Abora Buenaventura by Lopesan

We recently stayed here for two weeks at the start of the school summer holidays. ​The Good: The hotel is massive and boasts great facilities, including two main pools, a couple of kids' pools, and a fantastic splash zone. There are plenty of bars, a play area, and a few reasonably priced on-site shops. The kids' club staff were absolutely brilliant, kids can have breakfast with the mascot, Panchi, which happens twice a week. ​The Bad: Unfortunately, the service was highly inconsistent. Many staff members in the shop, reception, and dining areas were quite abrupt, though there were a few lovely exceptions in the main restaurant a d kids clubs. It definitely felt like the hotel was short-staffed. ​Housekeeping was also a letdown. The cleaners seemed rushed, effectively only changing the towels rather than actually cleaning. We kept the room tidy ourselves, but the floors weren't properly cleaned, and our bedding wasn't changed once during our entire two-week stay. Furthermore, we noticed some favoritism, with Spanish guests who were not all inclusive frequently receiving free drinks while other nationalities were charged. As half-board guests, we were also frustrated to be charged completely different prices each time we ordered milk for the kids. ​Hygiene & Wildlife: The hotel grounds have several resident cats that the hotel feed. While this might seem nice, the cats frequently wander into the indoor and outdoor dining areas. Because they are effectively wild animals, they hunt on the property; we unfortunately came across a few dead birds left around the children's play areas, which is a bit of a health and safety concern for families. ​Entertainment & Dining: The entertainment was hit-and-miss. The kids' disco runs five nights a week, but the mascot only showed up three times, which disappointed the kids since it’s heavily advertised. As for the food, it became very repetitive. The children's options were incredibly poor, and even as a fish lover, I struggled with the selection. Popular items ran out quickly and were rarely replenished. ​Facilities & Location: The advertised launderette is just two washers and a dryer hidden away, costing €5 to wash and €4 to dry. There is a free beach bus, but it gets so crowded that it turns into a battle to get on; if you don't want to fight for a space, you'll have to walk a mile (which takes a while with kids) or pay for a taxi. ​Summary: The hotel is a bit dated in areas and needs some TLC. It has the potential to be really good, but management seriously needs to focus on basic service, staffing levels, and hygiene standards.

We stayed at the hotel for one week in June with family and overall had a really good stay. The pool area was lovely, with plenty of space and no issues getting sunloungers, which is always a bonus. The food was acceptable — it didn’t particularly wow me, but it was fine and there was plenty of choice. The restaurant itself is huge and very open-plan, but it is also very loud and noisy. Thankfully, there is an outside terrace, which was much quieter and made meals far more enjoyable. The drinks machines in the restaurant were a bit hit and miss, and didn’t always seem to be working. I think this may have been linked to the setup for non-all-inclusive guests, but either way it could probably be improved. A special mention has to go to the lifeguard — the gentleman who wears a hat and long sleeves/leggings to protect himself from the sun. He was an absolute saviour. My partner was doing handstands in the pool and unfortunately his shoulder came out. The lifeguard knew exactly what to do, acted quickly and calmly, and managed to put it back in place, saving us from what would no doubt have been an entire day spent at the hospital. We honestly couldn’t thank him enough. The rooms were good, although it is worth noting that the hotel is massive. Depending on which building you are allocated, there can be quite a bit of walking involved to get to and from your room. Overall, I would definitely stay again. It is good value for money, large enough to enjoy without feeling overcrowded, and there is plenty of space throughout the resort. A few small improvements could be made, but overall it was a top-notch stay.

Food was plentiful and varied - exceptional cleanliness - the hotel is very noisy and geared for families however the children’s pools miss out on the bulk of entertainment as it all takes place at the other pool. The rooms are well equipped comfortable beds and pillows and air con is good. The balconies are good but have large spaces that I wouldn’t advise for young children. There are plenty of lifts available and everything appears to be disability friendly. All in all it’s ok - but if you want a peaceful relaxing time this is not the hotel for you.

