4R Salou Park Resort I

We are easy going seasoned travellers who take things as they come..but wouldn't recommend this hotel to British holiday makers. Good location for beaches, bars and shops. However.... On 2 consecutive days, no cleaner came. We had to ask for fresh towels etc. Only 2 lifts to upper floors and waited on average 20min to get in a lift. Staff weren't going to let us in for breakfast after having waited 45min to get the lift ( one lift was out of order which seems to be a regular occurrence). I'm a wheelchair user and don't have the luxury of using the stairs. We were all inclusive but had difficulty finding appetising food. Menu consisted of lots of fish dishes, snails, pigs knuckles, bland soups , pastas and dried turkey etc. Breakfast wasn't great but that and the salad bar was what we ate most of during our stay. I acknowledge TV isn't a priority but having had to spend 2 days in my room ( health issues) only 1 channel had english language BBC news. Subtitles would have been good for films etc. No children's channels either! Evening entertainment...what entertainment??? Unless you could speak the local language, French or Russian you couldn't singalong or line dance to the music. Bingo was a joke, caller got mixed up with english numbers 37- 47? No8- 88? . There was a constant stream of young football teams staying . No objection to youngsters having a fun holiday but there didnt seem to be many responsible adults supervising them. They were loud and running around the stairways, corridors , chapping everyone's doors and playing about with the lifts etc.. I wouldn't stay at this hotel again. It's a push to rate it ☆☆☆ . Spend your hard earned cash elsewhere 😔 .

My wife and I have stayed in a 4 star hotel in salou before and loved i this is this is definitely not a4 star hotel, we are stying in rokm 30 on the bottom floor, breakfast is not very nice, and very little choice, ants everywhere, or broken, old dirty sealant on the wardrobe doors the decor is from the 90s and nearly every bedroom door is an old wooden mahogany door and the frames are all swollen, Air conditioning is non existent there is a safe in the room but you have you have to rent the barrel to use it which we never had to do before, you get tiny sachets of shampoo and soap, no nice bits like shower caps, tissues etc, before we came here I checked about towel rental and it said they rent towels but when we arrived they don't, music at the pool is diabolical, pool's are dirty and never cleaned, havent seen 1 person checking the clorine levels or using a cleaning net, no waiter service at the pool, I asked for a simple glass of fresh milk for our room for a cup of tea and I may aswell have asked for the contents of the safe, we were woken up this am to a power washer cleaning right outside the room, I asked for the music at the pool to be either changed or switched off and nothing happend,, 5 songs on a loop all day long, like the latest review here there is a damp musty smell in the corridors not a very clean hotel, the bathroom was" cleaned" and i reckon Stevie Wonder would so a better job WE WILL NEVER SET FOOT IN HERE AGAIN, photos added of rhe ACTUAL HOTEL NOT PHOTOSHOPPED

Do not book! This place is terrible. Currently staying here room 321. Arrived into room full of ants they changed the room however it looks nothing like on the photos. Litteraly mis-sold us. There is not pool with swim bar. That pool is actually filthy. I went in and here was black dirt floating all around us. Will never step my foot into that pool and im on my 1st day here. Showed it to receptionist called Sergio.We heard anothe couple raises this with management day before nothing was done, pool not cleaned just water level raised. The 2 pools on the other side are just dirty as this one. Water looks milky the standard level below 1 star. The coridors reminds me of hotels back in a day in 80 in socialistic countries. Walls with stains also the coridors have musty smells, not pleasant whats so ever. Food is bad. The dining hall looks nothing like on picture, looks like factory canteen not a 4 star hotel. Not waiter, just limites staff clearing plates looking like they are not happy to work there. Food that is supose to be worm is cold not much choice and same everyday. Not dresh reused cucumbers from last night, chicken was hard as if it was re-heated from the day before, desserts also very limited, same every day and upto 5 choice i dont count oreo buiscit as desert. Drinks- if you looking for nice coctails please use bars outside as the one in the hotel are non drinkable. The only thing u can enjoy is sangria which i cant have. The resort lacks in music, there is none all day around the pool area it is dead. In the evening waitres wont even help you with drinks, apparently because im all inclusive ans not paying for them.Honestly this whole hotel is a scam and for the first time i exoerienced cultural shock and i travel a lot.

