Agapi Beach Resort

We have just returned from a wonderful holiday at this hotel, and we truly had a fantastic stay. Our bungalow with a frontal sea view was beautiful. The gardens are stunning and exceptionally well maintained, just like the beach. The food was delicious, fresh, and varied. We still don't understand how it was possible that, in an all-inclusive resort, we never had to wait more than three minutes for a drink. The staff were incredibly friendly, and the entire resort was spotless, there wasn't a single piece of litter anywhere. We also loved the cute cats and the beach bar during sunset. On our first day at the main pool, a member of staff kindly informed us that towels left unattended for more than an hour would be removed. We also saw that this policy was consistently enforced with other guests. I had noticed in previous reviews that people had complained about sunbeds being reserved for hours, so it was great to see that the hotel had clearly listened to this feedback and taken action. The fact that they genuinely pay attention to guests' comments and make improvements says a lot about their commitment to providing a great experience. There is, however, some room for improvement. The quality of the beds, pillows, bed linen, and towels did not meet our expectations. The beds and pillows, in particular, were not comfortable and could really use an upgrade. One unfortunate incident occurred during our stay. My children, aged 12 and 18, went to have lunch in the main restaurant. They had just filled their plates and were about to start eating when a staff member hurried over and asked, "Do you even know what time it is?" They didn't, as they don't use their phones during our holidays. It turned out to be 2:10 p.m., while the restaurant officially closes at 2:00 p.m. However, dozens of other guests around them were still eating. The staff member took their full plates away from right in front of them and threw the food away. We found this extremely unprofessional, unnecessary, and rude, especially considering the signs throughout the restaurant asking guests not to waste food. That's the only reason why I give this hotel 4 and not 5 stars. That being said, we would absolutely recommend this hotel and would happily return in the future!

Location was amazing near Heraklion and Knossos. Regarding atmosphere, it was good and calming so it was possible to enjoy the stay during the vacation. Rooms were tidy and the quality and cleanliness was according to the money paid for the vacation. Noise level was low, despite the events held in the territory of the hotel. Service was exceptional! Amenities were well thought of. All in all, the hotel has value if You want to stay during the vacation.

Excellent location, friendly staff and good service. Very good food selection. Chilled and relaxed holiday. Highly recommend.

Unfortunately it was a really disappointing hotel. There are some good parts, like a couple of the restaurants and restaurant staff, but that’s where it ends. Our room was a disaster, dirty floors on our arrival, our feet were black after walking bare foot to unpack. The air con wasn’t working properly, it was cooler outside! Then we had some cockroach visitors, which finished me off! Everything was reported to reception and the TUI rep, we were eventually moved rooms, which took another half day of our holiday, to repack and unpack for 4 people. The new room had working air con but as it was a disabled room, it had a wet room, with a blocked drain and flooded into our sleeping area! The teen club does not exist anymore, even though it is in the property facilities. The animation team don’t get involved in trying to create any fun or entertainment and the evening are super boring. The beach has fairly strong waves after 9am so the free 1 hour use of SUP and kayak are no use to anyone, we managed 30 mins one morning in 7! I had two teens with me, 13 and 16 and chose this hotel based on its facilities to keep them amused, needless to say it did not. After we moved rooms on day 4 we decided to go and rent a car for a couple of days to escape the hotel, which was excellent, highly recommend getting out and about! As an apology we received a voucher for a 30 min massage to try an destress, where she tried to sell me a €92 facial to go with it!!! You couldn’t make it up! As a family we love Greece and have visited many of the other islands and stayed in lovely hotels. We paid £4500 (most we’ve ever paid for 7 nts in Greece) for this trip and honestly it was the worst by a country mile. I strongly advise not to book.

We had a wonderful stay and would gladly return. The hotel was exceptionally clean throughout, and the staff were warm, welcoming, and always happy to help. The dialogue with all staff involved from making reservations to checking out was a pleasant experience. The friendly smiles from the staff at the bar is much appreciated. One of the highlights was the variety of dining options. With several restaurants to choose from definitely highlighted evening meals. The quality of the food was good. The beach was very nice with easy access. It was never a problem to find sunbeds. Overall, everything was conveniently located, making it effortless to get around the resort. We stayed in a bungalow with a pool view, and it exceeded our expectations. The surroundings are well kept and green. It was easy to find shade under the palm trees at the resort. We never felt the resort was overcrowded. The room was spacious, comfortable, and impeccably maintained throughout our stay. A special thanks to the lovely housekeeping lady, who always kept our room spotless and greeted us with a smile each day. Another great advantage was the location. The local bus stop is right outside the hotel, making it easy and inexpensive to travel to Heraklion (20 minutes) and even to and from Heraklion Airport (approximately an hour). Overall, this was a fantastic holiday with excellent service, beautiful surroundings, and great facilities. We highly recommend this hotel to anyone looking for a relaxing and enjoyable stay in Crete. ⭐⭐⭐⭐⭐

Exellent ! We had a great vacation in this hotel !

Had a really good facial today and leg massage. Katerina was very friendly and answered any question I had.

Can’t go wrong with this resort/hotel. Food is phenomenal and customer service goes far and beyond. We completed our stay by booking a Cretan massage and that became the highlight of the trip. Thanks to Zeta, Erika, Mike and Elina at the Spa - and of course, Nikos at the main restaurant. Your hospitality is exceptional. Highly recommended place!

The hotel and service was Fantastic!!!

The hotel is amazing. We were upgraded to a newly removated suite in the 6XX area. Every detail was carefully thought out, qith a mini garden and terrace for each suite. It was very close to the pool and quiet. The room was cleaned every day, personnel is kind. The location is perfect, the beach is amazing and you can easily go out to shop (many shops in the street of tge hotel) and visit the town. You can take the bus right in front. It is just perfect.

Lovely amenities, warm kind staff, memorable experience, will definitely revisit.

I had the best massage with Zeta

Lovely back, arm and neck massage with Mixalis. He was very thorough with just the right amount of pressure in all the right places. Very professional and calming atmosphere and left feeling very relaxed!

This is our third visit to Agapi Beach and after missing last year we decided to treat ourselves to a longer stay this time. There is always a slight worry when returning somewhere you love that perhaps your memories have become a little rose-tinted, but we needn't have worried. If anything, this stay has exceeded both our memories and our expectations. We are staying in a Garden Bungalow again this year, although in a different part of the resort from our previous visits. I'll admit that when we were first shown to our room we felt a little uncertain about the location but it turned out great - every room we’ve had so far has had its own unique advantages and charm, and we've absolutely loved being closer to the main building and pool this year. Most importantly the rooms are clean, the housekeeping team is attentive and thorough. One of the highlights of the resort for us is the spa. We're not particularly knowledgeable when it comes to spa treatments, we know we enjoy them but we're often unsure exactly what would suit us best. Over the years, Erika has become our go-to person. We met her during our very first stay in 2023, got to know her even better during our second visit, and this year we made a beeline for her almost as soon as we arrived. She has an incredible talent for listening and understanding exactly what you need. She takes the time to understand what you're hoping to achieve, whether that's pure relaxation, relief from aches and pains, or something a little more indulgent and luxurious. She is thoughtful, knowledgeable and genuinely invested in making sure guests have the best possible experience. It’s my last day and I’ve just got back from my last treatment of the holiday - an ice effect facial - feeling incredibly relaxed and very blessed! Having someone like Erika, who remembers guests, takes such care and consistently provides such exceptional service, makes a real difference and is one of the reasons we keep coming back. Huge thank you and hoping to be back in 2027!

Amazing experience, very nice and calm

Very good relaxing and Eirini p was amazing