Hotel was ok, clean enough however our bedding was never changed just made. There was a cockroach in the hotel lobby on our leaving date. Food was varied however didn't change much so by the end of our week it was extremely repetitive. The soda machine was always closed off at evening meal so we had to queue up at the small bar in the restaurant every night just to get a Pepsi which was frustrating. My 2 year old caught a virus from the pool which ended up in us going to the hospital to get medication. We found the children's pool to be very small and far away from the actual hotel. Overall the hotel was nice just a very bad layout. Our room meant we needed 2 different lifts to take us from our room to the restaurant which having 2 young kids was a bit of a pain. The location was good and there were a lot of taxis about. It was nice to have the market just down the road on a Wednesday and Saturday. Entertainment team were good and staff were friendly. Overall an ok stay but won't be returning.

Just finished our 2nd holiday here in consecutive years, and we’ve had a lovely time on both occasions. We’ve even booked for next year! Lovely members of evening bar staff including Yudith & Kathleen, as well as all staff at pool bar. Our daughter attended kids club every day and was well looked after & entertained by Sophie, Janina & friends. Can’t wait for next year!!

The food- although there’s a huge variety. We unfortunately found the quality quite poor overall. The rooms - clean enough, not quite to my expectations for a 4 star hotel. Quite basic, beds aren’t very comfortable. We booked a family room which is meant to come with a selection of games, a mascot toy and a play tent. It came with ONE abacus (wouldn’t class that as a game?), a pop up play tent and after complaining we had no mascot toy, we were given a very cheaply made drawstring bag with the mascot printed on it. So if you’re going with children and booking the family room expecting a selection of games or a games basket, lower them as you only get a pop up tent and an abacus. The playground was closed our entire visit (10 days) and wasn’t ever told to us upon arrival, so a main facility we were hoping to have was closed off. I won’t be recommending this hotel to anyone as I wasn’t overly impressed. I think their 4 star rating should probably be lowered to a 3. We had an incident at the pool where the umbrella broke apart and splintered hitting my partner (thank god it wasn’t our 4 year old) the staff didn’t seem too bothered by this when I took the broken wood to reception and no one came over after to check even though I was assured maintenance would be over to sort this. I’ve complained and had a blanket email sent apologising but no real response to what I’ve said and felt quite blunt. The location is quite good, a short walk to the beach, and good restaurants as well as taxis readily available to take you to wherever you need to go. We spent quite a lot of time away from the resort due to all of this to be honest.

Excellent value, room size, quality and amenities. Booked a cheap and cheerful getaway that turned out to be a brilliant find.. staff are really helpful. Lots of food to choose from and everywhere is spotlessly clean. The room size is great, entertainment in the pool and evening is really good.fantastic value for money. Lots of local restaurants and bars for great food for a change from the all inclusive option.

Location in Playa del Ingles had good transport links to many destinations and large market on Wednesday/Saturdays with a lot of local bars. Room was very clean and regularly cleaned with big balcony even if not a lot of sun reaches it still nice to have although beds separate with no locking mechanism so they don’t move. Relatively quiet at the time we visited and sun beds easy to get without rushing. Service was good but very very eager to take away plates and drinks even if clearly not finished 😂 Food was on the whole great with some really tasty options, could be a tad fish orientated at times and lack of desert options but pleased with it 95% of the time. Absolutely pile alcohol into mixed drinks so good value on that front. The only negative was the reception service. Major lack of communication and detail on check in such as towel hire and check out procedures and big queues whenever needed even if not busy hotel at the time. However, does not take away from the fact we had a very enjoyable stay and would recommend.

Our stay at the hotel was quite mixed. Unfortunately, my partner was served raw chicken, which was a serious concern. When we reported it, the staff said they had checked the rest of the chicken from the same batch and found no issues, but this did little to reassure us after the experience. The food in general was disappointing, with very limited options available throughout our stay. Housekeeping was also lacking, as our bed linen was never changed. On a more positive note, the pool area was clean and well maintained. There was an issue with guests reserving sun loungers for long periods by leaving towels on them, but staff did step in and remove unattended towels, which helped make the loungers available to others. The staff were generally lovely and polite, and most interactions with them were pleasant. However, the issues with food quality and housekeeping meant that overall the experience did not meet expectations.

