesthetically pleasing, and for an all-inclusive, the food is good. Unfortunately, that’s where the positives end. We paid almost £3,000 for less than a week’s holiday, expecting a luxury experience. Instead, we left feeling incredibly disappointed, frustrated and, quite honestly, ripped off. We booked an Urban Chic Double/Twin Room. When we arrived late at night, we were taken to what can only be described as the worst room imaginable. It was tiny, nothing like the room advertised, and the balcony overlooked a huge industrial extractor fan that ran constantly. Directly below our balcony was the staff smoking area, meaning cigarette smoke continuously drifted into our room. The noise from the extractor made sleeping almost impossible. I have asthma, and breathing in cigarette smoke all night left me feeling physically sick. This wasn’t just an inconvenience—it affected my health. The following morning, we met a lovely couple staying directly opposite us. We asked if they were also dealing with the constant noise and smoke. They had no idea what we were talking about. They kindly showed us their room, and it was exactly what we’d expected when we booked—spacious, modern, with a beautiful pool and sea view. To make matters worse, they had booked the exact same room category as us and paid roughly the same price. We went to reception expecting at least an apology. Instead, we were met with an incredibly dismissive attitude and were told, “There’s no need to complain. We’ve never had complaints before.” No apology. No empathy. No acknowledgement that we’d been placed in a completely inferior room. Our options were either another room that still overlooked the noisy extractor or paying even more money to upgrade. After a sleepless night and with my asthma already affected, we felt we had no option but to pay extra. To add to our disappointment, the hotel wasn’t even clean. The hallway outside our original room was covered in dust and fluff, looking as though it hadn’t been vacuumed for days. Again, for someone with asthma, this was unacceptable. For a hotel claiming to be luxury, the standards simply weren’t there. The disappointment didn’t stop there. Our flight home wasn’t until 9:00 pm, but checkout was at 11:00 am. Despite paying for an all-inclusive holiday, our wristbands stopped working at 12:00 pm. I’ve stayed at many all-inclusive luxury hotels across Europe, and I’ve never experienced anything like this. Every other hotel has allowed guests to continue using the all-inclusive facilities until it’s time to leave. Here, we were expected to spend the entire afternoon and evening paying for food and drinks—or pay €40 each if we wanted dinner. After spending £3,000 on a holiday, being asked to pay even more just to eat before our flight felt incredibly greedy. The whole hotel felt focused on making as much money as possible rather than looking after its guests. The reception staff were some of the least welcoming hotel staff I’ve encountered. We were spoken to dismissively and often felt judged rather than valued as paying guests. Entertainment was another let-down. After the first day or two, it became painfully repetitive. The same music, the same atmosphere, every single day. Then there’s the sunbed situation, which is honestly ridiculous. Guests queue from 8:00 am every morning just to secure a lounger when they’re finally allowed access at 9:00 am. There simply aren’t enough sunbeds for the number of guests staying at the hotel, meaning many people are left disappointed before the day has even begun. This hotel sells itself as luxury, but in reality, it falls far short of that standard.

The atmosphere bar is fantastic and the service from Despina and Poppy wonderful. See you again ladies 😊

We had an amazing stay here, the hotel is very beautiful, clean and tidy. We booked an urban chic room which upon suprise we actually had a jacuzzi in the outside area of our room! We had no balcony and view as such but this wasn’t an issue as we didn’t spend much time in the room. We spent most of our trip on the rooftop pool which was lovely, we never struggled to get a sunbed and there was plenty available throughout the day. The staff at the Atmosphere Bar were extremely lovely and very attentive! Especially Popi & Delphina (this could be a spelling error!!) they were amazing and very friendly! We stayed half board which worked well for us, the buffet food was ok. We did however want to change our evening meal to lunchtime however everyday we went to change this even at 9am we were told it was fully booked for the following day! We had lunch upon the rooftop bar which we had to pay for but was definitely worth it! However, we did find the drinks quite pricey! The beachfront location was lovely & there was plenty of shops, restaurants & bars around to explore! We would definitely come back here & would recommend to anyone!

very nice hotel ,amazing experience I stayed 6 nights and it was amazing

Four of us, two couples, stayed at Akasha All Inclusive for one week. The positives: * The hotel is lovely to look at. * The rooms are spacious and clean. * The service, especially around the pools during the day, is superb. Glasses are never left empty. * The hotel location is great, within walking distance of so many good bars and restaurants. Drawbacks we found: * Our rooms were pool view, so we had a lovely view of the attractive pool area. However, we were directly above where breakfast is served, and as a result we were woken up at around 7am, or earlier, every morning by chairs scraping and other noise. The rooms did not seem soundproof at all, and noise also carried from the corridor. * The all-inclusive package is good for drinks, but for food, particularly lunch, it was poor. The hotel offers a snack bar menu with chicken strips, pizzas and burgers, but these come at an additional charge and are not included in the all-inclusive package. As a result, you’re left with an extremely limited lunch menu, which is basically the least appealing parts of the dinner buffet. We either paid extra or went out for lunch, but in a hotel of this class we’ve never experienced such a poor all-inclusive lunch offering. * The dinner food was okay and there was much more choice, but after about three days it felt low quality and everything started to taste the same. Any meat dishes were often chewy and largely inedible. * The service for drinks at dinner is a little off and nowhere near as good as it is around the pools during the day. The hotel has three pool areas plus the beach. People do the usual rush and queue for the main, more aesthetically pleasing pool. We never bothered with that one and were able to get four sunbeds together at either of the other two pools with no problem as late as 11am. Overall, the hotel is nice, but in my view not quite as nice as it makes itself out to be, and it is missing a few key details before it can truly be considered five-star. The location is excellent and, if we were to return, we would likely not take up any food options at the hotel

We had a wonderful stay at Akasha Beach Hotel & Spa. The hotel is beautiful, modern, and well-maintained, with excellent facilities and a welcoming atmosphere that made our vacation truly enjoyable. What made our experience especially memorable was Eva, a member of the staff who went above and beyond throughout our stay. She was incredibly kind, caring, and empathetic, always attentive to our needs and ready to help with a genuine smile. Eva also developed a beautiful friendship with our daughter, who absolutely adored her. Their connection brought so much joy to our holiday and made us feel genuinely cared for as a family. People like Eva are what turn a great hotel stay into an unforgettable experience. We are deeply grateful for her warmth, kindness, and dedication, and we hope to see her again in the future. Thank you for helping create such wonderful memories for our family.

All Staff were friendly and attentive special shout out to illya and george at the bar, i dont have anything bad to say about the hotel

I had a very good experience. Elena was amazing she made me feel really relaxed and I feel like all the tension on my back is gone thanks to her . 100% recommend .