Abou Sofiane Hotel & Aquapark

I booked the All Inclusive package expecting the services usually associated with this type of offer however upon arrival I was informed that we were entitled to only one bottle of water per room during our stay.

Very dirty ,foods was reptitve and everyday same food and every morning you need to quee up for 20 minutesto get your omelet ,unclean tables unclean room ,bed sheet was full of yellow marks ,TV dont work,Aircon didnt work properly bathroom was filthy, House keeping coming into room without knocking ,In room was 4 socket only one was working ,No wifi in rooms bathroom door was broken ,room was full of insect, corridor carpet was filthy ,Over all was terrible experience ,Hotel deserve only 1 star no more...

⭐ 1 Star Very disappointing stay. The only positive I can mention is the animation team, who worked incredibly hard every day and did their best to keep guests entertained. They were friendly, energetic, and a credit to the hotel. Unfortunately, almost everything else fell far below expectations. The food was poor, repetitive, and not suited to British tastes. We regularly struggled to find meals we enjoyed, and the quality was disappointing throughout our stay. The atmosphere and standards around the hotel were also not what we expected, and we witnessed behaviour from staff that made us feel uncomfortable. Overall, the experience left us feeling that the hotel does not meet the standards we would expect for a relaxing holiday. I would not return and would not recommend this hotel to other British travellers. Staff slap each other because they’re “stressed” which is absolutely diabolical. People in the hotel smacking their children in the face, however no one batted an eyelid. Paulita, and attraction man big shout out you made our holiday

When we 1st waked into the hotel at 3am we could of cried didn’t look the best, put the rest of my family in superior rooms which was what we paid for, put me and my kids far away from them in a room that had seen better days. Next morning I woke up and to be fair the staff at the reception moved me into a better room by my family, still not what I call superior but a lot better than what they 1st put us in. The pool and entertainment was fantastic, the staff there do a lot and work bloody hard and are the nicest people! I am from wales so there’s a few things there that I didn’t like to do with the people! Slapping they kids, the bosses of the entertainment crew slapping and beating they workers and men stringing women up, we reported this all and stood in for them but it’s like it’s not the norm there. The hotel is ok, take cash £ coz they don’t take card if u want to change money to Dina’s and the shop on site only takes cash and the nearest atm is a 5 min taxi ride..: the food is atrocious, although they do have a snack bar open by the pool from 12.30pm which does a little decent food chips chicken nugs ect also there’s a Hard Rock Cafe just up the road which is really cheap and you can download a app called Glovo which delivers kfc and papa johns… all in all we enjoyed it we went on private yacht jet skis and quad biking but the hotel in itself needs updating but the entertainment staff more than made up for it they was all amazing

Location great, right on the beach. Shame that we were constantly harassed by someone selling things or shoving things onto you. And the excursions fella pushing stuff (well over priced) as well. Food was ok, the food at the bar made up for it. The drinks were horrendous. Either liquors or watered down. But the only thing I drank was beer in the end. Don't expect a decent cocktail, you won't get. Staff lovely, especially the cleaners. Beautiful women that clearly work hard. Entertainment team was fab, Just a bit repetitive. What let it down was the actual hotel. The corridors were something out of a 70's horror. Bath tub painted, sockets very outdated. Shower head but no holder. "Mini bar" was the best though. A turned off fridge that had seen better days and was completely empty. And I paid extra for the sea view superior room and got a standard one with a view of the slides. Went to reception and she said "can you not see the sea from there then?" I was like yes but either side of the slides. The rest of the trip was such a dud as well. The port was dead. And just constantly harassed past every shop and restaurant. I won't visit the area again and certainly not the hotel.

The hotel staff and receptionists are excellent. The rooms are clean and the food is delicious and varied. Thank you, we will return.

Do not pay for this hotel...we paid for air-conditioning room . Sauna . Waterpark and gym. We got none of the above and when we complained they told us we could leave...the food is diabolical and that would be an understatement...deffo dont take kids and they will be very hungry unless you dont mind them living on the pool bar food which wasnt too bad. Room was full of ants and just too hot to sleep in or just chill on balcony ...however they did move us to a sea breeze room so got a cool breeze on the night ...this hotel has a 4 star rating ...no where near 4 stars id give it a 2 at best ....the staff cant do enough and are very friendly but I found all Tunisian people to be very friendly....id seriously avoid visiting this hotel

Really enjoyed my time here, my daughter is autistic and the animation crew were amazing with her.

Abou Sofia Hotel was wonderful from start to finish. I sincerely thank all the staff, especially those working at the pool and inside the hotel. The service was excellent, and the atmosphere was very relaxing. I highly recommend it to everyone.

Good hôtel, très bon service et personnel.

good exp and exllent hotel animation staff is lovley

Entertainment staff very good friendly, room terrible

Beautiful location lots to do inside and outside the hotel. The atmosphere is really good when entertainers are around, however this could be better if the hotel was busier as i imagine it would be if you came in the summer, (The hotel had only just reopened for the season on the day we came). The rooms are very clean and are a good standard beautiful layout. The only let down for us was the food as there wasn't much choice so have been eating out in local areas, if you plan on bringing children their isn’t a lot at all and most nights are the same. However the bar staff especially look after you very well and are very happy and helpful. The entertainment staff are very helpful and give you advice on the local area as well as running a programme throughout the day and night we really enjoyed the night entertainment. The outdoor pool was still a little cold for us however really lovely to sit and sunbathe in. The indoor pool we loved and spent everyday in perfect for children that don't like to be cold both pools are very clean and well looked after as well as around them. The beach is amazing and also very clean staff cleaning it most days and they look after you out on the beach for example get your sun bed ready with a mattress. However this hotel is advertised with a water park but this also wasn't open at the time we came and didn't look to be opening anytime soon, as well as it being advertised with a spa this hasn’t been open for a while staff said and wasn't going to reopen.

It was very nice weather is great rooms was fairly clean (tiny ant problem) Good value of money if you get your drinks in Atmosphere could of been better if it was a little more busy expected with it just opened few days ago Location is great lovely beach nice pools great staff 😊 Great bar staff 😊 Great entertainment staff 😊 Mint sea view 👀🔥

Food was good, we enjoyed it! The customer service was great at the restaurant, bar and from the enterteinment crew!! I totally reccomend this hotel.

Came in April and entertainment is brilliant was lovely and quiet always something to do even out of summer season entertainment team are so lovely and lively very attentive!!! 😁

Amazing staff and hotel Definitely will return Us and the children were made to feel so welcome