Hotel is nice, it’s clean & the rooms are nice also. Food can be a hit or a miss depends on what you are looking for. The pool hasn’t been cleaned the whole time we have been here, it’s disgusting or though it didn’t stop me going in as the weather was so hot , they also have 4-5 umbrellas for all the guests. List you are lucky to to wait or they stop @ every floor & can take to long. You are not allowed anything in the pool ball etc unless it a rubber ring for the little ones. Stopped a few times in the street to ask if I wanted drugs any drugs or though that’s nothing todo with the hotel. After all said & done holiday was good but won’t return. Forgot to say we had a pool view of which was also a sea view. It was stunning. Also no issues getting a sunbed.

Food was ok… nothing of a great choice for a young child of 6 not even breaded chicken or anything not cooked in spices or sauce for a child. Rooms were very clean and cleaned daily with fresh towels by very polite laundry ladies. Some Staff especially in bar area came across as rude or didn’t want to be there (especially the female bar staff) and the entertainment for children was very poor and adult entertainment was terrible wasn’t much thought gone into it we stayed a week and was very bored with it so went out there’s only so many dancing acts and men balancing on chairs we wanted to see , no good singing acts or tribute singers or anything. Staff would train each other and dance of an afternoon by the pool on stage and have Same song on repeat for ages like 2 hours drive us insane so we had to leave . Lifts need desperate attention and was either slow or not working my adult daughter got stuck in it once and doors opened onto a brick wall not a great experience This hotel clearly needs an upgrade of staff training and need more thorough planning of entertaining the guests paying good money to stay it just isn’t adequate. In the week we stayed 100s of school children stayed that were no problem to us being there but the noise and disruptive behaviour they made in the restaurant area was absolutely unbearable when eating your meals we couldn’t even talk to each other one evening as was so loud . I believe this is the hotel’s bread and butter by having these schools stay. This is there responsibility to ensure they don’t misbehave they were even spitting on guests one evening over the balcony area when guest were outside watching entertainment . Staff did sort this matter as the guest they spat at had a baby and she was very unhappy and distraught . The hotel we paid half board and was expensive and definitely NOT worth it .

Overall, we had a pleasant stay, with some positives, but there were also several issues that would prevent us from returning. The biggest highlight was the location. The hotel is especially well situated for the smaller beach nearby, which I would highly recommend. It's much quieter and more enjoyable than the larger beach. The all-inclusive food was also excellent, with plenty of variety at every meal, and dishes were replenished very quickly, so there was rarely anything unavailable. It was also a nice touch that wine and beer were included with dinner. We stayed on the sixth floor and had a beautiful view, which made our stay even more enjoyable. Unfortunately, cleanliness was the biggest disappointment. When we opened the sofa bed, several false eyelashes fell out from inside it, which immediately made us question how thoroughly the room had been cleaned. The toilet bowl also appeared unclean throughout our stay, although it may have been permanently stained rather than dirty. While there were wall-mounted soap dispensers, the complimentary soap bars were never replenished. We also had to request additional toilet paper because it wasn't replaced during our stay, even after the bed linen had been changed. One evening, another guest knocked on our door to warn us that there was excrement on the corridor carpet between the lifts and our room. Thankfully, this was eventually cleaned, but it was an unpleasant experience that should never occur in a hotel. The lifts were another major downside. They were extremely busy, unreliable, involved long waits, and at times felt unsafe. The entertainment was average at best. The restaurant staff were consistently pleasant and hardworking, but some of the bar staff left a poor impression. One member of staff, Inga, was particularly unfriendly. On one occasion I stood waiting at the bar for around five minutes while she chatted with a Spanish customer over coffee. I was the only guest waiting. She then came over to serve me but continued the same conversation while standing directly in front of me, meaning I had to wait another couple of minutes before she actually took my order. It felt dismissive and unprofessional. In contrast, Isabel and Richard deserve special recognition. They were warm, welcoming, and engaging with all guests regardless of nationality, and their excellent customer service certainly did not go unnoticed. On another evening, a man who appeared to be the bar manager, although he wasn't wearing an ID badge, questioned how many people were in our group when I ordered six drinks, despite explaining that two members of our party were sitting outside. As all-inclusive guests, it felt unnecessary to be challenged in this way. Another issue, which many other reviewers have mentioned, was the number of youth football and school groups staying at the hotel. At times, the noise levels around the pool, lobby and corridors was overwhelming, with children running around and behaving boisterously. Yet the lifeguard seemed more concerned about a couple quietly throwing a ball to one another than addressing the genuinely disruptive, noisy behaviour. The inconsistency was difficult to understand. During our holiday we visited friends staying at another four-star hotel in Salou, and the difference in quality was obvious. Based on our experience, I don't feel this hotel meets the standard expected of a four-star property. While it has an excellent location, good food, and some pleasant staff members, the cleanliness, customer service in the bar, and overall management fall well short of what we expected. Unfortunately, I would not recommend this hotel and, in my opinion, it feels much closer to a two-star standard than a four-star one