We recently stayed at Boro Buenaventura as a family group and had a mixed experience overall. One thing that disappointed us was that all of the couples in our group received tea and coffee facilities along with complimentary goodies in their rooms, while our family room received none of these extras. It felt unfair and left us feeling overlooked compared to the other guests in our party. The evening entertainment was also quite limited. On one night it consisted of a game of bingo, and most evenings the entertainment finished by around 10pm. The hotel bar was advertised as being open until midnight, but on most nights it was closing around 11pm, which was frustrating for guests who wanted to relax and enjoy a drink later in the evening. We were also disappointed to hear other guests complaining about our two-year-old using a potty, which made us feel uncomfortable during our stay. That said, there were plenty of positives. The daytime entertainment around the pool was excellent, with lots of activities and something going on throughout the day. The food was great, with a wide variety of choices available at every meal, and there was always something for everyone. The excursions offered were really good and well organised, and the hotel’s location is excellent, being close to shops, bars and other local amenities. Overall, the hotel has some strong points, particularly the food, daytime activities, excursions and location, but improvements are needed in the evening entertainment, bar opening hours and consistency of room amenities.

Location is great with transfers. Atmosphere is great the staff are very friendly and welcoming. Rooms are very clean and the app is a great way to give you more control over when and what you need doing. Value for me wasn’t an issue but my partner had a different experience as he hated the food and the beer. I didn’t mind the drink but upgrade to all inclusive plus. I wish we had done. Noise level was fine. They keep the families away from the entertainment area of the hotel but having a room next to the entertainment area. Wasn’t an issues for me. The food and its variety, to me and mostly my partner wasn’t the best. Soft drinks fine. Lots to choose from. Alcohol was nice choices, but upgrade to all inclusive plus if you can. 24/7 bar was great. But would be nice to have bottled water in room for brushing teeth and kettle water. Free bus to the beach is great. Bus times fitted all over the hotel and lifts. Taxis not badly priced and plenty available in busy areas. The staff whilst in the dining area. Very clean and efficient. I’d say they was on point, collecting empty glass and dirty plates. Very helpful and polite. Bars and reception very welcoming and cleaners are great.

We have just returned from an amazing week at this hotel. Firstly, the hotel is massive. If you have mobility issues or don't like walking, I would recommend requesting a room near the main complex when booking. We were on the 6th floor, right out of the way, which turned out to be a blessing as it was very peaceful. I couldn't quite justify giving this hotel 5 stars, mainly because the evening entertainment was poor and the food was below par. However, despite these shortcomings, it was still an amazing holiday. We stayed on an all-inclusive basis and, as with many Spanish resorts, local spirits, beers, and wines were included, while premium brands were available at an extra charge. There was never any issue getting a sunbed. However, if you wanted one of the premium loungers by the pool, you needed to get up early as some guests would queue to reserve them with their towels. Towards the end of our holiday, though, the hotel team started clamping down on this and removed towels from loungers that had been left unattended for several hours. The staff were friendly and always greeted us with a smile and a cheerful "Hola". The rooms were cleaned daily, towels were changed every day, and the accommodation was modern and well-maintained. I was really impressed with the quality of the rooms. The pool area was clean, and there was no smoking around the pool or throughout most of the hotel grounds. Designated smoking areas were provided for those who wished to smoke. Overall, a brilliant hotel and a brilliant holiday.

We had an absolutely amazing stay at Abora Buenaventura, and a huge part of that was thanks to Elena, Sophie, Nerea, Janina, Alberto, and Bence. They were all incredibly friendly, welcoming, and always smiling. From day one, they made us feel at home and went above and beyond to create a warm, family-like atmosphere. The activities they organised were unique, fun, and engaging for both adults and children. What really stood out was how they took the time to learn our names and our children's names, making every interaction feel personal and genuine. They were especially wonderful with our kids. Even when they didn't win games or activities, the team always made them feel included, encouraged, and valued. Their kindness, patience, and positive energy meant so much to us as parents and helped create unforgettable memories for our family. Thank you all for your hard work, enthusiasm, and for making our holiday so special. We will always remember the amazing experience you gave us!