Excellent location, handy for strip and beach. Staff were all excellent especially the bar manager, always friendly and welcoming. Snack bar was excellent with plenty of choice, added extras crisps and ice creams were a nice touch. Rooms clean and housekeeping were brilliant . No fighting for subbed always plenty no matter what time and very spacious around the pools. Can’t fault this hotel for its location and staff. Thank you for making our holiday so enjoyable.

Just returned from a 5 day break here with some friends, our room was on the 7th floor looking over the sister hotel next door! Hotel close to both the beach and the strip and everything within walking distance including the Portaventura Theme Park which took us around a 30 minute walk! The hotel itself was modern and clean! Food was great with plenty of choice in a buffet style. Pool area clean and plenty of sunbeds🌞 Only down side to our visit was that the hotel is a hot spot for school trips and sports trips so there were 100s of children around the hotel which is fine as we did not book an adults only hotel but we were kept awake every evening by banging and kicking of our door throughout the night and early hours of the morning!

The hotel was disappointing overall. There was very little shade around the pool and when I asked the bar staff for an umbrella, I was only given a parasol with no stand, so I had to balance it on my sunbed or hold it myself. The rooms were clean but could definitely have been cleaner. There were also lots of children’s school trips staying at the hotel, which made it feel very busy and noisy within 3 days there was 3 sets of school groups. The rooms are VERY noisy — you can hear everything from neighbouring rooms, above, and the corridor. The lifts were also unreliable, often needing the buttons pressed multiple times and sometimes taking you back to the ground floor for no reason.

Just returned from 4R1 in Salou,we had a great holiday,rooms basic but spotless,staff nice and friendly,food great carvery every night and lots of choice and great selection of sweet stuff for afters.Entertainment was great for 4 nights and capellens lovely beach just 10 minutes walk away (quite a lot of steps down to beach though.Overall great holiday with family , girls on entertainment team very good also.

Just home from a lovely visit. Paid for a junior suite and wow, these rooms are great. Beautiful view and wrap around balcony with loungers and these rooms get a lovely breeze of an afternoon (just watch your studf doesnt blow onto the balcony below!) Hotel was spotless. Use of all pools for the 2 hotels. Lots of loungers around the pool but needs umbrellas for those who rather some shade. We went all inclusive and could not fault the food, even for the fussiest of eaters. Staff at the bar were a bit grumpy on times, almost as if the all inclusive drinks were coming out of their own pay packet. Dining room had lots of tables reserved which was frustrating as then had to wait for tables to become free whilst those reserved remained empty the whole time. Surely those who have paid all inclusive paid the same premium so should be able to sit down straight away too. Location is excellent . 5 min walk to strip in one direction and beautiful beach in the other. As others have said, the lifts are temperamental but, for those that are able, the stairs were a great work out! Would recommend

Just returned from an amazing 10 days at this hotel. The staff were mostly amazing - big shout out to the lovely cleaning lady on floor 7 who was a ray of sunshine and also to Maria and the entertainment staff. The lifts weren’t the best but I got my steps in on those stairs! There was a fair selection of food (even for the fussiest of eaters). Plenty to keep the kids entertained. The hotel was spotlessly clean. The view from the junior suite was to die for and the location was perfect. Just wish the piano was tuned. ;)